Course Title: Provide individualised support

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: HWSS6075C

Course Title: Provide individualised support

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4365 - Certificate IV in Disability

Course Contact: Renee Costa

Course Contact Phone: 03 99250886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Mary Collins

 9925 4598

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

Provision of individualised services and support is central to the disability and community services sectors. In this unit you will focus on the knowledge and skills required to organise, provide and monitor support services established in the individual service plan developed with the individual. Your role in developing and implementing the plan will be critical in ensuring that client preferences are recognised and addressed across a range of life areas.

This unit is taught with:

CHCLEG003 Manage legal and ethical compliance

CHCDIS007 Facilitate the empowerment of people with a disability

CHCDIS005 Develop and provide person-centred services

This unit is assessed with:

CHCDIS007 Facilitate the empowerment of people with a disability.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS015 Provide individualised support


1. Determine support needs

Performance Criteria:

1.1 Interpret and clarify own role in implementing individualised plan and seek appropriate support for aspects outside scope of own knowledge, skills or job role 1.2 Confirm individualised plan details with the person and with family and carers when appropriate 1.3 Ensure the person is aware of their rights and complaints procedures 1.4 Work with the person to identify actions and activities that support the individualised plan and promote the person's independence and rights to make informed decision-making 1.5 Prepare for support activities according to the person's individualised plan, preferences and organisation policies, protocols and procedures


2. Provide support services

Performance Criteria:

2.1 Conduct exchanges with the person in a manner that develops and maintains trust 2.2 Provide support according to the individualised plan, the person's preferences and strengths, and organisation policies, protocols and procedures 2.3 Assemble equipment as and when required according to established procedures and the individualised plan 2.4 Respect and include the family and/or carer as part of the support team 2.5 Provide support according to duty of care and dignity of risk requirements 2.6 Provide assistance to maintain a safe and healthy environment 2.7 Provide assistance to maintain a clean and comfortable environment 2.8 Respect individual differences to ensure maximum dignity and privacy when providing support 2.9 Seek assistance when it is not possible to provide appropriate support


3. Monitor support activities

Performance Criteria:

3.1 Monitor own work to ensure the required standard of support is maintained 3.2 Involve the person in discussions about how support services are meeting their needs and any requirement for change 3.3 Identify aspects of the individualised plan that might need review and discuss with supervisor 3.4 Participate in discussion with the person and supervisor in a manner that supports the person's self determination


4. Complete reporting and documentation

Performance Criteria:

4.1 Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols 4.2 Comply with the organisation's informal and formal reporting requirements, including reporting observations to supervisor 4.3 Identify and respond to situations of potential or actual risk within scope of own role and report to supervisor as required 4.4 Identify and report signs of additional or unmet needs of the person and refer in accordance with organisation and confidentiality requirements 4.5 Complete and maintain documentation according to organisation policy and protocols 4.6 Store information according to organisation policy and protocols

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. This will enhance your capacity to provide individualised supports and services to the people you support.

Details of Learning Activities

  • class exercises to review discussions and workshops
  • seminars/workshops/presentations
  • practical demonstration and use of workplace equipment and tasks
  • guest presentations
  • group discussions
  • research in and out of class time
  • independent workplace case study
  • group activities/projects

Teaching Schedule



Class content


Unit of competency & elements

Due date


Supporting empowerment and person-centred practice through legal and ethical compliance frameworks                                                                                

  • Course content and assessment requirements.
  • Legislative & policy frameworks, the NDIS
  • In-class assessment: CHCLEGOO3, Task 2, Scenario and response, group task.


1, 3, 4



1, 2, 3, 4



1, 2


Assessment Task 1: take home quiz, Duty of Care


Assessment Task 2: In-class, group task. Scenario and response.


Assessment task 3 – Performance evidence

Due date: workplace appointment to be scheduled


Empowerment, individual support & person-centred service

  • Course content & assessment
  • Types of disability and implications across life areas & support needs
  • Individualised services
  • In-class assessment: CHCCCS015 & CHCDIS007, Task 2, Scenario and response, group task


1, 2, 3, 4



1, 2, 3



1, 3



Assessment task 1: theory questions

Assessment Task 2: in-class group task, Scenario and response.


Assessment task 3 – Performance evidence

Due date: workplace appointment to be scheduled







Learning Resources

Prescribed Texts


Other Resources

As noted you will use legislative and policy documents on current disability and community services practice for much of your reading and research. Commonly used websites may include:

The Department of Health and Human Services:

Office of the Public Advocate:

Disability Services Commissioner:

The National Disability Insurance Agency:

Your access to your agency website as an employee will allow you to use policy and practice documents, guidelines and, where appropriate, client records during your studies. You are expected to follow Agency guidelines regarding client, family and agency privacy and confidentiality at all times.

You are advised to look at the course at myRMIT for ongoing updated information.


Overview of Assessment



Assessment Type

Word limit or equivalent

Assessment one

Understanding theory – short answer questions

200 words per response

Assessment two

In-class task: Scenario – providing individualised services and supports

100 -   200 words per response

Assessment three

Performance evidence: workplace professional discussion and sighting of evidence of work roles, responsibilities and training,Third Party report  from workplace supervisor


If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca


Assessment Tasks

This course is assessed in accordance with competency based assessment. The unit CHCCCS015 Provide individualised support is assessed with the unit CHCDIS007 Facilitate the empowerment of people with disability.


To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria). You will receive a full assessment brief on date tbc and it will be available on the Blackboard site accessed via MyRMIT.


Assessment Task 1: Understanding theory – short answer questions

You will use the information, discussions and materials from the workshops and your own reading and experience to consider what empowerment, self-determination, independence, advocacy and self-management mean, and how the lives of people with a disability are enhanced by positive attitudes and practices


Assessment Task 2: In-class group task: Scenario – providing individualised services and supports

Working in small groups and using your knowledge and experience, the materials provided and discussions from the workshops, respond to the case study and questions below about person with multiple disability who is in a time of transition. You will consider the personal support needs, individual and family circumstances, and the roles and responsibilities of a Community Support Organisation (CSO) and disability support workers (DSW),   The responses should be be based on your agency’s policy and procedure with practical examples which add to the evidence of your knowledge and skills.


Assessment Task 3: Professional Discussion and performance evidence

This describes skills and knowledge you can demonstrate from your role as a disability worker providing individualised support to clients. This will be provided via a professional discussion and the presentation of workplace evidence during planned workplace visits.

Due date: to be scheduled with students


When you have completed all unit tasks to “Satisfactorily completed” standard, you will be signed off as “Competency Achieved” in this unit.


Assessment Matrix

An assessment matrix will be available from the Program Coordinator.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for SubmissionsYou must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.


AttendanceIt is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.


Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:


Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:



Course Overview: Access Course Overview