Course Title: Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Part A: Course Overview

Program: C4369 Certificate IV in Banking Services

Course Title: Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Portfolio: Vocational Education

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet

Term1 2016,
Term2 2016,
Term1 2017,
Term2 2017

Course Contact: Callie Harvey

Course Contact Phone: +61 3 9925 5772

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to develop and maintain an in-depth knowledge of the financial products and services provided by an organisation, or those an organisation uses, and how they may be applied to client needs.

It applies to individuals who work in various roles in the financial services industry sector and with a wide range of financial products or services.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector


1. Identify products and services organisation uses

2. Identify compliance implications of product

3. Determine appropriate users for products and services

4. Maintain product knowledge

Learning Outcomes

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence of the ability to:

develop and use systems to maintain currency of knowledge of financial products, compliance and client characteristics.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain systems that can be accessed to obtain up-to-date information on products, services and competition
  • describe the products and services used by the organisation or sector and their purpose
  • describe products and services used by competitors that are similar to those of the organisation
  • explain different marketing methods and approaches to promoting or selling financial products and services
  • identify organisational policy in terms of promotional and marketing strategies
  • describe ethical and regulatory conditions that must be adhered to in promoting products and services to clients
  • outline general client characteristics and needs for the organisation or sector

    Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability field and include access to:

  • financial services product information
  • ◾common office equipment, technology, software and consumables

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.