Course Title: Respond effectively to behaviours of concern

Part A: Course Overview

Program: C4375 Certificate IV in Optical Dispensing

Course Title: Respond effectively to behaviours of concern

Portfolio: Vocational Education

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

HWSS6123C

City Campus

TAFE

174T School of VE Engineering, Health & Science

Face-to-Face or Internet or Workplace

 Term2 2019,
Term1 2020,
Term2 2020

Flexible Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

HWSS6123C

City Campus

TAFE

174T School of VE Engineering, Health & Science

Face-to-Face or Internet or Workplace

 VE 2020 (All)

Course Contact: Jade Cusworth

Course Contact Phone: +61399258382

Course Contact Email: jade.cusworth@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCCS020 Respond effectively to behaviours of concern

Elements:

1. Identify behaviour and plan response

2. Apply response

3. Report and review incidents

Learning Outcomes

1. Identify behaviour and plan response

1.1 Identify behaviours of concern in line with work role and organisation policies and procedures

1.2 Identify appropriate response to potential instances of behaviours of concern

1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources

1.4 Give priority to safety of self and others in responding to behaviours of concern



2. Apply response

2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures

2.2 Seek assistance as required

2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure

2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern

2.5 Select appropriate strategies to suit particular instances of behaviours of concern



3. Report and review incidents

3.1 Report incidents according to organisation policies and procedures

3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility

3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities

3.4 Seek advice and assistance from legitimate sources as and when appropriate


Overview of Assessment

Assessment Task 1: Knowledge Assessment 
Assessment Task 2: Practical Assessment