Course Title: Respond effectively to behaviours of concern

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: HWSS6123C

Course Title: Respond effectively to behaviours of concern

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4383 - Certificate IV in Massage Therapy

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email: joshua.davies@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This unit is not co-delivered

Course Description

 

This unit of competency describes the skills and knowledge required to respond effectively to behaviours of concern in clients and others

These skills are associated with handling difficult incidents rather than managing ongoing behaviours

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCCS020 Respond effectively to behaviours of concern
Element:	1. Plan response
Performance Criteria:	1.1 Identify behaviours of concern in line with work role and organisation policies and procedures 1.2 Identify appropriate response to potential instances of behaviours of concern 1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources 1.4 Give priority to safety of self and others in responding to behaviours of concern
Element:	2. Apply response
Performance Criteria:	2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures 2.2 Seek assistance as required 2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure 2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern 2.5 Select appropriate strategies to suit particular instances of behaviours of concern
Element:	3. Report and review incidents
Performance Criteria:	3.1 Report incidents according to organisation policies and procedures 3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility 3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities 3.4 Seek advice and assistance from legitimate sources as and when appropriate

Learning Outcomes

Details of Learning Activities

 All class learning materials, notes and other key learning resources can be accessed via myRMIT

at www.rmit.edu.au/learninghub.

A combination of activities will support student’s learning in this course, such as:

• Face-to- face &/or online lectures to cover theoretical and practical concepts for each topic in

the course

• Students will learn to apply their skills and knowledge to work integrated learning (WIL) in the

student & clinical practice environment, during simulations and classroom based learning

• Work experience &/or placements observation of performance in the workplace will be a

valuable part of your learning experience

• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your

ideas and extend your understanding around key concepts within specific topics

• Online discussions and activities to support and collaborate with other students in your course

and debate and discuss ideas

• Utilise and develop critical research and cognitive skills to find credible sources of health

information

• Self-directed study time (eg. readings or activities around theory) to enhance and strengthen

your knowledge and understanding of theoretical concepts

• To further facilitate learning students are strongly encouraged to use a range of communication

tools between themselves and their course instructor as well as between themselves and fellow

students by using the online learning platform

• It is strongly recommended that students partner up with fellow students in order to practice

assessment, treatment and palpation techniques

Teaching Schedule

 

Respond effectively to behaviours of concern
RMIT Wk	Date	Class & Activities
44	28th Oct	Identify behaviors of concern and plan response
45	4th Nov	Applying strategies to behaviors of concern
46	11th Nov	Report and review incidents according to organisational policies

Learning Resources

Prescribed Texts

References

Other Resources

Overview of Assessment

This unit is part of an integrated program.
You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
You may be assessed by:
• Oral or written questioning
• Oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic or at a Work Integrated Learning (WIL) placement activity.
 
Competency based training requires you to be in attendance in order for assessment to be undertaken.
 
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
 
All Assessment tasks should be performed or submitted by their due dates.
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date  (e.g. assignment, report, project etc.):
•         you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension  or speak to your Program Coordinator.
Or:
•         you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to submit the assessment task more than 7 days after the original due date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
 
You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” http://emedia.rmit.edu.au/learninglab/. All work submitted for assessment must be submitted electronically unless otherwise advised.
 
Students must keep a copy of all submitted assessments including electronic copies.
Harvard style is used for all referencing and for bibliography.
 RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity
 If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
 Your rights and responsibilities as a student can be found at http://www1.rmit.edu.au/students/rights-and-responsibilities 
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment
 Credit transfer and RPL
Credit transfer is available to students who have already completed the same or similar courses. Recognition of prior learning is available to students who have relevant prior skills or experience. Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy
 

Assessment Tasks

 

1. Case studies: Due Friday 11th November 2016

 You will be required to read through a selection of case studies which reflect different behaviors of concern. You will be required to identify the behavior of concern, demonstrate how to effectively respond to this behavior and report the outcome of this behavior to the appropriate workplace supervisors. 

Assessment Matrix

 

ASSESSMENT METHODS/TYPES OF EVIDENCE:

Interview/ Verbal Questioning

Self-Reflections

Assignment/ Project

Case Study or Role Play

Third Party Verification

Workplace Performance

Research or Report

Portfolio of Evidence

Written Tasks

 

NATIONAL UNIT CODE: CHCCCS020 NATIONAL UNIT NAME: Respond effectively to behaviours of concern	RMIT CODE: HWSS6123CC
Elements	Performance Criteria	Related Assessment Tasks	Assessment Method/ Types of Evidence
Identify behaviour and plan response	1.1 Identify behaviours of concern in line with work role and organisation policies and procedures	Clinic policies and procedures manual	Workplace performance & case studies
1.2 Identify appropriate response to potential instances of behaviours of concern	Clinic policies and procedures manual	Workplace performance & case studies
1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources	Clinic policies and procedures manual	Workplace performance & case studies
1.4 Give priority to safety of self and others in responding to behaviours of concern	Clinic policies and procedures manual	Workplace performance & case studies
Apply response	2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures	Clinic policies and procedures manual	Workplace performance & case studies
2.2 Seek assistance as required	Clinic policies and procedures manual	Workplace performance & case studies
2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure	Clinic policies and procedures manual	Workplace performance & case studies
2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern	Clinic policies and procedures manual	Workplace performance & case studies
2.5 Select appropriate strategies to suit particular instances of behaviours of concern	Clinic policies and procedures manual	Workplace performance & case studies
Report and review incidents	3.1 Report incidents according to organisation policies and procedures	Role play	Workplace performance & case studies
3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility	Role play	Workplace performance & case studies
3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities	Role play	Workplace performance & case studies
3.4 Seek advice and assistance from legitimate sources as and when appropriate	Role play	Workplace performance & case studies
Assessment Conditions
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources	Clinic policies and procedures manual	Workplace performance & case studies
Performance Evidence
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:	Clinic policies and procedures manual
undertaken a structured process to reflect on own perspectives on diversity	CHCDIV001/EMPL7092C	Research Assignment
recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations: -      selected and used appropriate verbal and non-verbal communication -      selected and used appropriate verbal and non-verbal communication -      recognised situations where misunderstandings may arise from diversity and formed appropriate responses	CHCDIV001/EMPL7092C	Group presentation
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
concepts of cultural awareness, cultural safety and cultural competence and how these impact different work roles	CHCDIV001/EMPL7092C	Group presentation & Assignment
concepts and definitions of diversity	CHCDIV001/EMPL7092C	Group presentation & Assignment
own culture and the community attitudes, language, policies and structures of that culture and how they impact on different people and groups	CHCDIV001/EMPL7092C	Group presentation & Assignment
features of diversity in Australia and how this impacts different areas of work and life: -      political -      social -      economic -      cultural	CHCDIV001/EMPL7092C	Group presentation & Assignment
legal and ethical considerations (international, national, state/territory, local) for working with diversity, how these impact individual workers, and the consequences of breaches: -      discrimination:age, disability, racial, sex	CHCDIV001/EMPL7092C	Written assignment
human rights: -      Universal declaration of human rights -      relationship between human needs and human rights -      frameworks, approaches and instruments used in the workplace -      rights and responsibilities of workers, employers and clients, including appropriate action when rights are being infringed or responsibilities not being carried out	CHCDIV001/EMPL7092C	Research Assignment
key areas of diversity and their characteristics, including: -      culture, race, ethnicity -      disability -      religious or spiritual beliefs -      gender, including transgender -      intersex -      generational -      sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual	CHCDIV001/EMPL7092C	Clinic Skills observation checklist
key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander cultures, including: -      social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people -      own culture, western systems and structures and how these impact on Aboriginal and/or Torres Strait Islander people and their engagement with services	CHCDIV001/EMPL7092C	Research Assignment
potential needs of marginalised groups, including: -      protective factors -      physical, mental and emotional health issues/care needs -      consideration of impacts of discrimination, trauma, exclusion and negative attitudes	CHCDIV001/EMPL7092C	Research Assignment
resources that support individuals and organisations to embrace and respond to diversity. -      language and cultural interpreters -      imagery	CHCDIV001/EMPL7092C	Self reflection
influences and changing practices in Australia and their impact on the diverse communities that make up Australian society	CHCDIV001/EMPL7092C	Self reflection
impact of diversity practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others	CHCDIV001/EMPL7092C	Self reflection
Foundation Skills
Core Skills from the Australian Core Skills Framework (ACSF) Reading	Structured Reflection	Research Assignment
Writing	Structured Reflection	Research Assignment & Workplace Performance
Oral Communication	Skills Observation Checklist	Workplace performance
Numeracy	Structured Reflection	Research Assignment & Workplace Performance
Learning	Skills Observation Checklist  & Structured Reflection	Research Assignment & Workplace Performance
Employability Skills from the Core Skills for Work Framework (CFW)
Navigate the world of work	1a. Manage career and work life	Skills Observation Checklist  & Structured Reflection	Research Assignment & Workplace Performance
1b. Work with roles, rights and protocols	Skills Observation Checklist  & Structured Reflection	Research Assignment & Workplace Performance
Interact with others	2a. Communicate for work	Skills Observation Checklist  & Structured Reflection	Workplace performance
2b. Connect and work with  others	Skills Observation Checklist  & Structured Reflection	Workplace performance
2c. Recognise and utilize diverse perspectives	Structured Reflection	Workplace performance
Get the work done	3a. Plan and organise	Clinic Skills Observation Checklist	Workplace performance
3b. Make decisions	Clinic Skills Observation Checklist	Workplace performance
3c. Identify and solve problems	Clinic Skills Observation Checklist	Workplace performance
3d. Create and innovate	Clinic Skills Observation Checklist	Workplace performance
3e. Work in a digital world	Clinic Skills Observation Checklist	Research Assignment

 

Course Overview: Access Course Overview