Course Title: Communicate with other people
Part B: Course Detail
Teaching Period: Term2 2020
Course Code: GEDU6176C
Course Title: Communicate with other people
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C4397 - Certificate IV in Laboratory Techniques
Course Contact: Amber Mitton
Course Contact Phone: +61 3 9925 8053
Course Contact Email: amber.mitton@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Vinita Chaudhary
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit of competency describes the skills and knowledge to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills. This unit of competency applies to laboratory assistants and instrument operators working in all industry sectors.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
MSL913003 Communicate with other people |
Element: |
1. Receive and act upon instructions |
Performance Criteria: |
1.1 Listen to instructions and respond appropriately |
Element: |
2. Receive and convey messages |
Performance Criteria: |
2.1 Receive verbal and written messages and respond appropriately |
Element: |
3. Demonstrate appropriate interpersonal skills |
Performance Criteria: |
3.1 Follow workplace procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements |
Element: |
4. Provide appropriate information |
Performance Criteria: |
4.1 Deal with inquiries in accordance with workplace customer service requirements |
Learning Outcomes
Details of Learning Activities
group work & discussions
worksheets
role play
presentations
activities
assignments
Teaching Schedule
Week (L20A/ |
Date L20 |
Date L20B & L20C |
Topic/Activity | Assessment |
1/9 | 8 July | 9 Sept |
How communication works Non-verbal communication |
|
2/10 | 15 July | 16 Sept | Interpersonal skills |
AT1 - Practical Observation AT2 - Communication Knowledge Questions |
3/11 | 22 July | 23 Sept | Give, receive and convey instructions and messages |
AT1 - Practical Observation AT2 - Communication Knowledge Questions |
4/12 | 29 July | 30 Sept | Writing lab reports |
AT1 - Practical Observation AT2 - Communication Knowledge Questions |
5/13 | 5 August | 7 Oct | Public speaking: Oral presentations |
AT1 - Practical Observation |
6/14 | 12 August | 14 Oct | Working effectively in a team | AT2 - Communication Knowledge Questions |
7/15 | 19 August | 21 Oct | Complete AT2 - Communication Knowledge Questions |
AT2 - Communication Knowledge Questions |
8/16 | 23 Sept | 28 Oct | Last chance - AT2 - Communication Knowledge Questions |
AT2 - Communication Knowledge Questions |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment may include in class activities, reports & presentations
Assessment Tasks
Wed, 29 Jul 2020 |
|
||||||
Wed, 12 Aug 2020 |
|
||||||
Wed, 21 Oct 2020 |
|
Assessment Matrix
Other Information
This course is graded in accordance with competency-based assessment
CA Competency Achieved
NYC Not Yet Competent
DNS Did Not Submit for assessment
To pass the course you need achieve a satisfactory result for all assessments. Students may be given additional opportunities to demonstrate competence.
Late work that is submitted without an application for an extension (see below) will not be corrected.
APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK - A student may apply for an extension of up to 7 days from the original due date. They must lodge the application form (http://www1.rmit.edu.au/students/assessment/extension) at least 24 hours before the due date. The application should be emailed to the program Coordinator (amber.mitton @rmit.edu.au). Students requiring longer extensions must apply for SPECIAL CONSIDERATION.
• For missed assessments such as tests- you (& your doctor if you are sick) must fill out a special consideration form. This form must be lodged online with supporting evidence prior to, or within, 5 days of the scheduled time of the assessment http://www1.rmit.edu.au/students/specialconsideration
• Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. It also occurs through enabling plagiarism, which is the act of assisting or allowing another person to plagiarise or to copy your own work. Please make sure you consider this carefully in completing all your work and assessments in this course and if you are unsure about whether you might have plagiarised, seek help from your teacher.
Course Overview: Access Course Overview