Course Title: Communicate Effectively with Professionals, Clients, Colleagues and Others

Part A: Course Overview

Program: C5116

Course Title: Communicate Effectively with Professionals, Clients, Colleagues and Others

Portfolio: DSC

Nominal Hours: 20.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng


Term1 2010,
Term2 2010,
Term1 2011,
Term2 2011

Course Contact: Atsuko Taniguchi

Course Contact Phone: +61 3 9925 3973

Course Contact Email:

Course Description

This course aims to develop skills and knowledge required to appropriately communicate, both verbally and in writing, with persons of different cultures/societies. It includes skills in identifying situations of conflict and incidents of prejudice and discrimination, and identifying ways appropriate to the role of the interpreter to contribute to the resolution of such conflict or incidents.
The course focuses particularly on the oral skills necessary (listening comprehension and speaking in the context of a range of interpreting situations) to achieve effective oral communication, since interpreting is primarily an aural/oral activity.
The course also includes an introduction to researching areas where knowledge is incomplete.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Successful completion of bilingual intake test

National Competency Codes and Titles

National Element Code & Title:

64137 Communicate Effectively with Professionals, Clients, Collegues and Others

Learning Outcomes

1 Employ effective and appropriate interpersonal/communication skills
2 Employ effective and appropriate intercultural/ behavioral communication skills
3 Employ effective written communication in English and the other language
4 Employ effective oral communication skills in English and the other language
5 Solve problems arising from cultural/societal differences

Overview of Assessment

Two Assessment Tasks.