Course Title: Determine and action network problem

Part A: Course Overview

Program: C5148

Course Title: Determine and action network problem

Portfolio: BUS

Nominal Hours: 30.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business

Face-to-Face or Internet


VET in Schools


650T TAFE Business

Face-to-Face or Internet


Vic Local & Regional Locations


650T TAFE Business


Course Contact: Frank Farfalla

Course Contact Phone: 9 925 1612

Course Contact Email:

Course Description

Determine and action network problem deals with the fundamental concepts of constructing and configuring a basic network. Once the network is established students will investigate the cycle of determining a network problem including how to deal with clients and create documentation. This incorporates some company policy and procedure. This course also looks at a listing of typical network problems and the recommended solutions.
This course is co-delivered with Optimise System Performance competency.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Install and configure a network ICAITI097B COSC 5675C
Install network hardware to a network ICAITS029B COSC 5107C
Optimise System Performance ICAITS112B COSC 5753C

National Competency Codes and Titles

National Element Code & Title:

ICAITS034B Determine And Action Network Problem


Carry out maintenance

Determine client problem

Determine whether maintenance is covered by policy

Prepare maintenance report

Learning Outcomes

 See details under elements of competency.

Overview of Assessment

Assessment for this course may be conducted in any or all of the following modes. Students may be asked to demonstrate their work in class, sit written test(s), participate in project work as part of a team or individually and/or sit a final examination.