Course Title: Communicate with other people
Part B: Course Detail
Teaching Period: Term1 2012
Course Code: EMPL5405C
Course Title: Communicate with other people
School: 155T Life & Physical Sciences
Campus: City Campus
Program: C5182 - Diploma of Laboratory Technology (Pathology Testing)
Course Contact : Dinah van Ruyven
Course Contact Phone: (03) 9925 4287
Course Contact Email:dinah.vanruyven@rmit.edu.au@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Geraldine Walton
geraldine.walton@rmit.edu.au
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit of competency has no prerequisites.
Course Description
This unit of competency covers the ability to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
PMLCOM300B Communicate with other people |
Element: |
Demonstrate appropriate interpersonal skills |
Performance Criteria: |
Follow enterprise procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements |
Element: |
Provide appropriate information |
Performance Criteria: |
Deal with inquiries in accordance with enterprise customer service requirements
|
Element: |
Receive and act upon instructions |
Performance Criteria: |
Listen attentively to instructions and respond appropriately |
Element: |
Receive and convey messages |
Performance Criteria: |
Receive verbal and written messages and respond appropriately
|
Learning Outcomes
Details of Learning Activities
Lectures
In-class discussions
In-class worksheets
In-class group activities/presentations
Teaching Schedule
Week | Date | Topic |
1 | 6/2/12 | Introduction to course Referencing Paraphrasing and Summarising |
2 | 13/2/12 |
Record details in accordance with enterprise procedures Ensure that all written information is accurate and legible Write laboratory report |
3 | 20/2/12 |
Interactive Communication How Communication Works |
4 | 27/2/2 |
Nonverbal Communication & Listening Skills |
5 | 5/3/12 |
Communicating in the Workplace Receive & Convey messages |
6 | 12/3/12 |
Receive & Respond to Instructions/Give Instructions |
7 | 19/3/12 |
Workplace Relationships Conflict Management & Negotiation Skills |
8 | 26/3/12 |
Complete & submit worksheets |
9 | 2/4/12 |
Exams (No class) |
10 | 9/4/12 |
MID-SEMESTER BREAK |
11 | 16/4/12 |
Communicating in the Workplace |
12 | 23/4/12 |
ANZAC DAY PUBLIC HOLIDAY (Weds 25th) |
13 | 30/4/12 |
Oral Presentation |
14 | 7/5/12 |
Oral Presentation |
15 | 14/5/12 |
Working in, & Leading a Team |
16 | 21/5/12 |
Working in, & Leading a Team: in-class activity |
17 | 28/5/12 |
Complete & submit worksheets |
18 | 4/6/12 | Exams (No class) |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations
Assessment Tasks
As this course has, at its core, a requirement to communicate effectively, class participation will be observed and will be a consideration in the grading.
Layout and presentation of assessment tasks will be a significant consideration in the grading.
A minimum Pass Grade must be obtained in each of the three assessment tasks in order to pass this course.
Timely submission (on the dates given) of worksheets and assignments will be a consideration in the grading: work handed in after the specified date will incur a grading penalty.
Paraphrasing & Summarising 10%
Written Lab Prac Report 10%
Worksheets 40%
Oral Presentation 20%
Teamwork Activity 20%
Assessment Matrix
Course Overview: Access Course Overview