Course Title: Provide services to clients with complex needs

Part A: Course Overview

Program: C5244 Diploma of Youth Work

Course Title: Provide services to clients with complex needs

Portfolio: DSC Portfolio Office

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

HWSS5439C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face or Internet or Workplace

 Term1 2012,
Term2 2012

Course Contact: Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact Email: jennifer.brooker@rmit.edu.au



Course Description

This unit describes skills and knoweldge requried by community workers to provide services to people with  complex needs.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable.



National Competency Codes and Titles

National Element Code & Title:

CHCCS504A Provide services to clients with complex needs

Elements:

Assess and prioritise need.

Develop strategies to engage clients with one or more idenitified needs.

Refer and follow up identified needs.

Work with clients facing a range of issues.

Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements;

Assess and prioritise need.
Develop strategies to engage clients with one or more idenitified needs.
Refer and follow up identified needs.
Work with clients facing a range of issues.


Overview of Assessment

Assessment in this unit enables participants to gain skills and knowledge that are directly applicable to their workplace while being encouraged to share current work practices. Assessment tasks involve team and individual projects and written assessment including questions and case studies. Based on your individual learning plan, you will be offered a number of learning strategies including workshop attendance, project work development and workplace support to your assessment needs for this program.