Course Title: Apply effective communication skills in nursing practice
Part B: Course Detail
Teaching Period: Term2 2013
Course Code: NURS5271C
Course Title: Apply effective communication skills in nursing practice
School: 155T Life & Physical Sciences
Campus: Bundoora Campus
Program: C5313 - Diploma of Nursing (Enrolled-Division 2 Nursing)
Course Contact : Leeanne Mond
Course Contact Phone: +61 3 9925 4837
Course Contact Email:leeanne.mond@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
City Campus:
- Simone Allison
- Email: simone.allison@rmit.edu.au
- Phone: 03 9925 4809
Bundoora Campus:
- Erica Keen
- Email: erica.keen@rmit.edu.au
- Phone: 03 9925 6649
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Not applicable
Course Description
This competency unit describes the skills and knowledge required for effective communication in complex communication situations and its application to nursing practice; the function and purpose of small groups; meeting procedures; and the dynamics of group work and evaluation as a tool for continuous improvement.
The unit is co-delivered with conjunction with HLTEN515B Implement and monitor nursing care for older together with HLTEN511B Provide Nursing care for Clients requiring Palliative care.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTEN502B Apply effective communication skills in nursing practice |
Element: |
1. Use effective communication skills in complex situations |
Performance Criteria: |
1.1 Identify assess and minimise hazards in the situation that may pose a risk of injury or illness to self and others 2.1 Adopt a communication style to match the casualty’s level of consciousness 3.1 Request ambulance support and/or appropriate medical assistance according to relevant circumstance 3.3 Accurately assess and report details of casualty’s physical condition, changes in conditions, management and response to management in line with established procedures 4.1 Seek feedback from appropriate clinical expert |
Learning Outcomes
These are described in the elements.
Details of Learning Activities
Refer to the latest timetable on Blackboard for actual days.
Learning Strategies will be in the form of:
• Lecture
• Small Group Work
• Facilitated Class Discussion
• Role play/simulation
Teaching Schedule
Lesson 1: Use effective communication skills in complex situations
• Identify & describe the processes of communication, & factors that promote effective communication
• Identify & describe factors that inhibit effective communication
• Identify & describe opportunities for Enrolled/Division2 nurse’s to involve clients, families/carers in their care & treatment
• Describe the legal requirements of documentation detailing complicated & difficult situations
Lesson 2: Use effective communication skills in complex situations
• Identify & describe how to provide clients with a therapeutic environment, including confidentiality, politeness, respect, empathy
• Identify & describe how to use healthcare terminology with colleagues, clients, families & carers
• Identify & describe the role & use of interpreters in communicating with clients of CALD backgrounds
Lesson 3 Deliver Complex Information Effectively
• Identify & discuss complex situations including Anger, Trauma, Death/Grief, Hearing Impaired/Disabled
• Identify & describe strategies to deliver complex information that is clearly understood & prevents information overload by colleagues, clients, families & carers
• Describe how to communicate in emergency situations according to organisational policy
Lesson 4: Identify and address actual and potential constraints to communication
• Identify & discuss actual & potential constraints to effective communication in the clinical setting
• Identify & describe early signs of potential difficult situations
• Identify the roles & responsibilities of healthcare professionals involved in communicating complex information
• Identify & describe how to address the needs/issues of other people including, culture religion, language, cognitive & emotional state
Lesson 5: Evaluate effectiveness of communication in complicated situations – Conflict Resolution
• Define & discuss conflict as barrier to communication
• Describe how to document/report workplace conflicts
• Identify & discuss members of the healthcare team who can assist in resolving conflicts with client’s, families/carers
• Identify & discuss personnel who can assist in resolving workplace conflicts with colleagues
• Define & discuss the importance of ensuring debriefing for self & colleagues following difficult situations
Lesson 6: Use information technology
• Identify & discuss the use of information technology to support nursing practice
• Describe Social Media Policy
• Demonstrate basic word processing, and Excel spread sheet skills
Lesson 7: Lead Small Group Discussions
• Define key terms associated with meetings
• Identify & describe meeting procedures
• Define & describe the processes of clinical handover, including the appropriate use of healthcare terminology
Lesson 8: Give and receive feedback to for performance improvement
• Define common terms associated with performance improvement including, standards, benchmark, strategic plans, self-disclosure, reflective practice, performance management & performance appraisal
• Identify & discuss the use of feedback to achieve performance improvement
• Identify & describe strategies to deliver constructive feedback
• Identify & describe the processes of self-evaluation as the basis of providing feedback to others
• Define & discuss the role of mentoring within the scope of nursing practice
Lesson 9: Open Disclosure
• Identify & discuss the potential effects of adverse events on clients, families/carers
• Define open disclosure & organisational processes for notifying clients, families/carers of adverse events
• Identify & discuss the principles & ethical basis for open disclosure
• Describe the process of open disclosure, including legal considerations & the roles & responsibilities of junior staff
IT Lab 1:
IT Lab 2:
IT Lab 3:
Learning Resources
Prescribed Texts
Kozier and Erbs ‘ Fundamentals of Nursing’. (2010). 1st edition. Pearson: Australia. (3 book set / shrink wrapped ) |
References
Recommended Reading: |
Other Resources
Student to refer to the Program Student Blackboard for Power points of all sessions
Overview of Assessment
The underpinning knowledge and skills for this competency will be assessed via the following methods
- Classroom Activities
- Clinical Placement
- Written Assignment
Assessment Tasks
Class Activity
Written assignment
Clinical placement
Assessment Matrix
All assessments must have a competency grade to be awarded a competent outcome
All written assignments must have a 60% grade to be deemed competent in this course
- 60 -69 - CAG
- 70 -79 - CC
- 80 - 89 - CDI
- 90 -100 -CHD
Other Information
Classroom attendance 80% requirement
Clinical Placement 100% requirement ( assessed over all placements in this phase of program)
Must be deemed competent in this course to be permitted to commence next phase of program
Delivery : Nominal Hours 40
- Classroom Delivery: 27 Hours
- Self-Directed Learning 5 Hours
- Clinical 8 Hours
Course Overview: Access Course Overview