Course Title: Apply effective communication skills in nursing practice

Part B: Course Detail

Teaching Period: Term2 2013

Course Code: NURS5271C

Course Title: Apply effective communication skills in nursing practice

School: 155T Life & Physical Sciences

Campus: Bundoora Campus

Program: C5313 - Diploma of Nursing (Enrolled-Division 2 Nursing)

Course Contact : Leeanne Mond

Course Contact Phone: +61 3 9925 4837

Course Contact Email:leeanne.mond@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

City Campus:

Bundoora Campus:

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

            Not applicable

Course Description

This competency unit describes the skills and knowledge required for effective communication in complex communication situations and its application to nursing practice; the function and purpose of small groups; meeting procedures; and the dynamics of group work and evaluation as a tool for continuous improvement.

The unit is co-delivered with conjunction with HLTEN515B Implement and monitor nursing care for older together with HLTEN511B Provide Nursing care for Clients requiring Palliative care. 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTEN502B Apply effective communication skills in nursing practice

Element:

1. Use effective communication skills in complex situations
2. Deliver complex information effectively
3. Identify and address actual and potential constraints to communication
4. Evaluate effectiveness of communication in complicated situations
5. Use information technology
6. Lead small group discussions
7. Give and receive feedback for performance improvement
8. Use the principles and processes of open disclosure effectively
 

Performance Criteria:

1.1 Identify assess and minimise hazards in the situation that may pose a risk of injury or illness to self and others
1.2 Minimise immediate risk to self and casualty's health and safety by controlling any hazard in accordance with work health and safety requirements
1.3 Assess casualty and identify injuries, illnesses and conditions

2.1 Adopt a communication style to match the casualty’s level of consciousness
2.2 Use available resources and equipment to make the casualty as comfortable as possible
2.3 Respond to the casualty in a culturally aware, sensitive and respectful manner
2.4 Determine and explain relevant first aid procedures to provide comfort
2.5 Seek consent from casualty prior to applying first aid management
2.6 Provide first aid management in accordance with established first aid principles and procedures
2.7 Seek first aid assistance from others in a timely manner and as appropriate
2.8 Correctly operate first aid equipment for first aid management according to manufacturer/supplier’s instructions and procedures
2.9 Use safe manual handling techniques
2.10 Monitor casualty's condition and respond in accordance with established first aid principles and procedures
2.11 Finalise casualty management according to casualty’s needs and first aid principles

3.1 Request ambulance support and/or appropriate medical assistance according to relevant circumstance
3.2 Accurately convey observation of casualty’s condition and management activities to ambulance services / relieving personnel

3.3 Accurately assess and report details of casualty’s physical condition, changes in conditions, management and response to management in line with established procedures
3.4 Maintain confidentiality of records and information in line with privacy principles and statutory and/or organisation policies

4.1 Seek feedback from appropriate clinical expert
4.2 Recognise the possible psychological impacts on rescuers involved in critical incidents
4.3 Participate in debriefing/evaluation to improve future response and address individual needs


Learning Outcomes


These are described in the elements.
 


Details of Learning Activities

Refer to the latest timetable on Blackboard for actual days.
 

Learning Strategies will be in the form of:
• Lecture
• Small Group Work
• Facilitated Class Discussion
• Role play/simulation
 


Teaching Schedule

Lesson 1: Use effective communication skills in complex situations
• Identify & describe the processes of communication, & factors that promote effective communication
• Identify & describe factors that inhibit effective communication
• Identify & describe opportunities for Enrolled/Division2 nurse’s to involve clients, families/carers in their care & treatment
• Describe the legal requirements of documentation detailing complicated & difficult situations
 

Lesson 2: Use effective communication skills in complex situations
• Identify & describe how to provide clients with a therapeutic environment, including confidentiality, politeness, respect, empathy
• Identify & describe how to use healthcare terminology with colleagues, clients, families & carers
• Identify & describe the role & use of interpreters in communicating with clients of CALD backgrounds
 

Lesson 3 Deliver Complex Information Effectively
• Identify & discuss complex situations including Anger, Trauma, Death/Grief, Hearing Impaired/Disabled
• Identify & describe strategies to deliver complex information that is clearly understood & prevents information overload by colleagues, clients, families & carers
• Describe how to communicate in emergency situations according to organisational policy
 

Lesson 4: Identify and address actual and potential constraints to communication
• Identify & discuss actual & potential constraints to effective communication in the clinical setting
• Identify & describe early signs of potential difficult situations
• Identify the roles & responsibilities of healthcare professionals involved in communicating complex information
• Identify & describe how to address the needs/issues of other people including, culture religion, language, cognitive & emotional state
 

Lesson 5: Evaluate effectiveness of communication in complicated situations – Conflict Resolution
• Define & discuss conflict as barrier to communication
• Describe how to document/report workplace conflicts
• Identify & discuss members of the healthcare team who can assist in resolving conflicts with client’s, families/carers
• Identify & discuss personnel who can assist in resolving workplace conflicts with colleagues
• Define & discuss the importance of ensuring debriefing for self & colleagues following difficult situations
 

Lesson 6: Use information technology
• Identify & discuss the use of information technology to support nursing practice
• Describe Social Media Policy
• Demonstrate basic word processing, and Excel spread sheet skills
 

Lesson 7: Lead Small Group Discussions
• Define key terms associated with meetings
• Identify & describe meeting procedures
• Define & describe the processes of clinical handover, including the appropriate use of healthcare terminology
 

Lesson 8: Give and receive feedback to for performance improvement
• Define common terms associated with performance improvement including, standards, benchmark, strategic plans, self-disclosure, reflective practice, performance management & performance appraisal
• Identify & discuss the use of feedback to achieve performance improvement
• Identify & describe strategies to deliver constructive feedback
• Identify & describe the processes of self-evaluation as the basis of providing feedback to others
• Define & discuss the role of mentoring within the scope of nursing practice
 

Lesson 9: Open Disclosure
• Identify & discuss the potential effects of adverse events on clients, families/carers
• Define open disclosure & organisational processes for notifying clients, families/carers of adverse events
• Identify & discuss the principles & ethical basis for open disclosure
• Describe the process of open disclosure, including legal considerations & the roles & responsibilities of junior staff
 

IT Lab 1:
IT Lab 2:
IT Lab 3:


Learning Resources

Prescribed Texts

Kozier and Erbs ‘ Fundamentals of Nursing’. (2010). 1st edition. Pearson: Australia. (3 book set / shrink wrapped )


References

Recommended Reading:
• Crisp, J Taylor, C 2009 Potter and Perry’s fundamentals of nursing 3e, Chatswood
• Funnell, R Koutoukidis, G and Lawrence, K 2009 Tabbner’s nursing care 5e, Chatswood
• Hally, B 2009 A guide for international nursing students in Australia and New Zealand, Elsevier, Sydney
• Hutton, A. R 2006 Introduction to Medical Terminology for Health Care 4th Ed, Chruchill Livingstone Elsevier,
 


Other Resources

Student to refer to the Program Student Blackboard for Power points of all sessions


Overview of Assessment

The underpinning knowledge and skills for this competency will be assessed via the following methods

  • Classroom Activities
  • Clinical Placement
  • Written Assignment


Assessment Tasks

Class Activity

Written assignment

Clinical placement


Assessment Matrix

All assessments must have a competency grade to be awarded a competent outcome

All written assignments must have a 60% grade to be deemed competent in this course

  • 60 -69     - CAG
  • 70 -79     - CC
  • 80 - 89    - CDI
  • 90 -100   -CHD

Other Information

Classroom attendance 80% requirement

Clinical Placement 100% requirement ( assessed over all placements in this phase of program)

Must be deemed competent in this course to be permitted to commence next phase of program

Delivery : Nominal Hours 40

  •  Classroom Delivery: 27 Hours
  •  Self-Directed Learning 5 Hours
  •  Clinical 8 Hours
     

Course Overview: Access Course Overview