Course Title: Support counselling clients in decision-making processes

Part A: Course Overview

Program: C5360 Diploma of Financial Counselling

Course Title: Support counselling clients in decision-making processes

Portfolio: DSC Portfolio Office

Nominal Hours: 120

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2018,
Term1 2019


City Campus


375T Vocational Design and Social Context

Face-to-Face or Internet

Term1 2020,
Term2 2020,
Term1 2021

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email:

Course Description

This course describes the skills and knowledge required to support clients to clarify their goals, explore options, and develop a course of action.

The counselling skills developed within this course will be considered in a financial counselling context.

This course is clustered with one other course:

  • Facilitate the counselling relationship and process CHCCSL003

These two courses are delivered and assessed together. 

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCSL007 Support counselling clients in decision-making processes


E1. Assist clients to clarify goals and requirements

E2. Explore options with clients

E3. Support client to reach decisions

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge, you will be able to use specialised communication skills within a counselling process.  You will be able to use a structured approach to establish the counselling process; work with clients to clarify goals, options, and courses of action; and manage the counselling process to its conclusion.

Overview of Assessment

Your knowledge and understanding of course content is assessed through:

  • Practical demonstration of skills responding to a work place scenario
  • Knowledge questions