Course Title: Lead and manage team effectiveness

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: EMPL7072C

Course Title: Lead and manage team effectiveness

School: 650T Vocational Business Education

Campus: City Campus

Program: C5372 - Diploma of International Business

Course Contact: Suzanne Maugeri

Course Contact Phone: +61 3 9925 1466

Course Contact Email: suzanne.maugeri@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit involves the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502 Lead and manage team effectiveness

Element:

1. Establish team performance plan

Performance Criteria:

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 

1.3 Support team members in meeting expected performance outcomes

Element:

2. Develop and facilitate team cohesion

Performance Criteria:

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

Element:

3. Facilitate teamwork

Performance Criteria:

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes  

3.2 Support the team in identifying and resolving work performance problems 

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders

 

Element:

4. Liaise with stakeholders

Performance Criteria:

4.1 Establish and maintain open communication processes with all stakeholders  

4.2 Communicate information from line manager/management to the team 

4.3 Communicate unresolved issues, concerns and problems raised by team members and follow‑up with line manager/management and other relevant stakeholders 

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

 

Learning Outcomes


This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.


Details of Learning Activities

You will experience a variety of approaches to learning and teaching.  Classes are interactive and give you many opportunities to discuss ideas and practice new skills.  You will participate in learning activities such as: analysis of case studies and scenarios, group discussions and group work.

Throughout your course, you will see learning materials and activities that are listed as 'required' and some are listed as 'recommended'. 'Required' means that it is compulsory while 'recommended' means that it is optional, although useful to gain a deeper understanding of this course. 


Teaching Schedule

The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete

this course. This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment

requirements, including any non-classroom activities.

 

Semester 2 2019

Week

Week Beginning

Topic  

Learning Materials and Activities

Assessment Remarks

1

08th July 2019

Working in Team

This week we will explore fundamentals of working in team.

We will explore how  teamwork can lead to better decisions, products, or services. We also introduce type of teams and characteristics of an effective team.

 

2

15th July 2019

Group Dynamics

This week we will explore the theories and principles of group dynamics.

We will discuss  several important factors which impact group dynamics, such as group member power, roles, and coalitions.

 

3

22nd July 2019

Team Participation & Collaboration

This week we will discuss how to cultivate optimum team participation and how collaborating in the workplace enables businesses to finish important projects and meet crucial deadlines efficiently.

Preparation for Assessment task 1

Class activity

4

29th July 2019

Facilitate Team Communication

This week we will explain how team collaboration is closely connected to team communication. In other words, poor collaboration can create barriers to effective communication and vice-versa. We will also discuss the efforts to establish good communication in teams, and how it is imperative for the team leader to create a receptive ‘teamwork’ setting. 

 

 

 

5

05th August 201911th Mar

In Class Knowledge test

Test

Assessment (1) due 11 August 2019 - In Class Test

6

12th August 2019

Group Decision Making

This week we will explain how group decision making is a type of participatory process in which multiple individuals acting collectively, analyse problems or situations, consider and evaluate alternative courses of action, and select from among the alternatives a solution.

 

7

19th August 2019

Managing Conflicts in Teams

This week we will explain how people can have different viewpoints and, under the right set of circumstances, those differences escalate to conflict. We also discuss ow you handle that conflict determines whether it works to the team's advantage, or contributes to its demise.

Preparation for Assessment task (2) Part 1

Class activity

8

26th August 2019

Team Performance Plan

This week we will discuss how performance planning is used to provide a structured approach to the attainment of the desired level of performance for both individuals and teams.

 

Semester Break ( Monday 2nd Sept- Friday 6th Sept)

9

9th Sept 2019

Team Engagement and Key Performance Indicators 

This week we will explain how to use a measurement that demonstrates how effectively a company is achieving its key business objectives.

We also discuss how organisations use KPI metrics to evaluate their success in reaching targets.

 

10

16 Sept 2019

Constructive Feedback

This week we will discuss how giving and receiving feedback can be a delicate process, and explain how there's no doubting its value in helping to identify issues and solve them. We will also explain how team leaders need to manage feedback in a positive way so that it can do what it's intended to do: Help improve and grow  the team and the organisation.

Assessment (2) Part 1 due 22 September 2019 - 23.59 pm

Preparation for Assessment task (2) Part 2 Class activity

11

23 Sept 2019

Leadership Skills & Leadership Styles

This week we will discuss how Leadership skills can be learned, and how leadership development benefits individuals and organisations. We will also discuss the varying perspectives and models that surround the leadership development field, as well as the importance of leadership development

 

 

12

30th Sept 2019

Organisational Stakeholders

This week week we will explain who the stakeholders are and how they support the organisation and accept all the business practices regarding the action that business takes, which can include corporate governance, strategic management, corporate social responsibility. We also analyse the most common types of stakeholders and look at the unique need that each of them typically has. The goal is to put you in the shoes of each type of stakeholder and see things from their point of view.

 

13

7th Oct 2019

Organisational Policies & Procedures

This week we will explain how policies and procedures are designed to influence and determine all major decisions and actions, and all activities take place within the boundaries set by them.  We will also explain how procedures are the specific methods employed to express policies in action in day-to-day operations of the organisation. 

 

14

14 Oct 2019

End of Course Revision and Support

 

 

15

21st Oct 2019

Support Session & Submit

 

Assessment (2) Part 2 due 27 October 2019 - 23.59 pm 

16

28th Oct 2019

Support Session & Resit

 

 

17

4th Nov 2019

End of Course Final resubmit

.

 

 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of final printed documents
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Performance  Evidence

You will be required to provide evidence of the following skills:

  • use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
  • develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • establish processes to address issues and resolve performance issues
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • facilitate two-way flow of information between team and management relevant to team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Knowledge Evidence

You are required to provide evidence of the following:

  • explain how group dynamics can support or hinder team performance
  • outline strategies that can support team cohesion, participation and performance
  • explain strategies for gaining consensus
  • explain issue resolution strategies.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.


Assessment Tasks

There are two assessment tasks for this course.  In order to achieve competency in this course students must successfully achieve a competency result for both assessments.

Assessment Task 1:  In class open book

The purpose of this assessment is to enable students to use leadership techniques and strategies to facilitate team cohesion and work outcomes, understanding of purpose, roles and responsibilities of team and group decision making.

DUE DATE:   Week  5 in class

 

Assessment Task 2: Folio 

The purpose of this assessment is to enable students to use leadership techniques and strategiesto enable you to demonstrate a good command of the theories and principles of leading and managing an effective work team.

This assessment task two will cover knowledge taught in week five to fourteen. By completing this assessment, you will be equipped with the basic knowledge and skills to tackle more complex and real-life leadership scenarios.

DUE DATE:  Part One end of week 10: 22/09/2019 23:59

DUE DATE:  Part Two end of week 15: 27/10/2019 23:59

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:

  • workplace documents
  • case studies and, where possible, real situations
  • office equipment and resources
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

 

 


Assessment Matrix

The competency assessment map that maps all the assessment tasks is available on CANVAS unit mapping

Submission Requirements 

You should: 

  • Ensure that you submit assessments on or before the due date. 
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
  • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates. 

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:  https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work

Where an extension of greater than seven days is needed, you must apply for Special Consideration.  You must submit your application within five working days after your assessment date or due date.

More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration

Resubmissions (VE Programs):

If you are found to be unsuccessful (Not satisfactory/Unsatisfactory) in a Course Assessment Task you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. 

 If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

 Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which assessment arrangements might be granted please access the following website:

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment

 Final Results

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

 You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

 The following grades are available for this course: 

CA

Competency Achieved

NYC

Not Yet Competent

DNS

Did Not Submit for Assessment 

Course Overview: Access Course Overview