Course Title: Quality Improvement In The Workplace
Part B: Course Detail
Teaching Period: Term1 2010
Course Code: MIET7266
Course Title: Quality Improvement In The Workplace
School: 130T Engineering (TAFE)
Campus: City Campus
Program: C6011 - Advanced Diploma of Engineering (Aerospace)
Course Contact : Steven Bevan
Course Contact Phone: +61 3 9925 4137
Course Contact Email:steven.bevan@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Mark Burns
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
The purpose of this course is to develop the participant’s knowledge and skills to participate in individual and team-based quality improvement activities in the workplace.
This course equips the student with the skills to implement and monitor continuous improvement of systems and processes.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
EA047 Quality Improvement in the Workplace |
Learning Outcomes
1. Explain team-based quality improvement models.
2. Identify and apply quality improvement tools.
3. Describe the use and methods for team-based approaches to quality improvement.
4. Apply quality improvement tools and techniques in a team-based improvement project.
Details of Learning Activities
Classroom lectures
Excursion to industry.
Guest speakers.
Teaching Schedule
| Week number | Topics covered | Assessments |
| Week one | Definitions of quality., including non-conformances, errors, near-misses. Theorists of evolution of quality, including Juran, Ishikawa, and Deming. | |
| Week two | Quantitative process control, including six sigma | |
| Week three | Qualitative measuring of quality. | |
| Week four | Quantitative tools, including control chart, trend analysis, run charts, scatter diagrams, histograms, and pareto chart. | |
| Week five | Qualitative tools, including market research, staff/supplier feedback, ishikawa diagram. | |
| Week six | Documentation in quality management, including incident reports, | Assessment one due: report on case study of quality in an organisation. |
| Week seven | Team based organisation | |
| Week eight | Legal framework of quality, including Privacy Act, and Trade Practices Act | |
| Week nine | Revision |
Learning Resources
Prescribed Texts
Brasse, R (2006) Six Sigma |
References
Other Resources
Class notes.
Video showing - Quality Man
Overview of Assessment
To successfully to complete this course the student is required to pass written assessment tasks and demonstrate skills and ability by completing practical tasks.
Assessment Tasks
Assessmernt one = Two-page paper report, due week six. Report of quality management systems implemented by that organisation. Worth 30%
Assessment two = Exam.(text/written) Worth 70%
Assessment Matrix
Nil
Other Information
Nil
Course Overview: Access Course Overview