Course Title: Quality Improvement In The Workplace

Part B: Course Detail

Teaching Period: Term1 2010

Course Code: MIET7266

Course Title: Quality Improvement In The Workplace

School: 130T Engineering (TAFE)

Campus: City Campus

Program: C6011 - Advanced Diploma of Engineering (Aerospace)

Course Contact : Steven Bevan

Course Contact Phone: +61 3 9925 4137

Course Contact

Name and Contact Details of All Other Relevant Staff

Mark Burns

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

The purpose of this course is to develop the participant’s knowledge and skills to participate in individual and team-based quality improvement activities in the workplace.
This course equips the student with the skills to implement and monitor continuous improvement of systems and processes.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

EA047 Quality Improvement in the Workplace

Learning Outcomes

1. Explain team-based quality improvement models.
2. Identify and apply quality improvement tools.
3. Describe the use and methods for team-based approaches to quality improvement.
4. Apply quality improvement tools and techniques in a team-based improvement project.

Details of Learning Activities

Classroom lectures

Excursion to industry.

Guest speakers.

Teaching Schedule

Week numberTopics coveredAssessments
Week oneDefinitions of quality., including non-conformances, errors, near-misses. Theorists of evolution of quality, including Juran, Ishikawa, and Deming. 
Week twoQuantitative process control, including six sigma 
Week threeQualitative measuring of quality. 
Week fourQuantitative tools, including control chart, trend analysis, run charts, scatter diagrams, histograms,  and pareto chart. 
 Week five Qualitative tools, including market research, staff/supplier feedback, ishikawa diagram.  
 Week six Documentation in quality management, including incident reports,  Assessment one due: report on case study of quality in an organisation.
 Week seven  Team based organisation 
 Week eight Legal framework of quality, including Privacy Act, and Trade Practices Act 
 Week nine Revision 

Learning Resources

Prescribed Texts

Brasse, R (2006) Six Sigma


Other Resources

Class notes.

Video showing - Quality Man

Overview of Assessment

 To successfully to complete this course the student is required to pass written assessment tasks and demonstrate skills and ability by completing practical tasks.

Assessment Tasks

Assessmernt one = Two-page paper report, due week six. Report of quality management systems implemented by that organisation. Worth 30%

Assessment two = Exam.(text/written)  Worth 70% 

Assessment Matrix


Other Information


Course Overview: Access Course Overview