Course Title: Determine client requirements

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: MKTG7753C

Course Title: Determine client requirements

School: 130T Engineering (TAFE)

Campus: City Campus

Program: C6065 - Advanced Diploma of Spatial Information Services

Course Contact : Stephen Larsen Program Coordinator

Course Contact Phone: (03) 9925 4742

Course Contact Email:stephen.larsen@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Thierry Demathieu - spatial teacher - (03) 9925 8359 - thierry.demathieu@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit includes clarifying client needs, assessing and documenting the capacity of the organisation to undertake the work and confirming the deliverables with the client.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	PRDSIS01A Determine client requirements
Element:	Assess organisation capability to satisfy client needs
Performance Criteria:	2.1 Resources needed are determined to match work instruction 2.2 Relevant personnel are consulted to ensure the availability of resources to undertake project 2.3 Higher authority endorsements are obtained where necessary to ensure project accords with organisation’s priorities and capabilities 2.4 All pertinent legal, statutory and industry requirements and standards are researched and considered in determining the feasibility of the project 2.5 Budget proposals are prepared according to organisation’s guidelines
Element:	Confirm and document requirements with client
Performance Criteria:	3.1 Client is provided with accurate and understandable information on the spatial data requirements in order to make informed decisions 3.2 Proposed costs, processes and timelines are discussed and confirmed with client to ensure clarity of understanding 3.3 Any revisions are incorporated into an amended work instruction 3.4 Service to be provided accords with organisation, environmental, OHS and legal requirements 3.5 Agreement to proceed is confirmed according to organisation's guidelines 3.6 Contract is prepared and executed according to organisation's guidelines
Element:	Determine client needs
Performance Criteria:	1.1 Clients are assisted to clearly define their requirements 1.2 Information on standards and guidelines to be used is conveyed to the client in a clear, concise and ethical manner 1.3 A clear work instruction is prepared according to organisation’s guidelines

Learning Outcomes

Details of Learning Activities

Teacher led :

Computer Lab, classroom or tutorial instruction in the requirements and related tasks associated with developing and implementing a business plan including the use of computers and relevant software/s, capabilities of survey methodologies and technologies in a simulated workplace environment.

Student managed:

Maintain client and staff dealings using written, oral and/or electronic communications.

Organise management strategies to determine client requirements to industry standards.

Carry out individual exercises comprising research, planning, analysis, computations, data compilation, appraisal and presentation.

Compilation of Portfolio of the business plan development and implementation, examples of work, management reports and data management records.

Teaching Schedule

Session1: Freeway title reestablishment
Session2: NMIT title information
Session3: NMIT survey
Session4: NMIT comps
Session5: NMIT survey end and re-establishment of CP 107983
Session6: Final computations of NMIT title
Session7: Surround of crown allotment
Session8: Plan of crown allotment and field notes
Session9: Plan of Crown allotment and field notes (cont) and GPS RTK
Session10: Planning
Session11: Major project and professional development
Session12: Project update
Session13: Project submission
Session14: Post project 4 - Re-esatablishment building 45
Session15: Jika Jika chart
Session16: Final worksheet
Session17: Result re-establishment
Session18: Summary

Learning Resources

Prescribed Texts

References

Other Resources

Acts and Regulations, Occupational Health and Safety Commission.
A Bannister and S Raymond, Surveying, 6th edition, 1992, Pitman
Elfick Fryer Brinkner Wolf, Elementary Surveying, 9th edition, 1994, Harper Collins
F A Shepard, Advanced Engineering Surveying problems and solutions, Arnold.

William Irvine, Surveying for Construction, McGraw Hill
http://www.rmit.edu.au/ - Online@RMIT – Program and Course information, documents, resources and links.
http://www.lands.vic.gov.au/ - Land Channel (Victoria) - Survey Mark Enquiry Service, GPSnet, Maps & Images, Property Information, Land Management.
http://www.isaust.org.au - Institute of Surveyors, Australia
http://www.mappingsciences.org.au - Mapping Sciences Institute, Australia
http://www.anzlic.org.au - ANZLIC: Australian and New Zealand Spatial Information Council
http://www.surveyorsboard.vic.gov.au - Surveyors Board, Victoria – Survey Practice Handbook, Key Legislation for Surveyors.
http://www.icsm.gov.au/ - Intergovernmental Committee on Surveying and Mapping - Standards and Practices for Control Surveys
http://www.ga.gov.au/ - Geoscience Australia – National Mapping Agency, Geocentric Datum of Australia, GPS
http://www.workcover.vic.gov.au
http://www.worksafe.vic.gov.au

Overview of Assessment

This course is to be delivered and assessed as part of a Land Development Project within a simulated workplace environment and under a normal range of work conditions.
The assessment is done through a combination of:
• Practical and theoretical exercises carried out in a simulated workplace
• Production of project based deliverables to industry standards based on contractual requirements
• Presentation of a portfolio in accordance with the program standards (SIS Quality Plan) including references, coursework, reports and management records.

Assessment Tasks

Assessment 1 = Consultant fee proposal

Assessment Matrix

Element: Assess organisation capability to satisfy client needs = Assessment 1
Element: Confirm and document requirements with client = Assessment 1
Element: Determine client needs = Assessment 1

Other Information

The assessment for this course requires students to maintain and present on request a Training Record Book that details their participation in both simulated and workplace assessment activities and achievement of the units or elements of competence which underpin delivery of this course.

Assessment dates.
Assessment due dates will be issued on commencement of the course. Submission of all prescribed assessment tasks by the due dates is expected.

Students are required to participate in the OH&S induction program for this course and at all times follow the occupational health and safety policies and procedures demonstrating appropriate behaviours to ensure the safety of self and others.

Course Overview: Access Course Overview