Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term2 2009

Course Code: BUSM6139C

Course Title: Ensure team effectiveness

School: 650T TAFE Business

Campus: City Campus

Program: C6071 - Advanced Diploma of Business (Public Relations)

Course Contact : Vivien Wong

Course Contact Phone: 9925 5494

Course Contact

Name and Contact Details of All Other Relevant Staff

Zlatko Muhvic
Tel: 9925 5440
Room: 108.13.09

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites or co-requisites for this unit.

Course Description

This unit specifies the outcomes required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work and actively engaging with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM512A Ensure team effectiveness


Facilitate teamwork

Performance Criteria:

Team members and individuals are encouraged to participate in and take responsibility for team activities, including communication processes
The team is supported in identifying and resolving work performance problems
Own contribution to work team serves as a role model for others and enhances the organisation's image to all stakeholders


Establish team performance plan

Performance Criteria:

Team members are consulted to establish team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

Performance plans are developed in consultation with team members, to establish expected outcomes, outputs, key performance indicators and goals for work team
Team members are supported in meeting expected performance outcomes


Facilitate team cohesion

Performance Criteria:

Strategies are developed to ensure team members have input into planning, decision making and operational aspects of work team
Policies and procedures are developed to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
Feedback is provided to team members to encourage, value and reward individual and team efforts and contributions
Processes are developed to ensure that issues, concerns and problems identified by team members are recognised and addressed


Liaise with stakeholders

Performance Criteria:

Open communication processes with all stakeholders are established and maintained
Information from line manager/management is communicated to the team
Unresolved issues, concerns and problems raised by team members are communicated to, and followed up with, line manager/management and other relevant stakeholders
Unresolved issues, concerns and problems raised by internal or external stakeholders are evaluated, and necessary corrective action taken

Learning Outcomes

On completion of this course students will be able to put into practice, the skills and knowledge gained as applicable within the workplace according to the performance criteria as stipulated against the elements of the competency above.

Details of Learning Activities

Students are required to attend all classes to complete activities and in class assessments. For the duration of the semester each student will work in a team. Students will be assessed on their contribution to the team and their participation in class activities. The class activities provide an opportunity to develop skills and apply theory to real life situations. The learning activities students will take a role in are:
• Case studies
• Project work
• Collaborative classroom activities
• Team activities
• Peer interaction
• Games and simulations
• Reflection and discussion
• Reading the text book
• Accessing materials on line

Teaching Schedule

Week Beginning TopicResourcesCompetencies
Week 1
6 Jul
Course OverviewIntroduction to Organisations & Management Text: Dickie & Dickie
Cornerstones of Management Ch 1- Dickie & Dickie
The opportunities of management
Week 2
13 Jul 
Learning Styles & Theory
Study Skills RMIT Learning Skills Unit
Learning Lab
Online Learning Hub
Week 3
20 Jul  
Group & Team TheoryCh 11- Dickie & Dickie
Managing in groups
 Week 4
27 Jul
 Planning & Goal Setting Ch 4- Dickie & Dickie
 Week 5
3 Aug 
 Communication and
 Ch 10- Dickie & Dickie
Managerial communication
 Week 6
10 Aug 
Leadership & Power
 Ch 8- Dickie & Dickie
Ch 6- Dickie & Dickie
 Week 7
17 Aug
 Assessment Task 1
In Class Test - Closed Book
Mandatory Attendance
Distributed Assessment Task 2
 Week 8
24 Aug 
 Project management & Meetings/Team Meetings
Decision Making and Problem Solving
Janasz Ch 19 - de
Project management
Ch 9- Dickie & Dickie
Decision making
  Mid Semester Break (student Vacation) – 31st Aug to 6th Sep 2009  
 Week 9
7 Sep
 Assessment Task 2
In Class Activity Due
Mandatory Attendance
Ass 3 Distributed - Online
 Week 10
14 Sep
 Conflict Management
Assessment 2 Individual Report Due
 Ch 12- Dickie & Dickie
Conflict in organisations
Ch 9 – de Janasz
 Week 11
21 Sep
 Presentation SkillsLearning LAB  BSBFLM512A/04
 Week 12
28 Sep
 Assessment Task 3
Group Project and Individual Presentation Due
Mandatory Attendance
 Week 13
5 Oct
 Assessment Task 3
Group Reflective Paper Due

Learning Resources

Prescribed Texts

Dickie, L & Dickie, C 2006, Cornerstones of Management, Tilde Publishing, Australia.


de Janasz, S, Dowd, K & Schneider, B 2006, Interpersonal Skills in Organisations, 2e, McGraw-Hill Irwin, New York.

Other Resources

Overview of Assessment

A pass in each assessment will result in a grade for the student. Where a pass is achieved competency for that assessment is given. Where there are multiple assessments for a single competency the students must achieve competency (a pass) in each assessment to be deemed competent. Competency MUST be achieved in all assessments of the course for a graded result to be obtained.
Grade Mark Description
HD > = 80 High Distinction (Competency Achieved)
DI 70 - 79 Distinction (Competency Achieved)
CR 60 - 69 Credit (Competency Achieved)
PA 50 - 59 Pass (Competency Achieved)
NN < 50 Fail (Not Yet Competent)
CA Not Applicable Competency Achieved
NYC Not Applicable Not Yet Competent

The student will undertake assessment by completing a number of written portfolios along with presentations to class as evidence of competence in relation to the above mentioned required elements of the competency as required under the direction of the training package.

Students will be provided specific assessment instructions, on commencement of this new course.

Assessment Tasks

Assessment will incorporate a variety of methods including in-class exercises, written tests, presentations and projects working in teams and as individuals. Students are required to attempt all assessments and be rated as competent against all performance criteria and gain at least 50% mark value overall to pass the course. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

The teacher may assess a student verbally. A student may be asked to meet with the teacher and discuss their assignment to clarify material, their contribution to a group assessment, or validate the underpinning skills and knowledge required for competency assessment.

Important Point:
All assessments are graded. To pass the course, students must submit all assessments, achieve competency in all course elements an gain at least 50% mark value overall.

Assessment Task 1
In class test - Closed Book
Week 7
Individual Mark Value 30%

Individual assessment. Test takes place during class time. Test time 2 hours and reading time of 15 minutes. This assessment addresses competency elements:
• BSBFLM512A/01 Establish team performance plan
• BSBFLM512A/02 Develop and facilitate team cohesion
• BSBFLM512A/03 Facilitate team work
• BSBFLM512A/04 Liaise with stakeholders

Assessment Task 2
In-class group activity and individual report
In-class activity week 9
Individual Report due week 10 Mark value 30%

Individual report - prepare a 1500 word report based on an in class group activity conducted in Week 9 (attendance mandatory). This assessment addresses competency elements:
• BSBFLM512A/01 Establish team performance plan
• BSBFLM512A/03 Facilitate team work

Assessment Task 3 - Small team management project
Group project and Individual presentation due week 12
Report due week 13
Group project - Group Mark Value 10%; Individual presentation mark value 10%
Reflection report – Group mark value 10%

This project is designed to simulate some of the team management issues that occur in workplaces on a regular basis. Assessment for this project includes participation in minuted meetings, peer assessment and a group report.

This assessment addresses competency elements:
• BSBFLM512A/01 Establish team performance plan
• BSBFLM512A/02 Develop and facilitate team cohesion
• BSBFLM512A/03 Facilitate team work
• BSBFLM512A/04 Liaise with stakeholders

Assessment 4
Team Skills Observation and online participation
Individual Mark Value 10%

During the semester you will be expected to show your effectiveness as a team member through your participation in a variety of class activities. Your effectiveness as a team member will be assessed by your peers and teacher in class and group activities. The following criteria will be used:
• Demonstrates reliability
• Communicates constructively
• Listens actively
• Participate actively
• Treats others in a respectful and supportive manner
• Shows commitment to the team
(adapted from – Brounstein, M 2002, Managing Teams for Dummies, Wiley Publishing, New York.)

This assessment addresses competency elements:
• BSBFLM512A/02 Develop and facilitate team cohesion
• BSBFLM512A/03 Facilitate team work

Assessment Matrix

Element  Task1Task2Task3Task4

Establish team performance plan
   X   X   X      X
Develop and facilitate team cohesion

   X   X   X
Facilitate team work
   X   X   X   X
Liaise with stakeholders
   X   X   X   X

Other Information

Teacher Contact
Out of class communication to all students will occur using the RMIT student email and/or the Blackboard. It is essential that you check your email and the Blackboard prior to attending each class.
Consultation times will be made available to you in the first week of classes. Consultations may also be arranged via email.

Self Managed Learning
The student will be required to undertake research and assessment practice outside of regular class times. Exercises are provided to the student to facilitate their learning in a self-paced manner and form part of the overall achievement of the competencies in this course. Students are reminded that they are expected to spend an equal amount of time outside of class, furthering their understanding of the concepts being taught, as they do in class to be deemed competent in this course.

Academic Administration Procedures
Students who require general assistance should, in the first instance, approach their class teacher. Secondly, students should contact the course coordinator and lastly, the program coordinator.

Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. it also occurs through enabling plagiarism, which is the act of assisting or allowing another person to plagiarise or to copy your own work. Please make sure you consider this carefully in completing all your work and assessments in this course and if you are unsure about whether you might have plagiarised, seek help from your teacher.

Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.

For further information including “Plagiarism (and how to avoid it): Resources for Students” please refer to the Plagiarism section of the RMIT Policies, available at in the Plagiarism Policy section.

For information relating to the penalties for plagiarism and cheating, please refer to Regulation 6.1.1 Student Discipline available at;ID=1db54sd7vspz;STATUS=A;SECTION=2;PAGE_AUTHOR=Andrea%20Syers
Penalties include official reprimand, recording of a failure result or expulsion from the University.

The originality verification software Turnitin (see, may be used on assessments in this course.

To support you with issues associated with the honesty and full referencing of external work presented in assignments, please visit the University website for Academic Integrity:

Specifically, support resources for yourself as a student to ensure that your submitted assessment accurately represents your work are provided at:

Submission of written work/assessment
All of your written work must conform with RMIT’s guidelines “Written Reports And Essays: Guidelines For Referencing And Presentation In RMIT Business” which can be found at:

All of your written assessment must be lodged by the due date in the format specified for the particular assessment task. Written assessment must have a footer containing: student number, student name, course code, title of assessment and teacher’s name.

Staple your assignment. Please do not place in plastic binders or plastic pockets.

Attach a signed Assignment Cover Sheet to each submission of written work or assessment. Cover Sheets are available near the lifts on Level 13 or from

You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.
Supervised Assessment
Unless otherwise instructed by your class teacher, course coordinator or invigilator, the following conditions apply to your supervised assessments:
• All answers are written in blue or black pen only. Answers written in other colours or pencil will not be marked, excluding diagrams.
• The only materials which may be brought into the assessment room are blue or black pens, pencil, eraser and correction fluid. Items such as electronic dictionaries, mobile phones, electronic devices, written material and paper are not to be brought into the assessment room. It is a breach of assessment conditions to have any unauthorized materials or equipment in the assessment room.
• Assessment papers, questions and other material provided by the University are not to be removed from the assessment room.
• There is no communication of any kind with any person either inside or outside the assessment venue, apart from the assessment supervisor/invigilator or course teachers.

Special Consideration
Special Consideration is a process that enables the University to take account of unexpected circumstances such as illness, injury or bereavement that affect a student’s performance in assessment. Special Consideration can be applied for to obtain a classroom-based deferred assessment, eg: test or a role play.

You may apply for special consideration up to and no later than 48 hours (2 working days) after the date of the classroom based assessment. Forms are available from BTS Reception on Level 13 or from

Grounds for special Consideration may include illness, accident, bereavement, hardship/trauma. All supporting documentation must be included with your application. Completed forms must be addressed submitted to the Hub on Level 4 Building 108. Further information can be accessed from

Special Consideration for extension of time for submittable tasks can be submitted to Program Coordinator, Seymour Jacobson, up to 7 days from the due date of the assessment. After 7 days, the application must go to the Special Consideration Committee. The criteria for this special consideration are no different to those for classroom-based applications. These applications are to be submitted on an Application for Extension of Submittable Work form.
Non and Late Submission of Work
If you do not attempt an assessment or meet an assessment deadline and have not been granted Special Consideration, you will not receive a mark for the assessment and be deemed NYC (Not Yet Competent).

Appealing Assessment
You are entitled to appeal assessment results. Any appeal should be submitted to the Course Co-ordinator Student Liaison, Seymour Jacobson not more than 10 days after receiving notice of the result for the assessment. Please refer to RMIT Policy – Appeal Against Assessment Result available at

Course Overview: Access Course Overview