Course Title: Analyse and organise repair of complex telecommunications network faults

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: EEET6723C

Course Title: Analyse and organise repair of complex telecommunications network faults

School: 130T Vocational Engineering

Campus: City Campus

Program: C6080 - Advanced Diploma of Telecommunications Engineering

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

The underpinning knowledge of this course includes PSTN, COSS, Multiplexing copper carriers to optical fibre system transmission techniques, investigate the technology which applicable for Australia of Telecommunications and Electronic Communications. It provides the learner to gain practical experience in managing networks and resources, and develop skills in design, installation and implementation of telecommunication systems. The competency itself will not be signed off until this and the further course EEET6568C related to same competency are completed and the student is deemed competent.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTC090C Analyse and organise repair of complex telecommunications network faults


Diagnose faults

Performance Criteria:

1. Approach to fault identification is methodical and suitable for system and problem type and takes into account action taken on a first in basis
2. Fault is progressively isolated to remove likely variables from assessment
3. Continued existence of problem is verified regularly
4. Fault is identified with minimum inconvenience to other network activity, in the shortest time possible
5. Customer/network management centre is provided with regular progress reports where required
6. Fault identification is escalated in accordance with enterprise policy
7. Any necessary system downtime is negotiated with network management centre


Document faults details

Performance Criteria:

1. Details of fault and actions taken are recorded and stored for future reference
2. Trending data is captured and recorded in appropriate data base
3. Cause and effect studies are undertaken and results forwarded to the appropriate area for necessary action
4. Fault details and details of repair action are provided to all areas associated with fault/problem action
5. Final tests are undertaken to ensure ongoing repair and to check other likely faults in the system


Establish background information

Performance Criteria:

1. Information provided by first in fault repairer as to action taken and subsequent result identified is analysed
2. Fault history is obtained and examined in order to establish any fault patterns
3. All available data is obtained and used to assist with fault diagnosis
4. Problem is discussed with other engineering and technical personnel and strategies developed for identification and repair
5. Problem is discussed in detail with the customer as required


Obtain suitable fault testing tools and equipment

Performance Criteria:

1. Tools and test equipment relevant to the identified system type and fault are obtained
2. Equipment is set up in accordance with manufacturers specifications, checked to be accurate and in safe working order and modified or reprogrammed as required


Rectify faults

Performance Criteria:

1. Options to rectify fault including any system downtime are determined and presented to network management centre
2. Repair outcomes are determined and strategies developed for achievement
3. Fault is rectified totally, partially or temporary solution provided
4. Faulty parts and/or equipment are identified and arrangements made for replacement or repair
5. Equipment is reprogrammed as required
6. Work is conducted in a manner which is safe to self, fellow workers and the public at large
7. Repair is performed under network management guidance as required
8. Escalation processes are activated where required in accordance with enterprise procedure
9. Routine checks are undertaken to identify likelihood of further or likely problems
10. Further problems are either attended to or brought to attention of relevant enterprise personnel for decision as to action necessary
11. All parties including customers are notified of fault/problem rectification

Learning Outcomes

Details of Learning Activities

This course is Laboratory base, with Laboratory Exercises taking most of class time. There will be a team based Project and an On-line Test to be completed

Teaching Schedule

Week Session
1 Introduction to Course Outline and Assessment Criteria. Introduction to WANs
2 Introduction to FibreOptics
3 Fibre Cabling
6 E1 and T1 transmission - Intro to Project
7 Practical Lab FLM Installation
8 PCM transmission
9 Practical Lab Laser Testing
10 Microwave Links
11 Practical Lab Provisioning
12 Satellite Links
13 Practical Lab TL1
14 Fault Analysis and Testing
15 Maintenece and Service Contract
16 Project Summary - Progess Report
17 Laboratory Assessment - Demonstrate the Capability to set up a peer-to-peer connection across the FLM
18 Laboratory Assessment - Demonstrate the Capability to set up a peer-to-peer connection across the FLM
19 Introduction HDLC, X.25, Frame Relay, LCP, NCP
20 HDLC, X.25 Packets
21 Introduction to PPP, PAP, CHAP, Encapsulation
22 Application of PAP - Exercise
23 Introduction to ISDN, TE, NT, TA
24 ISDN - Frame Relay - PVC, SVC, DLCI, CIR, Leased Line
25 Project - review of student research (10%)
26 Introduction to DSL, xDSL, ADSL, HDSL, VDSL etc.
27 Lab - configure DSL
28 Lab - configure DSL
29 Project - review of student research (10%)
30 Intoduction to ATM
31 Application of ATM - MPLS - Generation 3/4, CoS, QoS, WIMAX, HSDPA,
32 Cellular Systems - GSM, UMTS, EDGE
33 Submit Project Report - Practice for the Laboratory Assessment
34 Submit Project Report - Practice for the Laboratory Assessment
35 Laboratory Assessment - Demonstrate the Capability to set up a multiprotocol WAN System
36 Laboratory Assessment - Demonstrate the Capability to set up a multiprotocol WAN System.

Learning Resources

Prescribed Texts


Other Resources

Students’ Share-drive

Overview of Assessment

The assessment is conducted in both theoretical and practical aspects of the course according to the criteria set in the National Training Package. The students are required to undertake summative assessments that bring together skills and knowledge as follows:
 Theoretical Written assessment.
 Work Simulation Projects
 A Pass in schedule practical exercises

Assessment Tasks

Theoretical Written assessment. 30%
Work Simulation Projects 30%
A Pass in schedule practical exercises 40%

Assessment Matrix

* This course is graded using the following course grades

CHD- Competent with High Distinction
CDI- Competent with Distinction
CC- Competent with Credit
CAG- Competency Achieved - Graded
NYC- Not Yet Competent
DNS- Did Not Submit for Assessment.

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