Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: EMPL5620C

Course Title: Ensure team effectiveness

School: 130T Vocational Engineering

Campus: City Campus

Program: C6083 - Advanced Diploma of Electronics and Communications Engineering

Course Contact: William Lau

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Brian Quigley

9925 4468

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit specifies the outcome required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work ant actively engaging with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM512A Ensure team effectiveness


1. Establish team performance plan

Performance Criteria:

1.1 Team members are consulted to establish team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives.
1.2 Performance plans are developed in consultation with team members, to establish expected outcomes, outputs, key performance indicators and goals for work team.
1.3 Team members are supported in meeting expected performance outcomes.


2. Develop and facilitate team cohesion

Performance Criteria:

2.1 Strategies are developed to ensure team members have input into planning, decision making and operational aspects of work team
2.2 Policies and procedures are developed to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
2.3 Feedback is provided to team members to encourage, value and reward individual and team efforts and contributions
2.4 Processes are developed to ensure that issues, concerns and problems identified by team members are recognised and addressed


3. Facilitate team work

Performance Criteria:

3.1 Team members and individuals are encouraged to participate in taking responsibility for team activities, including communication processes
3.2 The team is supported in identifying and resolving work performance problems
3.3 Own contribution to work team serves as a role model for others and ehances the organisation’s image to all stakeholders


4. Liaise with stakeholders

Performance Criteria:

4.1 Open communication processes with all stakeholders are established and maintained
4.2 Information from line manager/management is communicated to the team
4.3 Unresolved issues, concerns and problems raised by team members are communicated to, and followed up with, line manager/management and other relevant stakeholders

4.4 Unresolved issues, concerns and problems raised by internal or external stakeholders are evaluated, and necessary corrective action taken

Learning Outcomes

Details of Learning Activities

Practical work will be assessed under conditions which simulate the normal work environment.
Progressive assessments will include oral and written demonstration, simulation role-plays, computer assisted learning, observation of group discussions, assignment and projects.
This will include:

• Classroom group discussions to analyse a specified competency and underpinning knowledge
• Consultations with the teacher to identify gaps in one’s skills and knowledge in the specified area
• Maintaining training diary to document training activities and achievements
• Practical demonstrations of achieved competency

Teaching Schedule

BSBFLM512A Competency Title
Ensure team effectiveness Cluster Title Assessment Types

Week 1:  Course overview, Class schedule, Assessment tasks and Introductions.
Week 2:  Teams v Groups
Week 3:  Setting goals and objectives
Week 4: Supporting the team
Week 5: Team participation. Assessment Task 1: Team Consultation Process (25%)
Week 6: Accountability and responsibility
Week 7: Providing feedback
Week 8: Dealing with issues and concerns
Week 9: Managing conflict. Assessment Task 2: Designing a Team Consultation Process (25%)
Week 10: Managing conflict
Week 11: Communicating expectations: roles and responsibilities.
Week 12: Communicating expectations: roles and expectations.
Week 13: Problem solving and decision making. Assessment task 3: Assessing Managerial Ethics (25%) 
Week 14: Problem solving and decision making
Week 15: Leading by example
Week 16 Communicating with management.
Week 17 Communicating with the team
Week 18 Handling unresolved issues. Assessment task 4: The Communication Flow (25%) 

Learning Resources

Prescribed Texts

Cole, K. (2001), Supervision: the theory and practice of front-line management, Prentice Hall: Australia


Dwyer, J. (2004) The business communication handbook, 6th edn., Prentice Hall: Australia
Robbins, S.P., Bergman, Stagg, I. and Coulter, M. (2000), Management, Prentice Hall: Australia.

Other Resources

Additional reference material will be available from the course Blackboard web site.

Overview of Assessment

Progressive assessments will include oral and written demonstration, simulation role-plays, computer assisted learning, observation of group discussions, assignment and projects. Practical work will be assessed under conditions which simulate the normal work environment.

Assessment Tasks

Assessment task 1- Team consultation process - 25%

In this assessment task you are required to prepare a report to senior management on the team consultation process in your organisation.

Assessment task 2 - Designing a performance review process - 25%
In this assessment task you are asked to design a performance review process for your team. You must ensure that the process provides an opportunity for mutual communication between staff and the organisation and the setting of mutual goals.

Assessment task 3 - Managerial ethics - 25%
Managers and team leaders must be role models for their people; in this activity you will focus on the ethical role managers and team leaders take within your organisation and the team. It also addresses how support may be given to team members by way of openly discussing organisational values.

Assessment task 4 - The communication flow - 25%

In this activity you will examine communication from managers and team leaders and communication from team members to managers and team leaders. It also addresses the concept of unresolved issues within the team environment and what action could be taken in resolving those issues.

Assessment Matrix

Competency National Code: BSBFLM512A

Competency Title: Ensure team effectiveness 

Assessment Types: Assignments,  Project/Presentation


Course Overview: Access Course Overview