Course Title: Manage knowledge and information

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: COSC5418C

Course Title: Manage knowledge and information

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C6094 - Advanced Diploma of Remedial Massage (Myotherapy)

Course Contact: Jeremy Sager

Course Contact Phone: +61 3 9925 4294

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Meghan Ambrens
phone: +61 3 9925 4291

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This course is delivered concurrently with the following courses:
CHCCOM3C    Utilise specialist communication skills to build strong relationships
HLTHIR505B    Provide leadership in promoting effective work practices within the health industry

Course Description

This unit describes the performance outcomes, skills and knowledge required to develop and maintain information processing systems to support decision making, and to optimise the use of knowledge and learning throughout the organisation.  Learners will be involved with both practical simulation and workplace-based delivery in the student Myotherapy Clinic, along with some online delivery.    

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBINM601A Manage knowledge and information


1.    Obtain information relevant to business issues

Performance Criteria:

1.1 Review staff and customer feedback and business performance data
1.2 Identify, define and analyse business problems and issues
1.3 Identify information required to reach a decision on problems/issues
1.4 Source and gather reliable information
1.5 Test information for reliability and validity, and reject where contradictory or ambiguous
1.6 Utilise formal and informal networks to access corporate knowledge/memory not held in formal systems and review appropriately


2.    Analyse information and knowledge

Performance Criteria:

2.1 Ensure objectives for analyses are clear, relevant and consistent with the decisions required
2.2 Identify patterns and emerging trends correctly and interpret as to cause and effect
2.3 Utilise statistical analyses and interpretation where appropriate
2.4 Undertake sensitivity analysis on any proposed options
2.5 Ensure documentation reflects a logical approach to the evaluation of the evidence and conclusions drawn
2.6 Adjust management information systems/decision support systems to meet information processing objectives


3.    Take decisions on business issues identified

Performance Criteria:

3.1 Ensure sufficient valid and reliable information/evidence is available to support a decision
3.2 Utilise risk management plans to determine acceptable courses of action
3.3 Utilise appropriate quantitative methods to assist decision making
3.4 Consult specialists and other relevant groups and individuals
3.5 Ensure decisions taken are within the delegation/accountability of the group/individual responsible
3.6 Make decisions in accordance with organisational guidelines and procedures
3.7 Ensure decisions taken are consistent with organisational objectives, values and standards
3.8 Ensure decisions are taken in a timely manner


4.    Disseminate information to the organisation

Performance Criteria:

4.1 Ensure advice/information needs are documented and are specific to location, format and time line requirements
4.2 Document information and update databases regularly
4.3 Design and test systems to meet information requirements of decision makers
4.4 Ensure information is up-to-date, accurate, relevant and sufficient for the recipient
4.5 Develop communication plans and disseminate information
4.6 Adhere to confidentiality/privacy policies in the transmission/release of information/advice
4.7 Review and update communication plans regularly
4.8 Utilise technology which provides optimum efficiency and quality
4.9 Maintain corporate knowledge and ensure security

Learning Outcomes

Details of Learning Activities

Learning activities are conducted primarily online with scheduled face to face classes. Students can access materials via the Learning Hub. Students undertake a variety of learning activities such as workbook / manual based learning, assingments and journal entries.

Teaching Schedule

08/02/2011 Orientation weeks – scheduled activities (refer to timetable)
22/02/2011 Marketing (topics to cover): About Marketing; Your Marketing Plan; Advertising & Promotion
01/03/2011 About marketing
08/03/2011 Your marketing plan
15/03/2011 Promotion & Advertising
22/03/2011 Finance (topics to cover): Finance
29/03/2011 Financial planning & record keeping
05/04/2011 Human Resources (topics to cover): Recruiting staff; Selecting staff; Workplace relations; Managing performance
12/04/2011 Recruiting staff
03/05/2011 Selecting staff
09/05/2011 Workplace relations
17/05/2011 Managing performance
24/05/2011 Managing quality
31/05/2011 Job Interview Assessment

21/06/2011 No Classes - Finalising Results
26/06/2011 MID YEAR BREAK

12/07/2011 Business Planning (topics to cover): Developing a concept; Time management; Business plan; Business writing; Managing Information
19/07/2011 Developing a concept & time management
26/07/2011 Writing a business plan & business writing
02/08/2011 Managing information
09/08/2011 Guest Speakers Lecture
16/08/2011 Assessment review (Business Plan)
23/08/2011 Complete Assessment
06/09/2011 Business Communications (topics to cover): Basic business communication; Business communication; Building client relationships
13/09/2011 Basic business communication
20/09/2011 Business communication
27/09/2011 Building client relationships
04/10/2011 Business Networking (topics to cover): Presentation skills; Business networking
11/10/2011 Presentation skills
18/10/2011 Business networking
25/10/2011 Networking Event: RMIT Myotherapy Musculoskeletal Pathology Expo

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment for this course forms part of the Advanced Diploma Remedial Massage (Myotherapy).
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter ( ) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (;ID=ln1kd66y87rc).

Assessment Tasks

Please Note:

  • The pass mark for all assessments is 70%.
  • You will need to demonstrate competency in all of the following assessment tasks in order to achieve competency for this subject
  • Full details for each assessment are available on the learning hub

Assessment Task: Business Plan.

Due: September 6, 2011

Assessment Matrix

Course Overview: Access Course Overview