Course Title: Work autonomously

National Element Code & Title:

CHCORG502B Work autonomously

Performance Criteria:

1.1 Identify and address work requirements within own role and area of responsibility
1.2 Demonstrate understanding of instructions and directions, clarify where necessary, and implement appropriately
1.3 Undertake responsibilities and duties consistent with decisions made by the team, instructions given by management and agreed policies and procedures
1.4 Maintain communication with team leader advising of progress of task/activity
1.5 Modify tasks or performance if required in line with approved procedures and, if possible, agreed in advance with the appropriate person
1.6 Determine needs for additional support and communicate clearly and in a suitable format to management or appropriate person
1.7 Provide reports about progress and completion of work clearly in a form and at times and frequencies as agreed
1.8 Share information about own area of work and responsibility with colleagues in a way which helps them to carry out their own work and to put agreed plans into action
1.9 Ensure sharing of information complies with agreed boundaries of confidentiality
1.10 Maintain personal safety and safety of others
1.11 Communicate to team leader any legal requirements and/or ramifications of activities
 

Performance Criteria:

2.1 Accept responsibilities according to organisation's policy and procedures
2.2 Ensure team leader is appraised of outcome/s of tasks or activities in line with agreed guidelines
2.3 Ensure any activity that exceeds the scope of the defined task is referred to the team leader
 

Performance Criteria:

3.1 Set performance requirements based on objectives and goals
3.2 Ensure performance requirements are agreed with team leader
 

Performance Criteria:

4.1 Monitor individual performance against defined performance requirements and take appropriate action to maintain performance if required
4.2 Monitor performance of others and take appropriate action through coaching and mentoring to ensure objectives and goals are met
4.3 Respond to unsatisfactory practice of colleagues in a manner that balances organisation needs and goals with consideration for the individual
4.4 Provide team leader with feedback, positive support and clear accurate advice
4.5 Refer performance issues which cannot be rectified or addressed to appropriate personnel according to organisation policy
4.6 Advise team leader of any changes in priorities or tasks
4.7 Complete all required documentation relevant to performance
 

Performance Criteria:

5.1 Identify work requirements and present to team members
5.2 Communicate instructions and directions to team members clearly and unambiguously
5.3 Recognise, discuss and deal with team members' concerns and queries
5.4 Adhere to equal opportunities codes of practice and respond to cultural and religious beliefs and practices of colleagues in a way that demonstrates that diversity is valued and that discrimination and prejudice will be challenged
5.5 Communicate any legal requirements and/or ramifications of team activities to team members
5.6 Allocate duties, rosters and responsibilities to team members having regard to the skills and knowledge required to properly undertake the assignment or task and according to organisation policy and procedures
5.7 Make comments and give constructive criticism to colleagues in a manner which identifies their good practice and reinforces their self confidence
5.8 Use opportunities to communicate informally with colleagues as far as possible within the time constraints of the work environment to develop shared attitudes and to extend relationships
5.9 If colleagues experience discrimination, offer support that helps them assert their individual rights and sustain their confidence and self-esteem
 

Performance Criteria:

6.1 Undertake adequate meeting preparation to enable the supply of suitable information and effective contribution to discussion
6.2 Participate in meetings, planning and decision-making consistent with own role and the role of other members of the team
6.3 Ensure information given and views expressed to those outside the team are consistent with the decisions of the team
6.4 Manage any decisions made which conflict with own viewpoint in a manner which is likely to promote the aims of the team and organisation
 

Performance Criteria:

7.1 Respond to indications that colleagues are stressed or need support in a manner that encourages them to share their concerns and difficulties
7.2 Ensure any offers made in a work context to help colleagues alleviate stress or develop support are within own area of responsibility and competence
7.3 Share information to help colleagues identify sources of support or expertise and further training opportunities, if it can potentially enhance their competence and ability to cope
7.4 Respond to conflict with colleagues or between colleagues in a manner that does not disrupt the work of the organisation
7.5 Promptly refer to an appropriate person if conflict cannot readily be resolved
7.6 Respond to solutions proposed to reduce conflict in a way that demonstrates willingness to compromise and to amend practices in a flexible and positive manner in the interests of the effective working of the organisation
7.7 Where there is evidence of prejudice and/or discrimination on the part of a team member, challenge behaviour in a manner likely to bring about change
7.8 Offer support to colleagues in conflict with others consistent with organisation requirements and procedures, and in a manner that balances needs of the individual colleague with the maintenance of quality of the organisation