Course Title: Manage and monitor business or records systems

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: ACCT5355C

Course Title: Manage and monitor business or records systems

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C6135 - Advanced Diploma of Myotherapy

Course Contact: Joshua davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Sonny Shoduri

9925 4124


Vocational Education Holidays:

Cup Day: Monday 2nd & Tuesday 3rd November

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This course is delivered concurrently with the following courses:
CHCCOM403C Use targeted communication skills to build strong relationships
HLTHIR505D Provide leadership in promoting effective work practices in health


Course Description

This course describes the performance outcomes, skills and knowledge required to set the operational frameworks for the creation, capture and use of records and to monitor and review these frameworks and activities within a business or records system of a specific business domain.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBRKG502B Manage and monitor business or records systems


Determine requirements or modifications

Performance Criteria:

1.1. Identify and document core business, supporting activities, resources, business and social context, using observation and consultation
1.2. Determine security and access requirements for business or records system content from analysis of organisation's activities
1.3. Analyse organisational reporting and accountability requirements in the context of the business documentation
1.4. Identify organisational functions and activities for which records must be kept, from analysis of business and context documentation
1.5. Determine nature, detail, and format of records (content and metadata) for each organisational function from analysis of the business and its context



Develop an implementation plan

Performance Criteria:

3.1. Identify and document recordkeeping responsibilities of individual personnel or organisational units
3.2. Develop measurable performance indicators for recordkeeping activities
3.3. Develop procedures and guidelines for capturing and controlling records
3.4. Communicate an implementation plan to users of the system and other relevant organisational staff


Devise an appropriate recordkeeping system

Performance Criteria:

2.1. Determine metadata needed to manage records (store, locate and retrieve) in a business or records system
2.2. Select scale, and number of business or records systems appropriate to scale and nature of business operations
2.3. Select technological requirements of business or records systems appropriate to scale and nature of business operations
2.4. Select cost structure for business or records systems appropriate to scale, nature, and organisational cash flow requirements
2.5. Ensure maintenance, disposal and updating requirements of business or records system conform to scale, nature, and culture of the organisation
2.6. Select business or records system suited to the projected growth of the organisation


Identify and respond to problems and changes

Performance Criteria:

5.1. Identify any problems and changes that require a systemic response using the monitoring reports and external events
5.2. Make recommendations for revisions to systems, procedures, and strategic plans in response to identified variations, changes and problems
5.3. Devise amendments to systems and implementation or other plans where required
5.4. Prepare recommendations for system amendments, planning and implementation
5.5. Authorise or gain authorisation, for procedures for using the business or records systems, and for any subsequent alterations and amendments to the procedures


Monitor and review business or records system

Performance Criteria:

4.1. Monitor and notify staff in accordance with approved timeframes, frequency, and organisational policies and guidelines where applicable
4.2. Record details of variation from business or records system's rules, standards and procedures that exceed agreed limits
4.3. Provide required reports to appropriate authority relating to use and maintenance of records
4.4. Designate responsibilities to staff for record creation and capture activities in accordance with organisational policies

Learning Outcomes

Details of Learning Activities

Learning Activities:
1. Read indicated course notes for CHCCOM403A Use targeted communication skills to build relationships
2. Attend and participate in classes which are designed specifically to enable you to manage and monitor business or records systems
3. Complete all handouts that are distributed in class and add them to your Portfolio
4. Complete all learning activities located within the class notes.

Teaching Schedule

Topic 1: Communicate effectively with clients and staff
Topic 2: Contribute to the implementation of effective communication strategies
Topic 3: Use specific communication techniques to maintain constructive interaction
Topic 4:Facilitate Discussions
Topic 5: Identify communication strategies to build relationships with clients who are involuntary or present communication challenges





Learning Schedule


6th Jul

Contribute to effective communication strategies & Use specific communication techniques


13th Jul

Facilitate discussions & The organisation of work teams


20th Jul

Host Staff Meeting


27th Jul

Identify communication strategies to build relationships


3rd Aug

Model ethical work practices & Initiate professional development


10th Aug

Online Task and Quiz


17th Aug

Initiate quality activities


24th Aug

Hygiene and infection control


Mid Semester Break


7th Sep

Determine requirements of systems


14th Sep

Devise an appropriate record keeping system


21st Sep

Devise an appropriate record keeping system


28th Sep

Develop an implementation plan


5th Oct

Develop an implementation plan


12th Oct

Monitor and review systems


19th Oct

Identify and respond to problems and changes


26th Oct

Contracts, business/professional goals and networking

Learning Resources

Prescribed Texts

No prescribed text


Other Resources

1. Class notes CHCCOM403A
2. PowerPoint Summary
3. Additional learning materials available through the Learning Hub
4. RMIT Library (

Students should also make note of the Student Services and Study and Learning Centre that are available to all enrolled students (

Overview of Assessment

Assessment for this course forms part of the Advanced Diploma of Myotherapy.
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter ( summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (;ID=ln1kd66y87rc).

Assessment Tasks


Assessment Tasks

1. Successful Completion of Managing a Clinic Shift Checklist sign off:

Each student is required to successfully complete a clinic shift as the Clinic Manager. During this shift the student is to be responsible for the day-to-day operation of the shift and take accountability for events that happen throughout the shift.
Due 26th October 2015

2. Failing Business Case Study:

Students are required to analyse a Case Study of a failing business and make recommendations to turn the business around. This assignment is to be handed in in stages with the due dates as follows:
Code of Ethics: 20th July 2015
Client Feedback Survey: 10th August 2015
Staff Training Needs: 14th September 2015
Business / Record Systems: 12th October 2015
Communication Strategy: 19th October 2015

Complete Assignment: 19th October 2015

3. Online quiz:

Students will be required to complete an online quiz on the in the time usually allocated to class. It will be a quiz on class topics from the 6/7/15 – 24/8/15.
Due 25th August 2015

1. Class notes CHCCOM403A
2. PowerPoint Summary
3. Additional learning materials available through the Learning Hub
4. RMIT Library (


Assessment Matrix

Course Overview: Access Course Overview