Course Title: Promote and represent the service
Part B: Course Detail
Teaching Period: VE 2020
Class Number: 2566
Class Section: DHHS
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: MKTG7987C
Course Title: Promote and represent the service
Important Information:
This is a standalone course and is not assessed or clustered with any other course.
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C6147 - Advanced Diploma of Community Sector Management
Course Contact: Gwen Cawsey
Course Contact Phone: +61 3 9925 4581
Course Contact Email: gwen.cawsey@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Clare McGlone
Liz Warwick
Nominal Hours: 90
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to promote and represent the organisation to the community, including developing responses to negative publicity and perception.
The unit applies to work in all industry sectors, and to individuals who work with significant autonomy, most likely in management roles.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCPRP004 Promote and represent the service |
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Element: |
1. Promote the service to the community |
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Performance Criteria: |
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Element: |
2. Represent the service |
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Performance Criteria: |
2.1 Clearly and accurately communicate the philosophy, purpose, policies and procedures of the service within scope of own role 2.2 Promote the organisation consistently to external bodies that affect service operations, role and funding 2.3 Identify and use opportunities for promotion constructively 2.4 Respond to, and follow up questions and concerns about the service 2.5 Represent the service’s need for resources to appropriate forums and organisations 2.6 Represent the perspective and experience of the service to relevant forums and organisations |
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Element: |
3. Respond to negative publicity and perceptions |
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Performance Criteria: |
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Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Workshops where information is shared through talks and discussions, and exercises are conducted to apply learning. Time is spent during workshops for students to work on assessment tasks. It is an expectation that students also work on tasks outside of workshop time.
Teaching Schedule
Week 1 |
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Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
Assessments will include a combination of tasks including knowledge questions and case study analysis.
Assessment Tasks
Task 1: Knowledge questions
Task 2: Promoting serviceAssessment Matrix
Students will have access to a marking rubric for reference at the time assessment tasks are distributed.
Other Information
Please refer to the rmit student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview