Course Title: Negotiate to achieve goals and manage disputes

Part B: Course Detail

Teaching Period: Term1 2021

Course Code: GEDU6066C

Course Title: Negotiate to achieve goals and manage disputes

School: 650T Vocational Business Education

Campus: City Campus

Program: C6164 - Advanced Diploma of Conveyancing

Course Contact: Theresa Lyford

Course Contact Phone: +61 3 9925 5444

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Trish Barcatta 

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to establish and gain agreement to organisational goals, and identify, document and effectively manage disputes with stakeholders to achieve the best outcome.

It applies to individuals who use well-developed judgement skills and a range of negotiation techniques to manage others to reach agreement.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

FNSORG601 Negotiate to achieve goals and manage disputes


1. Establish needs of parties

Performance Criteria:

1.1 Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies

1.2 Identify and document potential issues and problems, and successful outcomes for organisation and client

1.3 Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties

1.4 Identify and evaluate risks and contingency strategies

1.5 Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations


2. Negotiate to achieve agreed outcome

Performance Criteria:

2.1 Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties

2.2 Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures

2.3 Obtain, confirm and correctly document agreement by all parties


3. Identify and document causes of disputes

Performance Criteria:

3.1 Identify and analyse issues or disputes promptly and establish position of relevant parties

3.2 Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties

3.3 Document disputes and issues promptly and accurately, and verify with all relevant parties


4. Implement and manage strategies to resolve disputes

Performance Criteria:

4.1 Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties

4.2 Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements

4.3 Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals

4.4 Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements

4.5 Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference

4.6 Contact relevant parties to identify any follow up action required to ensure client satisfaction

Learning Outcomes

Details of Learning Activities

This semester we will be learning remotely through Collaborate Ultra Sessions.

A range of learning activities are planned for this course including self-paced and discussion activities.

The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative activities will include group discussions, group problem-solving activities and opportunities to practice your skills in a simulated/real workplace environment. We expect you to participate and contribute in all scheduled learning activities.

This course will be delivered via our existing learning management system, Canvas.  This means that, for the foreseeable future, there will be no face-to-face classes in any of the units for which you are enrolled.

Classes in each of your units will still take place in their normal scheduled time-slots, but instead of being conducted in a face-to-face mode, your teachers will utilise the Collaborate Ultra platform to deliver ‘live’ online classes.  These classes delivered online will not only provide you with the required learning materials for those sessions, but they will also enable interactions with your teachers and fellow students via forums or discussion boards.

This course guide contains information that describes course aspects that don’t change and are locked in well ahead of the semester. Any information that differs due to changes of delivery is a consequence of COVID-19. Your course coordinator will advise you as to the correct details via Canvas.

Teaching Schedule

This course is comprised of two co-delivered and co-assessed competencies: 

BSBCNV505 Finalise Conveyancing Transaction
FNSORG601 Negotiate Goals and Manage Disputes

Induction Session

Prior to training commencement a program level induction session will be conducted that comprises the following:

  • Program overview and requirements
  • MyRMIT/Canvas
  • Overview of assessment requirements
  • Pre-Training Review including:
    • Recognition of Prior Learning and Credit Transfers
    • Assessment of current skills and knowledge
  • Competency/Grading Criteria
  • Plagiarism
  • Appeals
  • Extensions
  • Feedback
  • Privacy
  • Submission requirements
  • Resubmission policy
  • Where to get support
  • Student responsibilities 

The Teaching Schedule for this course is as follows.

Please note that this schedule is subject to change.

Course Schedule:  Instructions and Property Law, Semester 1, 2021




Week 1


Introduction to the Conveyancing program and orientation


Week 2


Interests in Land, Fixtures and Chattels


Week 3


  • Interests in Land, Fixtures and Chattels

  • Co-ownership

Week 4


Torrens System titles (and old law title derivation)  

Week 5


Title systems and Torrens title, Cases and legislation 


Week 6


Title systems and Torrens title, Cases and legislation 


Week 7


Adverse Possession 

Assessment 1 due

Week 8


Leases and Tenancies



Week 9 


  • Leases and Tenancies
  • Mortgages

Week 10




Week 11


Assessment 2 due in class 

Week 12


Easements and Covenants 


Week 13




Week 14


Assessment 3 due in class

Week 15




Week 16




Week 17


Grade Entry


Learning Resources

Prescribed Texts


Other Resources

Online learning materials can be accessed by going into the RMIT website's Online Learning Hub.

The online learning materials listed include:

  • Course outlines
  • Power point Presentations
  • Supporting Reading material
  • Industry relevant articles
  • Activities.

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence
Evidence of the ability to:

  • apply high level communication, interpersonal and negotiation skills to achieve rapport and empathy with others
  • manage relationships to achieve goals and results
  • use sound conflict resolution skills and contingency strategies
  • comply with relevant legislation, regulations and professional codes of practice.

Knowledge Evidence
To complete the unit requirements safely and effectively, you must:

  • explain dispute resolution and conflict theory and strategies
  • describe negotiating processes and strategies
  • explain the organisational policy and procedures that relate to negotiation and dispute management
  • explain the application of risk assessment and evaluation strategies to dispute management
  • explain the application of contract law to dispute management
  • outline current legislative, regulatory and industry practices, procedures and services that relate to negotiation and dispute management
  • outline relevant business principles and practices
  • describe relevant consumer protection requirements.

 Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the organisational skills field of work and include access to:

  • common office equipment, technology, software and consumables
  • organisational policy and procedures documentation.           

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

Assessment Tasks

In order to achieve competency in this unit, you must satisfactorily complete the criteria for each of the three assessments in this course.


Assessment Task 1: Assignment 

Due: 11:59PM Sunday of Week 7


This assessment will allow you to demonstrate your knowledge required to conduct and administration of straightforward property law matters.


Assessment Task 2: Practical Assignment

Due: In-class during Week 11

This practical assessment will allow you to demonstrate your ability to take instructions from a potential client in order to initiate a real estate, business or personal conveyancing transaction.


Assessment Task 3: Practical Assignment

Due: In-class during Week 15

This assessment task allows you to demonstrate your knowledge on:
  • Conducting and administrating straightforward property law matters
  • Taking instructions from a potential client in order to initiate a real estate, business or personal conveyancing transaction

Assessment Matrix

The assessment matrix that maps all the assessments is available on CANVAS.

Other Information

Submission Requirements

  • Ensure that you submit assessments on or before the due date.
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
  • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.


Resubmissions (VET Programs)

If you are found to be unsuccessful (Not satisfactory/Unsatisfactory) in a Course Assessment Task you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.


Penalties for Late Submission 

Late submissions of assignments without special consideration or extension will automatically be considered a re-submission (see above).


Extensions, Special Consideration and Adjustment to Assessments


Extensions are available for unforeseen circumstances of a short-term nature.

An application form must be submitted to the school at least one working day before the due date of the assessment.

Extensions can be approved for a maximum of one week (seven calendar days) past the due date for an assessment. (Where students need an extension exceeding one week they must instead apply for special consideration.)


Special consideration:

Special consideration is available for unexpected circumstances outside students’ control. These include but are not limited to: unexpected short-term ill health, and unavoidable family, work, cultural or religious commitments.

An application for special consideration is made in advance of an assessment wherever possible but will normally be accepted within five working days after the assessment date

For more information, see the Special Consideration page of the RMIT website.


Adjustments to Assessment:

RMIT provides several adjustments to assessment for students experiencing ongoing or long-term circumstances. Find the right one for your circumstances here.


Changes to the Assessment Scheme

Where a change to assessment approved by the Dean/head of school changes an assessment due date, students will be given at least five working days’ notice of the new due date.



You can expect to receive marks and feedback on in-course assessment work in time to improve your performance in related assessment tasks later in the course.


Academic Integrity and Misconduct

Students demonstrate academic integrity in their assessment practices by:

  • engaging with assessment activities in an honest way;
  • providing accountability for the authorship and originality of work submitted;
  • acknowledging the work of others and the re-use of original work.

Academic misconduct is addressed in accordance with the Student conduct policy

Assessment involving research with human participants, their information or their tissue, or animal subjects is carried out in accordance with the Staff ethics and integrity policy.

For further information see the Academic Integrity website.


Review and Appeal

A student may request a review of an assessment result or appeal a final course grade in accordance with the Conduct of assessment and appeals section of the Assessment Processes.


Grade Criteria

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

The following grades are available for this course.

Vocational education grades:

CA - Competency Achieved

NYC - Not Yet Competent

DNS - Did Not Submit for assessment

Course Overview: Access Course Overview