Service and Support Centre

RMIT University provides staff and students with assistance for all information technology queries.

Logging and tracking IT Service Desk requests

IT Service Desk requests can now be logged using myTechSupport.rmit.edu.au and the progress tracked through the IT Customer Portal.

Service and Support Centre contact details

ICT service status

Telephone:

+61 3 992 58888

Webform:

myTechSupport.rmit.edu.au

Service and Support Centre

Phone support

8.00 am to 8.00 pm (AEDT) Monday to Friday

Switchboard

8:30 am to 5:30 pm (AEDT) Monday to Friday

AV loans

9.00 am to 5.00 pm (AEDT) Monday to Friday

Walk up support - from 2 February 2015:

  • Swanston Academic Building (SAB):
    • Monday to Friday - 8.00 am to 8.00 pm
    • Saturday - 8.30 am to 4.30 pm (from 21 February 2015)
  • Bundoora Library - Monday to Friday - 9.00 am to 5.00 pm
  • Brunswick Library - Monday to Friday - 9.00 am to 5.00 pm
  • Swanston Library - Monday to Friday - 9.00 am to 5.00 pm
  • Swanston Lab (8.3) - Monday to Friday - 9.00 am to 5.00 pm

Additional Information