Service and Support Centre

RMIT University provides staff and students with assistance for all information technology queries.

How to contact us

Phone

+61 3 992 58888

For critical issues and advice

Webform

myTechSupport.rmit.edu.au

For non-urgent requests and queries

Walk-up support

See locations below

For face-to-face help on campus

Community help 24/7

myTechCommunity

community.its.rmit.edu.au

For self-help guidance and discussion

Hours of operation

Phone support – from 2 February to 14 November 2015

Monday to Friday – 8:00 am to 8:00 pm

Saturday – 8:30 am to 4:30 pm

Switchboard

Monday to Friday - 8:30 am to 5:30 pm

AV loans

Monday to Friday – 9:00 am to 5:00 pm

Walk-up support locations

From 2 February to 14 November 2015:

  • Swanston Academic Building (SAB) - Monday to Friday 8.00 am to 8.00 pm
  • Swanston Academic Building (SAB) – Saturday 8.30 am to 4.30 pm
  • Bundoora Library - Monday to Friday - 9.00 am to 5.00 pm
  • Brunswick Library - Monday to Friday - 9.00 am to 5.00 pm
  • Swanston Library - Monday to Friday - 9.00 am to 5.00 pm
  • Building 28, Level 3 Lab – Monday to Friday – 9.00 am to 5.00 pm

Tracking requests

Service and Support Centre requests can now be logged using myTechSupport.rmit.edu.au and the progress tracked through the IT Customer Portal.

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