IT service status

All applications and services are running well. There are currently no major incidents or interruptions to service.

This site contains information pertaining to all IT-related scheduled and unscheduled interruptions to services. Please visit the web pages below for information about the status of applications and services.

If you have any queries regarding service interruptions, please contact the Service and Support Centre.

Unscheduled service interruptions

No.

Service affected

Outage window from

Outage window to

INC0064270

Internet access

5:37pm Tuesday 11 April 2017

5:54pm Tuesday 11 April 2017

INC0057412

Blackboard performance issues

10:45am Tuesday 7 March 2017

12:40pm Tuesday 7 March 2017

Various

Intermittent wireless network access

Monday 6 February 2017

Sunday 2 April 2017

MI38271

Network issues

3:15 pm, Monday 21 November 2016

3:30 pm, Monday 21 November 2016

MI36669

Authentication issues

3:55 pm, Friday 11 November 2016

5:30 pm, Friday 11 November 2016

Note: For a history of unscheduled events, view:

2016 unscheduled events Google doc

2012 – 2015 unscheduled events Google doc.

Scheduled service interruptions - as required

These are services which are scheduled to be unavailable or interrupted in the coming weeks to facilitate improvements and upgrades.

No.

Title

Start date/time

End date/time

Impact

2017/CHG0034964

Wired and wireless network interruption on Bundoora campuses

10:00 pm, Monday 5 June 2017

6:00 am, Thursday 15 June 2017

There will be an interruption to the wired and wireless networks between this period.

2017/CHG0034852

Interruption to SAMS, myRMIT and other systems

8:00 am, Saturday 27 May 2017

3:00 pm, Saturday 27 May 2017

During this time, a number of systems will be unavailable for staff and students.

2017/CHG0033035

ESS and ECC (SAP) interruption

5:00 pm, Friday 26 May 2017

10:00 pm, Sunday 28 May 2017

ESS and ECC (SAP) will be unavailable to staff during this time.

2017/CHG0034703

Migration of ITS databases affecting productivity tools

5:30 pm, Tuesday 16 May 2017

8:00 pm, Tuesday 16 May 2017

Jira, Stash and Bamboo productivity tools will be unavailable to ITS staff during this time.

2017/CHG0035087

Maintenance to wireless system

9:00 pm, Sunday 14 May 2017

9:30 pm, Sunday 14 May 2017

There will be an interruption to the wireless network for 15 - 30 minutes during this period on all Australian campuses.

2017/CHG0034621

ESS and ECC (SAP) interruption

8:00 am, Saturday 13 May 2017

3:00 pm, Saturday 13 May 2017

ESS and ECC (SAP) will be unavailable to staff during this time.

2017/CHG0034365

Equella service interruption

7:00 pm, Thursday 10 May 2017

9:00 pm, Thursday 10 May 2017

Equella will be unavailable during this time.

2017/CHG0033322

Wired and wireless network interruption

8:00 pm, Saturday 22 April 2017

11:59 pm, Saturday 22 April 2017

There will be a brief outage to the wired and wireless networks in Buildings 9, 11, 12, 13, 14 & 101 during this time.

2017/CHG0034689

Disruption to Staff Central (workplan system) during maintenance

12:00 am, Saturday 15 April 2017

10:00 am, Saturday 15 April 2017

Staff may be unable to access the workplan system during this time.

2017/CHG0034588

Echo maintenance

11:00 pm, Friday 14 April 2017

1:00 am, Saturday 15 April 2017

Users will not be able to upload or retrieve Echo recordings during this time.

2017/CHG0034717

Blackboard maintenance

2:00 am, Friday 14 April 2017

6:00 am, Friday 14 April 2017

Blackboard will be unavailable during this time.

2017/CHG0034426

Eduroam update

8:00 pm,
Thursday 6 April 2017

11:00 pm,
Thursday 6 April 2017

Devices already connected to Eduroam need to accept a new security certificate and re-authenticate.

2017/CHG0033092

Telephone system update

7:00 am, Saturday 1 April 2017

6:00 pm, Saturday 1 April 2017

There will be no impact to phone services during this time.

2017/CHG0034403

Blackboard system maintenance

2:00 am, Sunday 26 March 2017

6:00 am, Sunday 26 March 2017

Blackboard will be unavailable to staff and students during this period.

2017/CHG0034272

Interruption to Staff Central (workplan system)

12:00 am, Saturday 18 March 2017

10:00 am, Saturday 18 March 2017

The workplan system will be unavailable to staff during this time.

2017/CHG0034278

Blackboard system maintenance

2:00 am, Friday 17 March 2017

6:00 am, Friday 17 March 2017

Blackboard will be unavailable to staff and students during this period.

2017/CHG0033553

Interruption to Staff Central (workplan system)

12:01 am, Saturday 11 March 2017

5:00 pm, Sunday 12 March 2017

The workplan system will be unavailable to staff during this time.

2017/CHG0033822

Wired and wireless network outage - Bldg 101, Level 10

7:00 am, Sunday 5 March 2017

11:00 am, Sunday 5 March 2017

The wired and wireless network will be unavailable in this location during this time.

2017/CHG0033924

Maintenance to wireless network on City campus

9:00 pm, Wednesday 22 February 2017

9:30 pm, Wednesday 22 February 2017

An interruption to the wireless network on Bundoora, Brunswick and City campuses is expected during this time.

2017/CHG0033014

Wired and wireless network interruption at Bundoora campus

10:00 pm, Monday 20 February 2017

6:00 am, Friday 3 March 2017

Wired and wireless network disruption at particular buildings on the Bundoora campus.

2017/CHG0033441

Interruption to home and share drives

10:00 pm, Sunday 19 February 2017

11:59 pm, Sunday 19 February 2017

Home and share drives will be unavailable during this time.

2017/CHG0033416

Interruption to RMIT Planning Tool (RPT)

7:30 am, Sunday 19 February 2017

5:00 pm, Monday 20 February 2017

The RMIT Planning Tool will be unavailable while enhancements are made to the system.

2017/CHG0033821

Power outage in Buildings 12 and 14

5:00 pm, Saturday 18 February 2017

5:00 am, Sunday 19 February 2017

During this time, there will be no wired and wireless network access in these buildings.

2017/CHG0033321

Interruption to ESS

6:00 am, Saturday 4 February 2017

11:00 am, Saturday 4 February 2017

ESS will be unavailable to staff while an update to the system takes place.

2017/CHG033021

myDesktop maintenance

6:00 pm, Thursday 2 February 2017

9:00 pm, Thursday 2 February 2017

There is no interruption to service expected during this time.

Note: For a history of scheduled service events, view:

2016 scheduled events Google doc

2015 scheduled events Google doc

2012 – 2014 scheduled Events Google doc

Scheduled service interruptions – routine

Some applications and services require routine maintenance.

Application or service

Reason

When

Blackboard

Regular maintenance window

2:00 am to 6:00 am Fridays, and

2:00 am to 6:00 am Sundays

Blackboard Collaborate

Regular maintenance window

2:00 am to 6:00 am Fridays, and

10:00 pm Saturdays to 6:00 am Sundays

Learning Hub

Regular maintenance window

7:00 am to 8:00 am Thursdays

ITS Infrastructure Services

Regular maintenance window

Sundays following pay days

Echo 360

Regular maintenance window

Wednesday and Friday nights 11:00 pm to 3:00 am

Thursdays 7:00 am to 11:00 am

Employee Self Service (ESS)

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

SAP Business Warehouse (BW)

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

SAP print servers

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

Turnitin

Regular maintenance window

12:01 am to 4:00 am first and third Sundays each month

Web publishing system

Regular maintenance window

8:00 am to 10:00 am, last Friday each month

Ongoing maintenance is critical when it comes to keeping applications safe, secure and operating as they should be. For ITS, the goal is to achieve this with the least possible disruption to the University’s global operations.

The maintenance of major applications (Windows based initially) takes place at regular times and frequencies.

Application or service

Reason

When

Microsoft security updates

View details and affected apps/services

Regular maintenance window

Monday 12 to Friday 23 June 2017

Microsoft workstation updates
View details

Regular maintenance window

Approximately monthly

Staff workstations: Saturday 27 May 2017

Lab workstations:

Sunday 28 May 2017

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