Ask the Library

Chat with Library staff, email or call if you need help with using the Library.


Ask a library question by email or phone:

Melbourne students (via RMIT Connect)

If your question is not urgent, or if you feel it is too complex to use a chat, send it using RMIT Connect.

  1. Log in to RMIT Connect
  2. Go to Services, then select Library
  3. Submit your question

Or call us on (03) 9925 2020.

RMIT staff and researchers

For urgent questions, please use the chat service or contact your Liaison Librarian.

Otherwise, email or call us on (03) 9925 2020.

Vietnam students and offshore students

Please email your questions to

CAVAL and ULANZ students, and the public

Please email your questions to or call us on (03) 9925 2020.

When can I expect an answer?

Help is available on Melbourne time.

Semester hours:

  • Monday to Thursday: 9am-8.30pm
  • Friday: 9am-7.30pm
  • Weekends and public holidays: 10am-4.30pm

If you email your question when we are closed, we will respond on the next business day.

Disclaimer: We reserve the right not to answer questions that are inappropriate or beyond the scope of the service.

Privacy: Your comments about the service may be used for marketing and promotional purposes, but will be stripped of any identifying information.