RMIT University

Hub

Get help from the Hub – RMIT’s student contact centre.

Hub staff can assist you with:

Call during business hours on +61 3 9925 8980 (Australian landline number).

Simple query?

Browse the FAQs in Ask RMIT. With our self-service options you may not need to contact the Hub.

Browse the range of Hub services

Getting started

Face-to-face

By phone

Collect, replace or update your student card

X

Collect your student diary (Brunswick Hub only)

X

Receive assistance to enrol

X

X

Enrolment Online walk through support

X

Have your password re-set

X

X

Victorian public transport concession card applications – new students must obtain the form via the Hub.

Note: From 2015, eligible continuing students can download the form via the myDetails tab in myRMIT.

X (new students only)

Vocational education students can submit applications (and supporting documents) for a fee concession

X

Money matters

Face-to-face

By phone

Help with current students money matters

Pay tuition fees at the Hub

(You can also pay online)

X

X

X

-

Apply for a refund

X

Purchase an official copy of your academic transcript and/or Statement of academic completion (SAC)

X

X

Find out about scholarships available, student loans, Commonwealth Assistance Notices (CANs) and HECS-HELP, FEE-HELP and VET FEE-HELP

X

X

Purchase annual parking permits for Bundoora and Brunswick campuses only

X

Services and support

Face-to-face

By phone

Find out about RMIT student services and get a referral for careers advice, interview skills, resume writing, and more

X

X

Ask about academic statements, exams, special consideration, results, and graduation

X

X

Submit forms

X

Check if lost property has been handed in

X

X

Receive support — e.g. international students can request a currently enrolled letter, or have the relevant section of a work permit application approved

X

Need a transcript?

Order yours now

Student forms

Download them here

Applying for a fee concession?

Apply before your first class