Course Title: Maintain high standard of client service

Part A: Course Overview

Program: C4215 Certificate IV in Allied Health Assistance

Course Title: Maintain high standard of client service

Portfolio: SEH Portfolio Office

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
EMPL5591C	City Campus	TAFE	155T Vocational Health and Sciences	Face-to-Face or Internet or Workplace	Term1 2011

Course Contact: Veemita Kaul

Course Contact Phone: +61 3 9925 4662

Course Contact Email: veemita.kaul@rmit.edu.au

Course Description

This course describes skills and knowledge for health care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites and co-requisites for this course.

National Competency Codes and Titles

National Element Code & Title:	HLTCSD201B Maintain high standard of client service
Elements:	Act in a respectful manner at all times. Communicate appropriately with clients Establish and maintain appropriate relationship with clients Evaluate own work to maintain a high standard of client service

Learning Outcomes

Overview of Assessment

The assessment will be in the form of completing different activities in a work book.

There will be observation in the clinical placement with questioning to address appropriate application of knowledge.