Course Title: Work with diverse people
Part B: Course Detail
Teaching Period: Term1 2025
Course Code: GEDU6077C
Course Title: Work with diverse people
Important Information:
This course is delivered and assessed in a cluster with;
• CHLEG001 Work Legally and Ethically • CHCCOM005 Communicate and work in health or community services
School: 535T Social Care and Health
Campus: City Campus
Program: C3416 - Certificate III in Individual Support (Ageing and Disability)
Course Contact: Manu Atwal
Course Contact Phone: +61399257932
Course Contact Email: manpreet.atwal@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCDIV001 Work with diverse people |
Element: |
1. Reflect on own perspectives |
Performance Criteria: |
1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness |
Element: |
2. Appreciate diversity and inclusiveness, and their benefits |
Performance Criteria: |
2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all |
Element: |
3. Communicate with people from diverse backgrounds and situations |
Performance Criteria: |
3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs |
Element: |
4. Promote understanding across diverse groups |
Performance Criteria: |
4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required |
Learning Outcomes
On successful completion of this course you will have the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
Details of Learning Activities
This course will have face to face on campus sessions as well as Online-
In-class activities:
- Teacher directed classroom learning activities
- teacher directed group activities/projects
- group discussion
- class activities to review discussions/lectures
- role play
Out-of-class activities:
- independent assessment -based work,
- Reading and research
- independent study
Teaching Schedule
| Week 4 |
Diversity in Australia Your perspectives of diversity |
Module page: Aged Care for Indigenous Elders. Video to watch and comments to be made. |
| Week 4 |
The benefits of diversity Communicating effectively |
Module page: Creating a safe environment. Activity: Drag the words into the correct boxes. |
| Week 4 |
Listening effectively Collaborating with others |
Module page: Industry Terms. Complete the activity drag the words to correct boxes. |
| Week 5 | Promoting diversity | Module page: Addressing difficulties. Class discussion and brainstorm with Tamieka. |
| Week 5 |
Legal requirements Ethical requirements |
Assessment task 3 |
| Week 5 | Continuous Improvement | Learning activity: Reflection on feedback in discussion board. |
| Week 6 | Assessment task 1: Knowledge Questions |
|
| Week 7 | Assessment task 2: Knowledge questions |
|
| Week 16 | Assessment task 4 |
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
This unit of competency is delivered and assessed with the following units of competency:
• CHCCOM005 Communicate and work in health or community services
• CCLEG001 Work legally and ethically
Students are given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.
Assessment Tasks
Assessment task 1 - Part A Knowledge Quiz
Assessment task 1 - Part B Knowledge Quiz
Assessment task 2 - Part A - Knowledge Quiz
Assessment task 2 - Part B - Knowledge Quiz
Assessment task 3 - Practical task simulation
Assessment task 4- Practical task simulation
Assessment Matrix
This refers to the assessment mapping against each unit of competency addressed by this course. Explain what the assessment matrix is and where a student can find it if they need it. Eg. The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required.
Other Information
Attendance: Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully. If you miss an assessment or assessable practical class you need to provide a medical certificate (or other evidence) to the course coordinator/teacher. Students enrolled in this program are required to attend at least 80% of their scheduled classes to ensure successful completion. The program includes two on-campus classes and one online class each week, providing a balanced blend of in-person and virtual learning experiences.
If you miss a practical class that is a prac report write-up you need to arrange an alternative report with your teacher. Information about your studies: You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc. https://www.rmit.edu.au/students Extensions of time for submission of assessable work: If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension on Canvas through the assessment extension tool of up to seven (7) calendar.
Where an extension of greater than seven days is needed, you must apply for special consideration. Special consideration: If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator. Academic Integrity and Plagiarism: RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity Credit Transfer and Recognition of Prior Learning:
Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification). Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences. Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course. https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit
Course Overview: Access Course Overview