Course Title: Apply communication strategies in the workplace

Part B: Course Detail

Teaching Period: Term1 2025

Course Code: EMPL5991C

Course Title: Apply communication strategies in the workplace

School: 525T Business & Enterprise

Campus: City Campus

Program: C4413 - Certificate IV in Marketing and Communication

Course Contact: Nick Reynolds

Course Contact Phone: +61 3 9925 0791

Course Contact Email: nick.reynolds@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Anna Osherov

anna.osherov@rmit.edu.au

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	BSBXCM401 Apply communication strategies in the workplace
Element:	1. Prepare for communication
Performance Criteria:	1.1 Identify work activities requiring communication 1.2 Establish communication requirements for identified work activities 1.3 Identify communication roles for self and others to complete activity 1.4 Seek assistance or clarification regarding communication objectives as required 1.5 Select appropriate method of communicating information internally and externally based on organisational requirements
Element:	2. Use communication strategies to provide work instruction
Performance Criteria:	2.1 Use appropriate presentation methods to communicate information or instruction based on the requirements of audience 2.2 Use appropriate method of communication to communicate information or instruction based on the requirements of audience 2.3 Negotiate expected work requirements with others and clarify that instructions have been understood
Element:	3. Facilitate workplace communication
Performance Criteria:	3.1 Use interpersonal skills to build relationships with team members and clients and facilitate respectful interaction 3.2 Facilitate respectful communication amongst others, considering the needs of those from diverse backgrounds 3.3 Use problem solving and decision making skills to resolve any communication challenges 3.4 Obtain confirmation on outcomes of communication challenges to ensure issues have been resolved
Element:	4. Monitor and support team communication
Performance Criteria:	4.1 Ensure all communication is consistent with legislative and organisational requirements 4.2 Provide performance feedback and additional support to others when required 4.3 Seek feedback and assistance from others to improve own communication techniques 4.4 Collate and report any important information and unresolved issues to relevant superiors

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

Details of Learning Activities

In this course, you will learn the skills and knowledge required to communicate effectively. It applies to managers in a wide range of organisations and sectors who have responsibility for ensuring that work team communicate effectively in the team and organisation.

Teaching Schedule

Course Schedule:                                                           Semester 1: 2025
Week	Week beginning	Topic / Activities (Including any pre-reading, research and resources required)	Assessment
Week 1	10th February	Introduction to the course and assessment tasks	AT1
Week 2	17th February	Legislative requirements relevant to workplace communication	AT1
Week 3	24th February	Organisational requirements relevant to workplace communication	AT1
Week 4	3rd March	Communication methods and challenges	AT1
Week 5	10th March	Research and analyse communications information (a)	AT1
Week 6	17th March	Research and analyse communications information (a)
Week 7	24th March	Assessment 1 - In class Quiz	In-Class Assessment 1
Week 8	31st March	Develop communications deliverables	AT2 - Q7-8
Week 9	7th April	Finalise communication deliverable	AT2 - Q9-11
Week 10	14th April	Apply Communications strategies to the workplace
Mid-Semester Break - 18 to 25 April
Week 11	28th April	Facilitate workplace communication	AT3 - Q5
Week 12	5th May	Monitor and support team communication	AT3 - Q7-13 AT2 DUE
Week 13	12th May	AT3 Workshop - Revision
Week 14	19th May	AT3 - Team Meeting
Week 15	26th May	AT3 - WIP Meeting	AT3 DUE
Week 16	2nd June	Re-submissions and resit
Week 17	9th June	Re-submissions and resit
Week 18	16th June	Re-submissions and resit

 

Learning Resources

Prescribed Texts

References

Other Resources

All learning materials are available on Canvas

Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

• direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
• review of final printed documents
• demonstration of techniques
• observation of presentations
• oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including evidence of the ability to:

• identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
• select appropriate communication method for relevant audience and according to organisational requirements
• articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
• present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
• demonstrate problem solving techniques to negotiate and resolve communication challenges
• evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

• legislative requirements relevant to workplace communication
• organisational requirements relevant to workplace communication (including digital form):

• policies and protocols
• codes of conduct
• organisational reputation and culture

• techniques to resolve communication challenges
• methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback
• key principles of cross-cultural communication and communication with individuals with special needs or disabilities
• presentation methods to present and convey workplace information or instructions:

• formal presentation using visual aids and prompts
• informal team meeting or instructional briefing
• written work instruction for a process or procedure

• communication methods suited to audience and workplace requirement:

• verbal means: telephones, mobiles, video conference
• written means: emails, SMS, social media

• communication challenges relevant to performance evidence:

• conflicts with clients or team members
• potential risks or safety hazards
• unethical or inappropriate communication
• use of visual prompts and presentations
• communication that falls outside of workplace policy

• key relevant features of:

• different communication styles
• different communication methods
• cross cultural communication techniques.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

Assessment 1
Summary and purpose of assessment
This purpose of this assessment is to assess your knowledge about the communications industry and workplace communication strategies through a series of questions that require short-answer responses.

Assessment 2
Summary and Purpose of Assessment
The purpose of this assessment is to assess your skills and knowledge about the marketing communications industry and communications technology used in this industry.

Assessment 3
Summary and Purpose of Assessment
The purpose of this assessment tasks is to assess your skills and knowledge in identifying workplace tasks,
delegating and managing work, and communicating effectively in the workplace. This assessment task will
also assess your problem-solving skills in analysing communication issues or barriers, considering options,
and developing responses and opportunities for improvement.

Assessment Matrix

Available on Canvas

Other Information

None

Course Overview: Access Course Overview