Course Title: Facilitate the interests and rights of clients

Part B: Course Detail

Teaching Period: Term2 2024

Course Code: LAW5734C

Course Title: Facilitate the interests and rights of clients

Important Information:

Please note that this course has compulsory in-person attendance requirements for some teaching and assesment activities.  

School: 535T Social Care and Health

Campus: City Campus

Program: C4425 - Certificate IV in Mental Health Peer Work

Course Contact: Jennifer Furby

Course Contact Phone: 9925 8310

Course Contact Email: jennifer.furby@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None 

Course Description

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.   This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.

This unit is delivered and assessed in a cluster with CHCMHS008: Promote and Facilitate Self Advocacy

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCADV001 Facilitate the interests and rights of clients
Element:	1. Facilitate the realisation of client interests, rights and needs
Performance Criteria:	1.1 Discuss the rights and responsibilities of all parties with client 1.2 Provide client with researched, relevant and timely information on their rights and responsibilities 1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities 1.4 Identify when rights are infringed or not being met 1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option
Element:	2. Advocate in accordance with client preferences and requests to optimise client outcomes
Performance Criteria:	2.1 Undertake an assessment to identify client’s ability to advocate for self 2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client 2.3 Identify potential barriers as well as resources 2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client 2.5 Ensure information is kept in confidence unless authorisation is given to release it
Element:	3. Provide ongoing support to clients
Performance Criteria:	3.1 Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others 3.2 Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations 3.3 Identify situations of risk or potential risk and refer appropriately 3.4 Apply work practices to minimise potential for harm to clients, self and others 3.5 Conduct all activities in accordance with legal, organisation and duty of care requirements
Element:	4. Support clients making a complaint
Performance Criteria:	4.1 Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities 4.2 Assist client in lodging a complaint 4.3 Monitor process and provide ongoing support and information to client
Element:	5. Review progress
Performance Criteria:	5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary 5.2 Ensure follow up and links to other services as required and in accordance with client preferences 5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate

Learning Outcomes

On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks.

Teaching Schedule

Cluster: Facilitate and promote clients rightsSemester 2, 2024WeekTopicAssessment / Learning activities

Week 1	Introduction to the unit Overview of delivery schedule Assessments and due dates Human Rights and Advocacy Foundations History of Human Rights Human Needs vs. Interests Stigma, discrimination and prejudice Advocacy and the Advocate Social Justice Principles Advocacy Principles	Each week you are encouraged to complete weekly quizzes, which are auto-marked and do not count towards your final grade. These quizzes help reflect on the day's topics and your understanding of them.   Week 1 Quiz (auto-marked)
Week 2	Legislation and frameworks Legal and ethical considerations Legislation and our role Rights and responsibilities Practice standards, frameworks and guidelines Assessment Task 4 Self Advocacy Presentation Overview Grouping, dates and times Start preperation	Week 2 Quiz (auto-marked)
Week 3	Self-Advocacy Self-advocacy Barriers and strategies to address them Recovery, person-centred, empowerment and self-determination Homework task: History of self-advocacy Group work: Assessment Task 4 Self-Advocacy Presentation	Week 3 Quiz (auto-marked)
Week 4	Working with clients Advocacy approaches (negotiation, mediation and conciliation) Working with consumers and skills Consumer rights and the contracting phase Group work: Assessment Task 4 Self-Advocacy Presentation	Week 4 Quiz (auto-marked) Assessment Task 4 Self- Advocacy Presentation due
Week 5	Working with clients Stages of the conversation Assessing consumer’s ability to self-advocate Referrals	Week 5 Quiz (auto-marked)
Week 6	Assessment Week AT4 Self-Advocacy Presentation completed in class. Introduction and practice for Assessment Task 2 Hamira & John Roleplays Overview Partners, dates and times Practice roleplays	Week 6 Quiz (auto-marked)
Weeks 7	. Ongoing support and feedback The need for a complaint Making a complaint Ongoing support Seeking feedback Introduction and practice for Assessment Task 2 Hamira & John Roleplays Overview Partners, dates and times Practice roleplays	Assessment Task 2 Hamira & John Roleplays completed in class
Mid Semester Break
Week 8	Assessment Week  AT2 Hamira and Peter roleplays completed in class	Assessment Task 2 Hamira & John Roleplays completed in class
Week 9	Assessment Week AT2 Hamira and Peter roleplays completed in class.	Assessment Task 2 Hamira & John Roleplays completed in class
Week 10	Assessment Week AT2 Hamira and Peter roleplays completed in class.	Assessment Task 2 Hamira & John Roleplays completed in class
Weeks 11	Advocating on behalf of a client Client's needs and desired outcomes Representing client's interests Introduction to Assessment Task 3 Karla Roleplay  Overview Partners, dates and times Practice roleplays Work on documentation for Karla	Assessment Task 2 Hamira & John documents due
Week 12	Assessment Week AT3 Karla Roleplay roleplays completed in class.	Assessment Task 3 Karla Roleplay completed in class
Week 13	Assessment Week AT3 Karla Roleplay roleplays completed in class.	Assessment Task 3 Karla Roleplay completed in class Assessment 4; Knowledge Questions Due
Week 14	Assessment Week AT3 Karla Roleplay roleplays completed in class.	Assessment Task 3 Karla Roleplay completed in class
Week 15	Review, reflection and Evaluation	Assessment Task 3 Karla Roleplay documentation due

Learning Resources

Prescribed Texts

References

Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops

 

Overview of Assessment

This unit is part of an integrated program. You must demonstrate critical aspects for assessment and evidence required to demonstrate competency in this unit. 

Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by: 
• Oral or written questioning 
• Oral presentations 
• Assignments and projects 
• Direct observation of work practice 

Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation. 

Regular attendance is necessary.

If you have a long-term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the Program Co-ordinator or the Equitable Learning Services team if you would like to find out more.  

Full assessment briefs will be provided and can be found on Canvas.  

 

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

Assessment Tasks

There are 4 assessment task for this unit which are:

Assessment 1: Knowledge Questions - short answer question to demonstrate knowledge and learning

Assessment 2: Role Play where you will practice skills and demonstrate working with a client making a complaint in a simulated workplace

Assessment 3: Role Play where you will practice skills and demonstrate working and advocating for a client

Assessment 4: Working in small groups to create a resource that promotes self-advocacy 

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview