Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term2 2025

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 535T Social Care and Health

Campus: City Campus

Program: C4428 - Certificate IV in Allied Health Assistance

Course Contact: Richa Verma

Course Contact Phone: +61 3 9925 4445

Course Contact Email: richa.verma@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Veemita Kaul

Email- veemita.kaul@rmit.edu.au

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes



Details of Learning Activities

This unit is designed to be delivered via Face to face learning and it is advisable to attend all teaching and learning sessions.

You can complete most of the assessment tasks in your own time, however you may have the opportunity to complete some of your work in class.

The resources, learning activities and assessment tasks are designed to be self-paced but need to be submitted as per the time line provided, which allows you to travel through the resources and activities at your own pace. It is advisable however, for students to complete learning activities relating to assessment tasks ahead of the respective due dates.

Please read announcements regularly for details.


Teaching Schedule

Please check the class dates through timetable system as each group will have different class dates and times.

Topics to be covered in class room teaching and learning-

  • Diversity in Australia
  • Aboriginal and Torres Strait Islander Diversity
  • Communication skills
  • Legal and Ethical Considerations
  • Communication and Cultural Barriers
  • Self-Reflection and Cultural Awareness

Diversity – CHCDIV001

Session 1 –

Topic: Introduction to diversity- types of diversity, Diversity in Australia

Session 2-

Topic: Cultural diversity and safety- Influences, in health are, cultural sensitivity, Cultural safety and competence, Biases

Session 3 –

Topic: Effective communication- Rights, types, purpose of communication, active listening, techniques used. Verbal and non verbal communication. Assessment task 1 to be discussed and get started

Session 4-

Topic: Human rights and diversity- Rights and obligations, Australia's stand on human rights, Self and social awareness. Continue assessment task 1 and start assessment task 2

Session 5-

Topic: Legal and ethical considerations- Compliance, confidentiality, record keeping, Informed consent and breaches. Complete AT-1 and continue with AT-2

Session 6-

Topic: Aboriginal and Torres straight islander people- Language groups, regional terms, working criteria, identifying controversy, recognising traditional rights, culture and language, social history, disease and mortality

Assessment AT2- New client interaction 1

Assessment AT2- New client interaction 2

Session 7-

Topic: Social and emotional wellbeing and marginalized group - Discussion and participation in the discussion about the details in session 6.

Assessment AT2- New client interaction 3

Session 8-

Conclusion- key terms and benefits of diversity


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment methods may include any of the following:

  • role plays
  • case studies
  • group work
  • presentations
  • practical assessments
  • knowledge quizzes


Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace. To be assessed as "Competent" in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task. Every task must be completed satisfactorily for competence to be achieved. Resubmissions are at the discretion of the teacher and/or coordinator. You should refer to the assessment brief which is available through Canvas for full assessment criteria and due dates.

Assessment Task 1: Written Assessment - This assessment task has 27 short answer questions that should be completed using full sentences, word count and dot points when requested. Due on 3rd Oct. 2025

Assessment Task 2: Client Interactions x 3- Due dates- Client 1- 22nd August, Client 2- 8th Sept. , Client 3- 19th Sept. 2025

New Client Interaction 1, 2 & 3 are identical tasks. Students are required to communicate with a
client/peer in a simulated situation that reflects the workplace of an AHA. For each of the
tasks you must choose a different diversity characteristic, which may include age, gender,
transgender, sexual orientation, culture, race, ethnicity, spiritual beliefs, English as a Second
Language (ESL) background.
You are also required to complete a self-reflection (by answering the questions provided) for
each client interaction.

You must be graded satisfactory on all assessment tasks to be deemed competent for the unit.

Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved

NYC: Not Yet Competent

SEC: Stopped engagement in course

Resubmissions

For each assessment you will be given up to two (2) attempts, however, to be granted the second attempt at any assessment, your first attempt must be an appropriate attempt to try and gain a satisfactory outcome. For example, you must appropriately attempt each question or aspect of the assessment task. If your first attempt fails to meet the above standard, you may not be eligible for a second attempt at that task. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic.


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required.

Other Information

Attendance:

Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises. It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.

If you are sick you should submit a medical certificate to the course coordinator/teacher. If you miss an assessable practical class you need to provide a medical certificate (or other evidence) and may need to apply for special consideration. Assessment catch ups are organised only for granted special consideration.

Information about your studies:

You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc.

https://www.rmit.edu.au/students

Extensions of time for submission of assessable work:

If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days in writing (email) to your Program Coordinator one working day BEFORE the due date. Eligibility criteria for application and the form is available from the link: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work

Where an extension of greater than seven days is needed, you must apply for special consideration.

Special consideration:

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.

Academic Integrity and Plagiarism:

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity

Use of AI has certain restrictions in this course. Please refer to assessment instructions for guidelines on the conditions for the use of AI tools in assessments.

Credit Transfer and Recognition of Prior Learning:

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).

Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.

Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.

https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit

Course Overview: Access Course Overview