Course Title: Develop and use emotional intelligence
Part B: Course Detail
Teaching Period: Term2 2025
Course Code: EMPL9809C
Course Title: Develop and use emotional intelligence
Important Information:
School: 525T Business & Enterprise
Campus: Melbourne Cricket Education Academy
Program: C5405 - Diploma of Project Management
Course Contact: Nick Reynolds
Course Contact Phone: +61 3 9925 0791
Course Contact Email: nick.reynolds@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Vivek Kumar
vivek.kumar@rmit.edu.au
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Nil
Course Description
This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBPEF502 Develop and use emotional intelligence |
Element: |
1. Prepare to develop emotional intelligence |
Performance Criteria: |
1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses 1.2 Assess emotional strengths and weaknesses against evaluation criteria 1.3 Identify and analyse potential emotional stressors in the workplace 1.4 Identify methods for responding to emotional stressors 1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace |
Element: |
2. Develop emotional intelligence |
Performance Criteria: |
2.1 Analyse and document emotional responses of co-workers 2.2 Develop a plan for identifying and responding to a range of emotional expressions 2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace 2.4 Apply techniques that show consideration for the emotions of others when making decisions 2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence |
Element: |
3. Promote development of emotional intelligence in others |
Performance Criteria: |
3.1 Identify workplace opportunities for others to express their thoughts and feelings 3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace 3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
Details of Learning Activities
This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.
The main elements of this course include:
- Prepare to develop emotional intelligence
- Develop emotional intelligence
- Promote development of emotional intelligence in others
A range of learning activities are planned for this course, including self-paced research and collaborative-based activities, The collaborative classroom-based activities will include group discussion, group problem-solving activities and opportunities to practice your skills in a simulated business environment. We expect you to participate and contribute to all scheduled learning activities.
Teaching Schedule
| Week / Topic | Topic details | Resources/Activities | Assessment |
| WEEK 1 (14 July 2025) and WEEK 2 (21 July 2025) Key features of emotional intelligence Assessing emotional strengths and weaknesses | This week we will cover course requirements and support documents / resources. Including: - Course Canvas access - Accuracy of enrolment - Assessment requirements - Plagiarism / Appeals - Extensions / Resubmissions - Feedback in this course - Getting support We will discuss the topic of emotional intelligence further and how it increases self-awareness, self-management, social awareness and positive relationships in the workplace. More specifically, we discuss emotional strengths and weaknesses and evaluate against a range of criteria. |
Reading
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| WEEK 3 (28 July 2025) and WEEK 4 (04 Aug 2025) Self awareness and dealing with emotions | This week we discuss further how to increases self-awareness, self-management, social awareness and positive relationships in the workplace. More specifically, we discuss Johani’s window We will discuss in details how to deal with emotions |
Reading:
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| WEEK 5 (11 Aug 2025) and WEEK 6 (18 Aug 2025) Identifying potential emotional stressors in the workplace | This week we discuss how to identify stressors in work life. We understand how to rate them, reduce them, cope with them, and eliminate them. We also explore how to respond emotionally to triggers in the workplace. |
Reading:
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| Week 7 (25 August 2025) and WEEK 8 (08 Sep 2025) Assessment 1 Role Plays | This week we will complete the Assessment 1 Role Plays | Reading: Please prepare for your Assessment 1 Role Play Activities: Assessment 1 Role Play | AT 1 Due 31 Aug 2025 Role Play in Class (MUST ATTEND |
| Mid Semester Break 01 Sep 2025 to 07 Sep 2025 | |||
| WEEK 9 (15 Sep 2025) and WEEK 10 (22 Sep 2025) Develop emotional intelligence via feedback Apply EQ techniques to deal with work colleagues | This week we analyse the topic of how to develop emotional intelligence via feedback. We analyse emotional triggers further and how to respond to the emotional state of others. We explore how to apply emotional intelligence techniques in the workplace with flexibility and adaptability. We consider how decision-making styles should factor in the feelings of others and describe behaviour that is inappropriate for a leader. We also discuss emotional intelligence in the workplace and the impact on teams. We also discuss how to build emotional intelligence culture with relevant stakeholders to seek opportunities to improve the workplace. |
Reading:
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| WEEK 11 (29 Sep 2025) and WEEK 12 (06 Oct 2025) Consult with stakeholders for improvement of Emotional Intelligence in the workplace | This week we discuss how to build emotional intelligence culture with relevant stakeholders to seek opportunities to improve the workplace. And how to maximize the EQ level |
Reading:
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| WEEK 13 (13 Oct 2025) and WEEK 14 (20 Oct 2025) Workplace opportunities to express emotions. | This week we identify how to encourage and deal with staff members with a range of thoughts and feelings in the workplace. |
Reading:
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| WEEK 15 (27 Oct 2025) and WEEK 16 (03 Nov 2025) Effect of personal behaviour and implement policies and procedures. Assessment 2 | This week we understand how another's behaviour can impact team members in a positive and negative way. We will also discuss implementing policies and procedures regarding expected workplace behaviour. |
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AT 2 Due 09 Nov 2025 |
Learning Resources
Prescribed Texts
References
Other Resources
None.
Overview of Assessment
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- demonstrate emotional intelligence in relation to at least two different work tasks
- promote development of emotion intelligence in others on at least one occasion.
In the course of the above, the candidate must:
- develop assessment criteria to assess personal emotional strengths and weaknesses
- conduct an analysis to identify personal emotional triggers, incorporating feedback from others
- analyse and document interactions with co-workers
- develop and implement plans for responding to emotional expressions
- apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- application of emotional intelligence attributes, including:
- self-awareness
- self-management
- social awareness
- relationship management
- emotional intelligence principles and strategies
- strategies for communicating with a diverse workforce that has varying expressions of emotion
- methods to develop emotional intelligence in others
- emotional intelligence in the context of building workplace relationships.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to challenges and situations to demonstrate the application of performance evidence.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Assessment Tasks
This unit requires you to complete two assessment tasks. You must satisfactorily complete all tasks to achieve competency for this unit. Refer to teaching schedule for assessment due dates.
Assessment Task |
Assessment Method |
Task Summary |
Assessment Task 1: Emotional Intelligence Role Plays |
Role Plays and Evidence Sheet |
This assessment task is based on a roleplay between a manager and a team-member which allows you to demonstrate your skills and knowledge to model workplace behaviours that demonstrate emotional management. You will be provided class time to perform this task.
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Assessment Task 2: Evaluate Emotional Intelligence |
Activities | This assessment task requires you to complete a series of activities which relate to emotional intelligence. There are also a series of questions relating to a range of workplace scenarios that you will be required to answer. You are to write full sentence descriptions except where they determine information can be conveyed more clearly using dot points or tables. |
Resubmissions (VET Programs)
If you are found to be unsuccessful (Not Satisfactory/Unsatisfactory) in a Course Assessment Task, you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to improve and set a new deadline for the resubmission.
If you are still not meeting the assessment requirements, you must apply to your Program Manager in writing, outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team, and you will be advised of the outcome as soon as possible.
Penalties for Late Submission
Late submissions of assignments without special consideration or extension will automatically be considered a re-submission (see above)
Assessment Matrix
The assessment matrix that maps all the assessments is available on CANVAS.
Other Information
Student Support
Your first point of contact for any support needs with your assessments should be your teacher and assessor. If you require further help, you should consider contacting the following support services at RMIT Student Support.
Assessment Adjustments
Students requiring support or adjustments for their formal assessment tasks should contact Equitable Learning Services (ELS) for more information on the types of adjustments provided, and access RMIT adjustments to assessment.
Extension of Time
If you require an extension of time to submit an assessment task, you can apply for an extension of time by completing the form at this link, and then emailing it together with your supporting documentary evidence to ryan.gunasekera@rmit.edu.au.
You will be advised of the outcome of your application within 1 business day. Please ensure you read the general information about extension applications before you apply.
Special Consideration
If unexpected circumstances affect your ability to complete an assessment, you can apply for special consideration. For more information, access RMIT special consideration.
Changes to the Assessment Scheme
Where a change to assessment approved by the dean/head of school changes an assessment due date, students will be given at least five working days' notice of the new due date.
Feedback
You can expect to receive marks and feedback on in-course assessment work in time to improve your performance in related assessment tasks later in the course.
Academic Integrity and Misconduct
Students demonstrate academic integrity in their assessment practices by:
- engaging with assessment activities in an honest way.
- providing accountability for the authorship and originality of work submitted.
- acknowledging the work of others and the re-use of original work.
Academic misconduct is addressed in accordance with the Student conduct policy.
Assessment involving research with human participants, their information or their tissue, or animal subjects is carried out in accordance with the Staff ethics and integrity policy.
For further information see the Academic Integrity website.
Review and Appeal
A student may request a review of an assessment result or appeal a final course grade in accordance with the Conduct of Assessment and Appeals section of the Assessment Processes.
Grade Criteria
You must demonstrate that you have all the required skills/knowledge/elements in this unit of competency you are studying.
The following grades are available for this course.
Vocational educational grades:
CA - Competency Achieved
NYC - Not Yet Competent
DNS - Did Not Submit for assessment.
Course Overview: Access Course Overview