Course Title: Develop a social media strategy

Part B: Course Detail

Teaching Period: Term2 2025

Course Code: MKTG9335C

Course Title: Develop a social media strategy

School: 525T Business & Enterprise

Campus: City Campus

Program: C5425 - Diploma of Social Media Marketing

Course Contact: Nick Reynolds

Course Contact Phone: +61 3 9925 0791

Course Contact Email: nick.reynolds@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Kristen Pegoraro

kristen.pegoraro@rmit.edu.au

Matthew Farmer

Matthew.farmer@rmit.edu.au

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this unit.

Course Description

This unit describes the performance outcomes, skills and knowledge required to plan and evaluate the use of social media. It requires the ability to determine suitable social media platforms, plan appropriate use and evaluate the effectiveness of social media activity.

This unit applies to individuals working in a diverse range of sectors and business contexts. They operate independently, under limited supervision from others, and are responsible for making a range of operational decisions.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

SIRXMKT006 Develop a social media strategy

Element:

1. Determine social media requirements

Performance Criteria:

1.1. Review organisational strategic objectives and determine objectives and priorities for social media use.
1.2. Source and analyse information about the target market, its social media use, behaviours and preferred platforms.
1.3. Identify and analyse emerging trends in social media platform use.
1.4. Review and compare social media platforms and select those that meet organisational and target market needs.
1.5. Identify opportunities for social media integration with existing systems and procedures.
1.6. Identify opportunities to maximise business exposure through social media activity.
1.7. Determine opportunities for building brand awareness and an online community through social media use.

Element:

2. Develop social media policies and procedures

Performance Criteria:

2.1. Establish scope of social media policies and procedures based on planned social media activity.
2.2. Establish guidelines for social media engagement and content use.
2.3. Develop issue and crisis management guidelines and appropriate responses.
2.4. Integrate legal and ethical considerations into social media policies and procedures.
2.5. Ensure policies and procedures are customer-focused and align with organisational marketing plan and strategy.

Element:

3. Develop social media strategy.

Performance Criteria:

3.1. Determine strategies for social media content development, customer engagement and customer service.
3.2. Develop and document a social media action plan detailing key responsibilities, resourcing requirements and timeframes.
3.3. Prepare a social media calendar documenting planned social media activity in line with marketing strategy and promotional activities.
3.4. Establish key performance indicators and evaluation criteria for measuring success of social media activity.
3.5. Establish methods for tracking and analysing social media engagement, activity and reach.
3.6. Ensure social media strategy aligns with organisational objectives and customer service standards.

Element:

4. Monitor social media use.

Performance Criteria:

4.1. Communicate social media strategy, action plan, calendar and policies and procedures with relevant personnel.
4.2. Monitor social media issues and crisis management and take required action to ensure impacts are minimised and occurrence of future issues or crisis are minimised.
4.3. Ensure tracking of social media engagement, activity and reach.
4.4. Monitor posting of social media content and ensure alignment with social media strategy, policies and procedures

Element:

5. Review social media performance.

Performance Criteria:

5.1. Analyse captured data to determine social media engagement, activity and reach.
5.2. Evaluate social media activity against strategy and use performance indicators to evaluate success of social media use.
5.3. Identify opportunities for future improvements in social media use and modify strategy and plans accordingly

Learning Outcomes



Details of Learning Activities

Weekly learning sessions include lectures, activities and case studies. Learners then apply their skills and knowledge to client's business requirements.

Some 'out of class' activities are required to supplement learning resources and specific client requirements as required.


Teaching Schedule

Week

Topic Overview and Learning Outcomes

Assessments Due

Week 1

Introduction to the course

  • Staff/student introduction
  • Overview of course
  • Plagiarism, student code of conduct
  • Student support services
  • Course outline and lesson structure
  • How to engage with the course
  • Assessments

    Module 1: Intro to Social Media Strategy

    Module 2: Start where you are

 Business Overview

Week 2


Module 3: Setting Social Media objectives

Create measurable KPIs

Module 4: Identify your target audience

Identify the importance of accessing data sources and how to do this

Social media trends

Target Audience Analysis
Week 3

Module 6: Content Strategy

Identify the importance of a social schedule and how to approach it


Social Media Platform Selection

User generated content

Week 4

Module 7: Being Social

Recognise the importance of social listening.

Module 8: Implementing the strategy

List relevant social media management tools.

AT1 Due

Opportunities

Marketing Plan

Week 5

 Module 9: Analysing and reporting

Social Media Activity Policy

Issues and Crisis Procedures

Legal Requirements and Ethical Considerations

Week 6

  • Policies and Procedure alignment
  • Issue and Crisis Tracking
  • Distribution to Stakeholders
  • Social Media Post Checklist
  • List the investment/costs associated with your strategy
  • Calculate return on investment and cost-per action
  • Social Media Post Checklist
  • List the investment/costs associated with your strategy
  • Calculate return on investment and cost-per action
  • Social Media Post Checklist
  • List the investment/costs associated with your strategy
  • Calculate return on investment and cost-per action

Policies and Procedure Alignment

Issue and Crisis Tracking

Distribution to Stakeholders

Social Media Post Checklist

ROI

Week 8

Assessment task completion workshop (AT2 Due)

AT2 Due

Week 9

Resubmission / Rework (if required)


Learning Resources

Prescribed Texts


References


Other Resources

Learning resources are provided, however learners are required to source and use client specific information in order to complete their two projects.

Lecture slides, activities, research reports and templates are provided, and accessible via the online learning management system.


Overview of Assessment

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • research and compare at least three different social media platforms for organisational use and select platforms that best meet organisational social media requirements
  • for each platform identify:
  • key features
  • benefits
  • limitations
  • functionality
  • target audience and key users
  • terms of use
  • develop organisational policies and procedures for social media use detailing:
  • appropriate use of social media
  • appropriate content use and posting
  • complaints handling and crisis management
  • meeting legal and ethical responsibilities
  • privacy and security
  • develop a social media strategy for execution over a three-month period that details:
  • calendar of activities
  • resourcing requirements
  • content strategy
  • engagement strategy
  • activity and engagement tracking
  • key performance indicators and evaluation criteria
  • monitor and review social media data to review social media performance over a one month-period and make recommendations for future improvements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • key legal and ethical considerations as relevant to social media use:
  • Australian Consumer Law
  • copyright
  • privacy
  • codes of practice
  • data and personal security
  • trends in social media use and role in:
  • consumer engagement and feedback
  • generating sales
  • promotions and marketing
  • branding
  • social media platforms:
  • key features
  • benefits
  • limitations
  • functionality
  • target audience and key users
  • terms of use
  • key contents of organisational social media policies and procedures:
  • appropriate use of social media
  • appropriate content use and posting
  • complaints handling and crisis management
  • meeting legal and ethical responsibilities
  • privacy and security
  • techniques for achieving the following through social media use:
  • customer engagement
  • brand awareness
  • brand advocacy
  • increased sales
  • improved reach
  • role and benefits of user-generated content
  • role and key inclusions of a social media strategy:
  • calendar of activities
  • resourcing requirements
  • content strategy
  • engagement strategy
  • activity and engagement tracking
  • key performance indicators and evaluation criteria
  • action plan
  • tools and methods for tracking social media activity
  • types of social media issues and crisis:
  • potential impact
  • management strategies.

Assessment Conditions

Skills must be demonstrated in a service industries environment. This can be:

  • an industry workplace
  • a simulated industry workplace.

Assessment must ensure use of:

  • information technology hardware and software
  • online information systems
  • social media platforms
  • social media usage and activity reports.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.


Assessment Tasks

Assessment Task 1: Project 1

Students are required to work with client and develop a concise and detailed strategic plan.

Assessment Task 1 requires the student to demonstrate their skills and knowledge by developing the social media strategy via an analysis of the organisations target audience and trends, defining the appropriate channels and overall content inclusions and calendar ensuring maximum customer engagement.

Assessment Task 2: Project 2

Assessment Task 2 requires the student to review and identify the potential Issues, legal requirements and ethical considerations and develop / align policies and procedure surrounding the proposed strategy. The student is required to develop, and release content based on a checklist developed in accordance with the policies developed.


Assessment Matrix

Assessment Task 1: Project 1

  • Due: Week 4

Assessment Task 2: Project 2

  • Due: Week 8

Other Information

None.

Course Overview: Access Course Overview