Course Title: Facilitate and review case management
Part B: Course Detail
Teaching Period: Term2 2025
Course Code: HWSS8159C
Course Title: Facilitate and review case management
Important Information:
This course is delivered and assessed in a cluster with;
CHCYTH017-Develop and implement procedures to enable young people to address their needs
CHCYTH024- Manage service response to young people in crisis
School: 535T Social Care and Health
Campus: City Campus
Program: C5428 - Diploma of Youth Work
Course Contact: Joseph Osimobi
Course Contact Phone: +61 3 9925 1432
Course Contact Email: joseph.osimobi@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
You must be at least 18 years of age by the commencement date of the program
There are no prerequisite subjects required for entry into this qualification, but there are-
Academic Entry Requirements
Successful completion of the Victorian Certificate of Education (VCE) (or equivalent)
OR
At least 6 months’ full time work experience in any field (or part-time equivalent)
Course Description
In this course you will gain the skills and knowledge required to plan, monitor and review case management. Workers at this level work within organisational policies and procedures and may work autonomously or in consultation with supervisor or team leader. This unit applies to work in a range of health and community services contexts.
There is a Work Integrated Learning (WIL) component so you are required to finish the work placements
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCSM013 Facilitate and review case management |
Element: |
1. Determine response to case management. |
Performance Criteria: |
1.1. Utilise case management processes in accordance with organisational policies and procedures. 1.2. Implement processes to enable the person to set goals and participate in case management processes. 1.3. Integrate cultural considerations into all aspects of case management planning. 1.4. Provide information on rights of appeal and avenues of complaint so the person understands their rights and responsibilities. |
Element: |
2. Conduct case management meetings. |
Performance Criteria: |
2.1. Facilitate information sharing with the person, including confidentiality and consent, and establish a rapport. 2.2. Identify and agree on person and worker roles, responsibilities, boundaries, and processes of service delivery. 2.3. Determine and agree on organisational requirements, family and community needs, responsibilities and rights. |
Element: |
3. Develop a case management plan. |
Performance Criteria: |
3.1. Collaborate with the person to identify strengths, abilities and goals and develop an agreed approach to case management, following a person-centred framework. 3.2. Develop a case management plan to reflect identified needs. 3.3. Work with the person to identify the full range of immediate, short- and long-term needs of the person and other relevant parties. 3.4. Establish and agree on processes to monitor and change case plan. 3.5. Identify strategies to deal with complex and high risk situations. 3.6. Assist person to set and achieve realistic targets for change or action and to take personal responsibility. |
Element: |
4. Monitor and review case work activities and processes. |
Performance Criteria: |
4.1. Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and progress. 4.2. Assess the need for case plan changes and develop strategies for alternatives and ongoing interventions. 4.3. Negotiate with relevant parties any proposed changes arising from case review. 4.4. Document all case work interventions in compliance with evidence-based practice and confidentiality requirements. 4.5. Implement case closure according to organisational policy and procedures. |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to plan, monitor and review case management. Workers at this level work within organisational policies and procedures and may work autonomously or in consultation with supervisor or team leader. This unit applies to work in a range of health and community services contexts.
Details of Learning Activities
This course will have face to face on campus sessions
In-class activities:
- Teacher directed classroom learning activities
- teacher directed group activities/projects
- group discussion
- class activities to review discussions/lectures
- role play
- Guest Speakers
Out-of-class activities:
- independent assessment -based work,
- Reading and research
- independent study
- Placement
Teaching Schedule
Topic 1: Case Management
· Introduction to case management
· Case management approaches
· Behavior change models
· Trauma informed practice
· Communication skills
Placement support
Topic 2: Working with young people in crisis
· Crisis intervention and crisis intervention methods
· Factors contributing to crisis
· Impact of crisis on young people and support networks
· Introduce assessment Task 1 &2
Topic 3: Case management process
· Intake assessment
· Case Notes
· Case plan and Goal setting
· Referral process and frame works
Prepare for assessment Task 1
Assessment Task 1 Roleplays- Students need to complete three roleplays and complete all the documents
Assessment Task 1 Role play continues
Assessment Task 1 Role play continues
Assessment Task 1
Topic 4 Review of case management plan
· Case plan changes
· Documentation
Discuss Assessment Task 2
Assessment Task 2 Roleplays- Students need to complete three roleplays and complete all the documents
Assessment Task 2 Role play continues
Assessment Task 2 Role play continues
Assessment Task 2
Topic 5: Crisis Framework
· Organisational polices
· Crisis management
· Dealing with aggressive and abusive clients
· Debriefing
· Documentation
· Placement support
Topic 6: Case closure
· Case closure process
· Introduce Assessment Task 3
· Placement support
Complete Assessment Task 3 in class
Assessment Task 3
Topic 7: Crisis framework for youth events
· Crisis response plan for youth events
· Resources for staff and young people
· Communication
Topic 8: Filling the Gaps
· Case management with diverse populations
· UN Convention of the rights of children
- Adverse childhood experiences and dissociative responses
- Self-advocacy
- Reflective practices
Discuss and support Assessment task 4
Discuss and support Assessment Task 5
Assessment Task 4
Placement support
Assessment Task 5
Placement reflections, support with Resubmissions
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The Learning Lab
https://www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
This course is delivered and assessed in a cluster with;
CHCYTH017-Develop and implement procedures to enable young people to address their needs
CHCYTH024- Manage service response to young people in crisis
Students are given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams
Assessment Tasks
Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task. You will be given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.
Assessment tasks need to be completed for this unit are:
Assessment Task 1: Role play intake and case planning
Assessment Task 2: Role Play- Monitoring and Review
Assessment Task 3: Case closure
Assessment Task 4: Knowledge Questions
Assessment Task 5: Placement observation, reflection and logbook
in this course your knowledge and skills will be applied and assessed in a workplace context.
As part of this course, you are required to undertake 200 hours of placement supervised learning/assessment in your chosen industry area, gaining invaluable experience and industry contacts.
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required.
The assessment Rubric is Available in Canvas.
Other Information
This unit is part of The Diploma of Youth Work program. Your program consists of face to face classes, including unsupervised Directed Study, you are required to participate in compulsory work placement. It is strongly advised you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises.
It is required that you attend all timetabled sessions. You must attend a minimum of 80% of all classes in order to successfully complete each unit.
Workplace delivery and/or assessment
The integration of Work based Learning, and academic learning will allow you to solve authentic industry problems or address real issues faced in organisations.
An agreement including schedule and relevant insurance documentation is required to be completed before commencing each placement. In the case where a placement ends early, please refer to Point 6 Early Termination of Placements in the Work Integrated Learning Procedure.
In this course your knowledge and skills will be applied and assessed in a workplace context.
As part of this unit you are required to be observed undertaking learning/assessment in your chosen industry area, gaining invaluable experience and industry contacts.
Course Overview: Access Course Overview