Course Title: Manage team effectiveness
Part B: Course Detail
Teaching Period: Term2 2025
Course Code: BUSM6526C
Course Title: Manage team effectiveness
School: 525T Business & Enterprise
Campus: City Campus
Program: C5441 - Diploma of Logistics
Course Contact: Jeremy Glover
Course Contact Phone: +61 3 9925
Course Contact Email: jeremy.glover@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBTWK502 Manage team effectiveness |
Element: |
1. Establish team performance plan |
Performance Criteria: |
1.1 Identify team purpose, roles, and responsibilities according to organisational and task objectives 1.2 Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes |
Element: |
2. Develop and facilitate team cohesion |
Performance Criteria: |
2.1 Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks 2.2 Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks 2.3 Provide feedback to team members on team effort and contributions 2.4 Develop processes for identifying and addressing issues, concerns and problems identified by team members |
Element: |
3. Facilitate teamwork |
Performance Criteria: |
3.1 Encourage team members to participate in and to take responsibility for team activities 3.2 Support the team in identifying and resolving work performance problems 3.3 Promote work team collaboration through individual behaviour |
Element: |
4. Liaise with stakeholders |
Performance Criteria: |
4.1 Establish and maintain open communication processes with relevant stakeholders 4.2 Communicate information from line management to the team 4.3 Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management 4.4 Address unresolved issues, concerns and problems raised by stakeholders |
Learning Outcomes
Performance evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- manage the effectiveness of at least one work team.
In the course of the above, the candidate must:
- provide feedback to encourage, value and reward others
- model desired behaviour and practices
- encourage and foster shared understanding of purpose, roles and responsibilities
- support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
- develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
- communicate effectively with a range of stakeholders about team performance plans and team performance
- evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Knowledge evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- impacts of group dynamics on team performance
- methods of establishing team activities including communication processes
- strategies that can support team cohesion, participation and performance
- strategies for gaining consensus
- issue resolution strategies.
Details of Learning Activities
The delivery of this subject will be face to face on-campus.
This subject will be delivered in the first 8 weeks of the semester - the second subject will be Future Tech which will be delivered in weeks 9-16.
The activities will include some elements of lecture style, some research-based and self directed learning. There will be a large part of the activities incorporating role play and scenario based problem solving exercises.
The emphasis will be mainly on interactive learning using online resources written explicitly for this course which is focused on Managing Team Effectiveness and is applicable in everyday Logistics operations.
Teaching Schedule
| Manage Team & Implement Future Tech | BSBTWK502 + ICTICT525 | ||
| Week / Topic | Topic details | Assessment or Activity | |
| WEEK 1 | Introduction to Teamwork in the Logistics Context |
Icebreaker Activity Story Time |
|
| 15/07/2025 | Assessments for this Subject- attendance & interactions | ||
| Team Communication , Participation & Collaboration | Team Communication & how to enable Encouraging participation Facilitate collaboration |
||
| WEEK 2 | Benefits of making decisions collectively | ·
Icebreaker Activity Traffic Jam |
|
| 22/07/2025 | Principle of Group Think - how to avoid and counteract | ||
| Group Decision Making & Dynamics | Group Dynamics - benefit and disadvantages | ||
| WEEK 3 | Working Styles | ·
Icebreaker Activity Paper Chain |
|
| 29/07/2025 | Roles in teamwork | ||
| Style and Roles in Teams | Developing your style to fit your role - and evolving | ||
| WEEK 4 | What is performance planning? | ·
Icebreaker Activity Hula Hoops |
|
| 5/08/2025 | Perf plans for Teams & Individuals | ||
| Team & Individual Performance Planning | Setting goals for team performance | ||
| WEEK 5 | Conflict - help and hurt | ·
Self Awareness Exercise Assess your Conflict - attitude and style |
|
| 12/08/2025 | Substantive /affective conflicts | ||
| Managing Conflicts in Teams | Identify the causes of conflict | ||
| WEEK 6 | Common understanding of strategic goals |
Teams Assessment 1 due Icebreaker Activity Animal Roundup |
|
| 19/08/2025 | Engaging for purpose | ||
| Team Engagement and Key Performance Indicators | KPIs in performance measurement | ||
| WEEK 7 | Purpose of Role Plays | ·
Icebreaker Activity Whose Story is it? |
|
| 26/08/2025 | Gaining benefit from role playing | ||
| Undertaking and getting the most from role plays | Role playing to demonstrate skills and knowledge | ||
| WEEK 8 | Formal Assessment in Class |
Teams Assessment 2 due Icebreaker Activity Salt and Pepper |
|
| 9/09/2025 | Role Play - Mock Training Day - | ||
| Role Play in Training Day Simulation | as a SolveIT employee - Logistics Safety Coordinator | ||
| WEEK 9 | What is involved in both assessments for the subject | Detailed look at the Assessments |
|
| 16/09/2025 | The technologies that might be considered and researching them | ||
| Introduction to Future Tech | Brainstorming likely / possible applications | ||
| WEEK 10 | Defining the Business Problem or Opportunity |
Future Technology in Focus DRONES in Logistics |
|
| 23/09/2025 | Explaining the Market Situ and Industry Trends | ||
| Formulating your Business Case | Proposed Solution | ||
| WEEK 11 | Using a website to make your pitch | Future Tech Assessment 1 due Make a Pitch Website to promote your Future Tech Proposal |
|
| 30/09/2025 | Projecting confidence in your knowledge and solution | ||
| Making a pitch to promote your business case | Setting out Goals and assessing risks and their mitigation | ||
|
Future Technology in Focus Additive Manufacturing / 3D Printing |
|||
| WEEK 12 | Stakeholder Identification and Requirements | ·
Future Technology in Focus Robotics & Automation in Logistics |
|
| 7/10/2025 | Critical Business Needs | ||
| Needs Assessments | Future State Vision | ||
| WEEK 13 | Project Scope and Objectives | ·
Future Technology in Focus Internet of Things |
|
| 14/10/2025 | Timeline and Milestones | ||
| Project Planning | Training and Change Management | ||
| WEEK 14 | Problem Identification and Documentation |
Future Technology in Focus AI & Machine Learning |
|
| 21/10/2025 | Analyzing Potential Causes | ||
| Troubleshooting & Root Cause Analysis | Monitoring and Verification | ||
| WEEK 15 | Using Structured Feedback Tools and Methods | ·
Future Technology in Focus Digital Twinning |
|
| 28/10/2025 | Encouraging Constructive and Actionable Feedback | ||
| Achieving Successful Project Feedback | Analyzing and Synthesizing Feedback | ||
| WEEK 16 | Final Testing and Quality Assurance | Future Tech Assessment 2 due Manage the Pre to Post Planning for Technology Implementation |
|
| 4/11/2025 | Post-Implementation Review and Continuous Support | ||
| Finalising Implementations |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
- workplace documents relevant to team task objectives.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
Assessment Task 1 - Planning a Team Training Day & Knowledge Test
Purpose
This practical assessment task is the first of two assessment tasks you need to complete satisfactorily, in order to be deemed competent for this cluster.
This combined practical and knowledge assessment will allow you to demonstrate knowledge of planning for a Team to operate Effectively. By putting yourself in the role of Training Manager of the team about to come together for an important Training Day – you will be provided the opportunity to demonstrate clearly how you can apply the knowledge you have gained by undertaking and completing this practical planning task in Part A.
In Part B, you will provide answers to questions about Team theories and how you have applied these in the construction of your answers to the questions in Part A
Assessment Task 2 - Participate in Training Day activities with Pre and Post Planning tasks
Purpose
This practical assessment task is the second of two assessment tasks you need to complete satisfactorily, in order to be deemed competent for this cluster.
This practical assessment will allow you to demonstrate by preparing information, participating and responding to the Team Training Day. By putting yourself in the role of one of the many attendees/ participants of this important Training Day acting in the role this time as a Logistics & Safety Coordinator.
By your participation you will be provided the opportunity to demonstrate how you would perform and use your knowledge by carrying out this.
Assessment Matrix
The competency assessment map that maps all the assessment tasks is available on CANVAS
Other Information
This subject is a stand alone unit but will be delivered in the same subject time as Future Tech
Course Overview: Access Course Overview