Course Title: Support computer hardware and software for engineering applications

Part B: Course Detail

Teaching Period: Term2 2024

Course Code: EEET7596C

Course Title: Support computer hardware and software for engineering applications

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.

School: 520T Future Technologies

Campus: City Campus

Program: C6186 - Advanced Diploma of Engineering (Mechanical)

Course Contact: Amita Iyer

Course Contact Phone: +61 3 9925 8311

Course Contact Email: amita.iyer@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Amandeep Kaur 

Email: amandeep.kaur@rmit.edu.au

Drop email to book the consultation time please,detail on canvas.

Kenneth Falzon

Email: kenneth.falzon@rmit.edu.au

Nominal Hours: 120

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

This unit involves the skills and knowledge required to support computer hardware and software for engineering applications.

It includes applying safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty sub-systems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following work instructions and completing documentation.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

UEECS0032 Support computer hardware and software for engineering applications

Element:

1 Prepare to upgrade and maintain computer hardware and software

Performance Criteria:

1.1 

Work health and safety (WHS)/occupational health and safety (OHS) requirements and workplace procedures for a given work area are identified, obtained and applied

1.2 

Scope of computer and/or peripheral hardware/software upgrade or maintenance is determined in consultation with relevant person/s

1.3 

Relevant person/s is consulted to ensure work is coordinated effectively with others in accordance with workplace procedures

1.4 

Hardware sub-systems required to upgrade and/or maintain computers and peripherals are obtained in accordance with workplace procedures and job requirements

1.5 

Software versions are installed in accordance with workplace procedures and job requirements

Element:

2 Upgrade computer hardware and software

Performance Criteria:

2.1 

Computers are checked and isolated in accordance with WHS/OHS and workplace procedures

2.2 

Computers and/or peripherals are dismantled, as required, for upgrading and parts stored to prevent loss or damage in accordance with manufacturer instructions and/or relevant industry standards

2.3 

Upgrading components are fitted and computer/peripheral apparatus is reassembled in accordance with manufacturer instructions and/or relevant industry standards

2.4 

Upgrading software components are installed in accordance with manufacturer instructions and/or relevant industry standards

2.5 

Operating system, device drivers and application software are tested for return to service/customer in accordance with workplace procedures

2.6 

Computer/peripheral apparatus is tested and prepared for return to customer

Element:

3 Maintain operation of computer hardware and software

Performance Criteria:

3.1 

Need to test and measure live work is determined in accordance with WHS/OHS and workplace procedures

3.2 

Computers are checked and isolated in accordance with WHS/OHS and workplace procedures

3.3 

Computers and/or peripherals are dismantled, as required, to find and rectify faults and parts stored to prevent loss or damage in accordance with manufacturer instructions and relevant industry standards

3.4 

Faults are identified using tests and measured values of operating parameters of computer/peripheral hardware components in accordance with workplace procedures

3.5 

Faulty components are re-checked and fault status confirmed

3.6 

Operating system malfunctions are identified using tests of operating system configuration requirements in accordance with workplace procedures

3.7 

Device driver malfunctions are identified using test of device driver software configuration requirements in accordance with workplace procedures

3.8 

Application software malfunctions are identified and tests of software configuration requirements conducted in accordance with workplace procedures

3.9 

Malfunctions are rectified using latest software versions, incremental updates and bug and security patches in accordance with workplace procedures

3.10 

Computer hardware/peripheral device, operating system device drivers and application software are tested for return to service/customer in accordance with workplace procedures

3.11 

Redundant files are removed and disposed or archived in accordance with workplace procedures

3.12 

Methods for dealing with unplanned situations are selected in accordance with WHS/OHS and workplace procedures

3.13 

Maintenance is carried out efficiently without waste of materials and energy or damage to apparatus, the surrounding environment or relevant services

Element:

4 Complete and report upgrade and maintenance activities

Performance Criteria:

4.1 

Work area is cleaned and made safe in accordance with workplace procedures

4.2 

Written justification is produced for hardware software upgrade and maintenance

4.3 

Upgrade and maintenance are documented and relevant person/s notified in accordance with workplace procedures


Learning Outcomes


On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate competency in the elements of this unit of competency.


Details of Learning Activities

You will be enrolled to Netacad Course for extra learning and practical resources.You will be participating in practicals based on  applying safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty sub-systems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following work instructions and completing documentation. 

Learning activities contain: 

  1. Quizzes
  2. Hands on Practicals
  3. Simulations
  4. class exercises to review discussions/lectures
  5.  Students are required to self-study the learning materials and complete the assigned out of class activities for the scheduled non-teaching hours. The estimated time is 25 hours outside the class time. 


Teaching Schedule

The proposed teaching schedule.

Note: While all course content in this schedule will be covered, the weekly order may change depending on class needs and the availability of speakers and resources.  

Purposed Teaching Schedule:

Week

Class content (topics)

Class Activities

Assessments

Week 1

Introduction to the course structure.

Topic 1 :

Introduction to computer hardware and its relevant WHS/OHS,

workplace policies and procedures

OHS hazards-identify and mitigate steps discussionLinks to an external site.

Enrol to Netacad

Participate in Preassessment quiz.

Assessment 1 is handed over due in week 4

Week 2

Topic 2: PC Assembly

Lab1: Safety

Part 1: Personal Safety

Part 2: Electrical Safety

Part 3: Fire Safety

Part 4: Compliance with Government Regulations

 

Assessment 2 and 3 are explained and handed over

Week 3

Topic 3: Advance computer hardware

Lab 2: Operating system upgrades

 Work on AT1

Week 4

Topic 4: Preventive Maintenance and Troubleshooting

Lab 3: Disassemble a computer

 AT1 is due this week

Start planning for AT2 via providing the group name to the teacher to complete  

Week 5

Topic 5: Networking Concept

Packet tracer lab: Add computer to an existing network

 

Week 6

Topic 6: Applying Networking

Packet tracer lab: Connect to a wireless network

 Resubmission of AT1 after feedback

Week 7

Topic 7: Laptop and mobile devices

Packet tracer lab: Configure firewall settings

 

Week 8

Topic 8: Printer

Packet tracer lab: Control Iot Devices

Assessment 2 due in the classroom 56.06.97

Week 9

Revision on the topics covered

Lab 4: Document customer information in a work order

 

  Assessment 2 due in the classroom 56.06.97

Week 10

Topic 9: Window Installation

Lab 5: Install Windows

 

 

Week 11

Topic 10 Windows configuration

Lab 6: Fix an Operating system Problem

 

Week 12

Revision on the topics covered

Lab 7: Fix a Hardware Problem

 

Week 13

Catch and feedbacks on the Assessment 1 and 2

Packet tracer lab: Use Telnet and SSH  

  Assessment 3 due in the classroom 56.06.97

Week 14

Revision on the topics covered

Packet tracer lab: Configure Wireless security

   Assessment 3 due in the classroom 56.06.97

Week 15

Revision on the topics covered

Lab 08: Configure Users and groups in Windows

 

Week 16

Resubmission of any incomplete assessment

Lab 09: System Restore and Hard drive backups

Resubmission of AT2 and AT3

Week 17

Feedback

If you have any incomplete work, you will be attending this session

  

Week 18

Finalising the results

 

 


Learning Resources

Prescribed Texts


References


Other Resources

Netavad login 

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:  

  

The Learning Lab  
https://www.rmit.edu.au/students/study-support/learning-lab  

  

The Study Support Hub   
https://www.rmit.edu.au/students/study-support/study-support-hub  


Overview of Assessment

Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises, oral/written presentations and through the application of learned skills and insights. Full assessment briefs will be provided and can be found on CANVAS.

 


Assessment Tasks

Assessment task 1 -Knowledge Assignment due week 4

Assessment task  2 Practical 1 due week 9-10

Assessment task 3-Practical 2 due week 13-14

All assessment tasks need to be successfully completed to demonstrate competence.

This course is graded as Competent or Not Yet Competent

Assessment Due Dates

All assessment tasks will have a due date provided and published in Canvas. Assessments submitted after the due date will not be accepted unless an extension has been provided or special consideration has been granted.

 Assessment Resubmissions (if Unsatisfactory)

You will be allowed 1 (ONE) resubmission attempt FOR EVERY ASSESSMENT (if unsatisfactory). You will be provided with a new due date by your teacher for your resubmission attempt if a resubmission is required.

If you do not submit your assessment (First attempt) by the due date you will not be eligible for resubmission if unsatisfactory


Assessment Matrix

Assessment matrix 

 

 

Element/Performance Criteria UEECS0032

  

          AT1: Knowledge    Assignment

  

       AT2: Practical 1

  

       AT3: Practical 2

 

1.1

  

×

  

×

  

×

 

1.2

  

  

×

  

×

 

1.3

  

  

×

  

×

 

1.4

  

×

  

×

  

×

 

1.5

  

×

  

×

  

×

 

2.1

  

×

  

×

  

×

 

2.2

  

×

  

×

  

×

 

2.3

  

×

  

×

  

×

 

2.4

  

  

×

  

×

 

2.5

  

×

  

×

  

×

 

2.6

  

×

×

  

×

 

3.1

  

  

×

  

×

 

3.2

×

 

×

 

×

 

3.3

×

 

×

 

×

 

3.4

×

 

×

 

×

 

3.5

×

 

×

 

×

 

3.6

×

 

×

 

×

 

3.7

×

 

×

 

×

 

3.8

×

 

×

 

×

 

3.9

×

 

×

 

×

 

3.10

×

 

×

 

×

 

3.11

×

 

×

 

×

 

3.12

×

 

×

 

×

 

3.13

×

 

×

 

×

 

4.1

 

×

 

×

 

4.2

×

 

×

 

×

 

4.3

×

 

×

 

×

 

Other Information

Attendance:  

  

Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises   

  

It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.  

  

  

  

Information about your studies:  

  

You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc.  

  

 https://www.rmit.edu.au/students  

  

  

  

Assessment:  

  

Information on assessment including Special consideration, Adjustments to assessment, (eg. applying for an extension of time):  

  

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment  

  

  

  

Academic Integrity and Plagiarism:   

  

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.  

  

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity  

  

  

  

Credit Transfer and Recognition of Prior Learning:   

  

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).  

  

Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.    

  

Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.  

  

https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit  

Course Overview: Access Course Overview