Course Title: Business Communications

Part A: Course Overview

Course Title: Business Communications

Credit Points: 12.00


Course Code




Learning Mode

Teaching Period(s)


City Campus


620H Business IT and Logistics


Sem 2 2011,
Sem 2 2012


Shanghai Uni of Int Bus & Econ


620H Business IT and Logistics


Offsh 1 11,
Offsh1 12


RMIT University Vietnam


620H Business IT and Logistics


Viet1 2010,
Viet2 2010,
Viet3 2010,
Viet1 2011,
Viet2 2011,
Viet3 2011,
Viet1 2012,
Viet2 2012,
Viet3 2012,
Viet1 2013,
Viet2 2013,
Viet3 2013,
Viet1 2014,
Viet2 2014,
Viet3 2014,
Viet1 2015,
Viet2 2015,
Viet3 2015,
Viet1 2016,
Viet2 2016,
Viet3 2016,
Viet1 2017,
Viet2 2017,
Viet3 2017,
Viet1 2018

Course Coordinator: Terry Sheehan

Course Coordinator Phone: +61 3 9925 5614

Course Coordinator Email:

Pre-requisite Courses and Assumed Knowledge and Capabilities


Course Description

Global workplaces in the 21st century require employees who can communicate effectively in a range of challenging circumstances. This practical course offers you critical knowledge about the complexities of modern communication in organisations. You will have the opportunity to develop and practice their verbal, non verbal, written and digital communication techniques in a range of simulated workplace situations as well as through liaison with organisations. These skills will be particularly relevant for you as they transition to the world of work and advance in their careers.

Objectives/Learning Outcomes/Capability Development

On completion of this course you will have developed the following capabilities:

  • using persuasive and professional language in speech and writing
  • conducting effective business research and communicating the process and findings in a range of business documents and oral presentations
  • planning and managing a business project and communications strategy
  • demonstrating advanced interpersonal communication, business etiquette and relationship building skills
  • communicating effectively across cultures and to a range of different business audiences (managers, clients, customers, colleagues)
  • utilising constructive negotiation and conflict management skills
  • embedding ethical considerations in all communication modes

The learning outcomes of this course comprise:

  • the effective use of various types of oral, written and digital communication modes geared to a range of business audiences
  • the planning, research, management and communication of a project for a business
  • high level team work and analysis of team process
  • the employment of effective techniques to resolve conflict and negotiate in a business setting
  • the articulation of the acquisition of the above skills in an individual skills audit and professional development plan for transition-to-work and career progression purposes

Overview of Learning Activities

Learning activities will be predominantly experiential in nature with opportunities to apply and practice effective communication skills and techniques in a range of different business contexts. The learning activities will be business project-based with a mix of individual work and team work and will include workshops, practical exercises, simulations and field work. You will have the opportunity to receive feedback from their peers, academics and industry as well as give feedback to others. They will also be afforded opportunities to reflect on their own advancement and skills development.

Overview of Learning Resources

You will have access to online course materials on the Learning Hub and additional online information from RMIT Library, Career Development and Employment and Learning Skills Unit. Students will also be able to use an e-portfolio to document evidence of their skills acquisition.

Overview of Assessment

The assessment may include:

  • written exercises and projects
  • oral presentations and demonstrations
  • feedback from academics, peers and/or industry
  • self reflection and professional development