Course Title: Deal with conflict

Part A: Course Overview

Program: C2163 Certificate II in Conservation and Land Management

Course Title: Deal with conflict

Portfolio: SEH Portfolio Office

Nominal Hours: 10

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Bruce Partland

Course Contact Phone: +61 3 9925 8323

Course Contact Email:

Course Description

This unit covers the knowledge and skills required to deal effectively with conflict in the workplace.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

SRXTEM004A Deal with conflict


Identify conflict situations

Implement conflict resolution strategies

Use effective interpersonal skills

Learning Outcomes

This program is competency based.

Overview of Assessment

Assessment must confirm sufficient knowledge of typical symptoms and causes of conflict in the work environment and conflict resolution techniques
Assessment of performance should be over a period of time covering all categories of conflict resolution technique and conflict situation from the range of variables statements that are applicable in the
learners work environment.

Assessment must confirm the ability to apply this knowledge and appropriate techniques to:
• identify sources of conflict in the workplace
• resolve a range of different conflict situations, using different options for resolution
• use suitable communication skills to facilitate effective discussion between all parties and achieve resolution.