Course Title: Deal with conflict
Part A: Course Overview
Program: C2163 Certificate II in Conservation and Land Management
Course Title: Deal with conflict
Portfolio: SEH Portfolio Office
Nominal Hours: 10
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
Course Contact: Bruce Partland
Course Contact Phone: +61 3 9925 8323
Course Contact Email: bruce.partland@rmit.edu.au
Course Description
This unit covers the knowledge and skills required to deal effectively with conflict in the workplace.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
SRXTEM004A Deal with conflict |
Elements: |
Identify conflict situations Implement conflict resolution strategies Use effective interpersonal skills |
Learning Outcomes
This program is competency based.
Overview of Assessment
Assessment must confirm sufficient knowledge of typical symptoms and causes of conflict in the work environment and conflict resolution techniques
Assessment of performance should be over a period of time covering all categories of conflict resolution technique and conflict situation from the range of variables statements that are applicable in the
learners work environment.
Assessment must confirm the ability to apply this knowledge and appropriate techniques to:
• identify sources of conflict in the workplace
• resolve a range of different conflict situations, using different options for resolution
• use suitable communication skills to facilitate effective discussion between all parties and achieve resolution.