Course Title: Work effectively in a telecommunications technology team

Part B: Course Detail

Teaching Period: Term2 2010

Course Code: EEET6902C

Course Title: Work effectively in a telecommunications technology team

School: 130T Vocational Engineering

Campus: City Campus

Program: C2195 - Certificate II in Telecommunications Cabling

Course Contact: Kenneth falzon

Course Contact Phone: +61 3 9925 4716

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

No prerequisites

Course Description

This unit applies to individual work and work with others in a telecommunications technology. This unit has been developed with reference to ICAITTW011B Work individually or as a team member to achieve organisational goals. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTC141B Work effectively in a telecommunications technology team


1. Relate personal role to the industry

Performance Criteria:

1.1 Document past and present or intended roles comprehensively
1.2 Identify realistic short and long term career objectives
1.3 Relate personal capabilities to career objectives
1.4 Relate current or intended role to career objectives in a positive manner
1.5 Identify telecommunications technology associated with work
1.6 Relate work to enterprise operations and telecommunications infrastructure


2. Establish own work schedule

Performance Criteria:

2.1 Identify work to be completed
2.2 Prioritise work according to organisation guidelines
2.3 Urgent requests are prioritised and acted on according to organisational guidelines


3. Participate in team structure

Performance Criteria:

3.1 Identify members and roles of team
3.2 Identify and contribute to team tasks and goals
3.3 Seek assistance from team members when necessary
3.4 Give and receive feedback to assist in meeting team and organisation goals
3.5 Recognise and respond positively to conflict within team
3.6 Identify and use strategies for projecting a professional image

Learning Outcomes

Details of Learning Activities

Work will be assessed under conditions which simulate the normal work environment.
Activities will include:
• Classroom group discussions to analyse a specified competency and underpinning knowledge
• Consultations with the teacher to identify gaps in one’s skills and knowledge in the specified area
• Maintaining training diary to document training activities and achievements
• Practical demonstrations of achieved competency

Teaching Schedule

Week Topic



Bases of Power



Characteristics of Leaders

Behaviour of leaders



Advantages of Delegation

Effective delegation



Motivation Model

Individual characteristics


Characteristics of an Effective team

The Influence of Culture on Work-Team behaviour & Effectivesness

Case Study application


Determining Qualities, Strengths & weaknesses of a Team & it’s Member’s

Case Study application

7Strategies for Building Team & Improving Performance


Stress managemnet

Mid-Semester Break


Counselling Techniques


Negotiation techniques

Case Study Application


Select Relevant Strategies for Improving Team Performance

Develop a Plan & Implement a process for improving Team Performance


Case Study Application

Clarify Job Roles & Expectations for self & other Team Members


Compare Persoanl Performance Objectives with Expectations of Stake Holders

Check Feedback on Role Performance


Identify Development Needs for Self & Other Team Member’s

Prepare Action Plans Which Address the Development Needs of Self & Team Members

15Case Study Application
17Centralised Exams
18Centralised Exams

Learning Resources

Prescribed Texts


Other Resources


Overview of Assessment

Written Examination
Practical Examination

Assessment Tasks

  1. Case Study Report  (60%)
  2. Group Discussion  (40%)

Assessment Matrix

Course Overview: Access Course Overview