Course Title: Support the care of clients

Part A: Course Overview

Program: C3228 Certificate III in Health Services Assistance

Course Title: Support the care of clients

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Eileen Milner

Course Contact Phone: +61 3 99254837

Course Contact Email:

Course Description

This unit of competency describes the skills and knowledge to care support clients in a range of health care and community settings
Clients may include those who are aged, disabled or accessing other health services

Pre-requisite Courses and Assumed Knowledge and Capabilities

This unit can be assessed independently, but where care assistance tasks involves workplace relationships this unit may be concurrently assessed with:
• BSBFLM303B Contribute to effective workplace relationships

National Competency Codes and Titles

National Element Code & Title:

HLTCSD304B Support the care of clients


1. Establish and maintain an appropriate relationship with a client

2. Provide assistance to meet client needs as directed

3. Comply with established guidelines and procedures

4. Recognise and pass on significant information about clients

Learning Outcomes

Overview of Assessment

Assessment tools and materials required: 
- Workplace observation record of duties 
- Logbook for workplace observation by supervisor (third party testimony)

There will be assessments conducted at the end of the 3 week induction block. Work placement assessments will take place according to timetable structure. On the completion of the traineeship the logbook with all required assessments for the package will be completed.