Course Title: Deliver and monitor a service to customers
Part A: Course Overview
Program: C3264 Certificate III in Cabinet Making
Course Title: Deliver and monitor a service to customers
Portfolio: DSC Portfolio Office
Nominal Hours: 35
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Contact: Bryon Stanley
Course Contact Phone: +61 3 9925 4150
Course Contact Email: bryon.stanley@rmit.edu.au
Course Description
This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
National Competency Codes and Titles
National Element Code & Title: |
BSBCUS301A Deliver and monitor a service to customers |
Elements: |
1. Identify customer needs |
Learning Outcomes
Overview of Assessment