Course Title: Provide individualised support

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: HWSS6075C

Course Title: Provide individualised support

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C3319 - Certificate III in Individual Support

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Gwen Cawsey –

Maria Pleitez-

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this unit you will acquire the skills and knowledge necessary to organise, provide and monitor support services that have been established by developing an individualised plan with clients.

The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.

This unit will apply to you when providing support under direct or indirect supervision in any community services or health context.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS015 Provide individualised support


1. Determinerequirements of individual plan


Performance Criteria:

1.1 Read and interpret individual plan, goals and confirm required equipment, processes and aids 1.2 Confirm purpose and time of visit with the relevant person 1.3 Prepare equipment, resources and/or documents required for the purpose of the visit and contingencie


2. Establish relationship in the home


Performance Criteria:

2.1 Follow organisation's procedures to assure the person of your identity before entering the house 2.2 Communicate with the person to provide information, clarifypurpose of visit and confirm the person's consent 2.3 Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matterss 2.4 Engage appropriately with others in the place of residence in accordance with organisation policies 2.5 Check for hazards to own and others' health and safety and implement controls to manage risk


3. Operate respectfully in the home


Performance Criteria:

3.1 Negotiate how to best implement the individual plan to suit the person within organisation procedures and respecting that the work setting is the person's home and personal space 3.2 Comply with duty of care requirements of role in relation to the person and any other people 3.3 Demonstrate respect and sensitivity toward the person and their place of residence 3.4 Deal with ethical dilemmas, behaviours of concern, possible abuse and/or neglect in accordance with relevant policies and procedures 3.5 Maintain confidentiality in accordance with legislation and organisation policy and procedures


4. Complete reportingand documentation


Performance Criteria:

4.1 Comply with the organisation's reporting requirements, including reporting observations to supervisor 4.2 Complete and maintain documentation according to organisation policy and protocols and using technology required in the workplace 4.3 Ensure any arrangements for follow up visits are recorded and implemented

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Learning activities may include:

  • class exercises to review discussions and workshops
  • seminars/workshops/presentations
  • practical demonstration and use of workplace equipment and tasks
  • guest presentations
  • group discussions
  • research in and out of class time
  • independent workplace case study
  • group activities/projects


Teaching Schedule

Session 1
• Determine support needs
• Ensure the person is aware of their rights and complains procedure

Session 2

• Work with the person to identify actions and activities that support the individualised plan and promote the person’s independence and rights to make informed decision making
• Provide support according to the to the individualised plan, the person’s preference and strengths, and organisation policies, protocols and procedures
• Individualised planning

Session 3

• Provide assistance to maintain a safe and healthy environment
• Involve the person in discussions about how support services are meeting their needs and any requirement for change

Session 4

• Participate in discussion with the person and supervisor in a manner that supports the persons self determination

• Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols


Learning Resources

Prescribed Texts



Referencing guide:
Author’s family name, initial(s) Year of publication, Publication title, Publication details.
eg. Bauman, Z 1999, Globalization and culture, Polity Press, Oxford. If website, a few more details are required:
eg. World Health Organization 2014, WHO recommendations for routine immunization - summary tables, World Health Organization, viewed 1 May 2014, <> You are advised to look at the course at myRMIT for ongoing updated information.

Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources. Students will need to purchase an RMIT polo top as uniform for placement

Overview of Assessment

This unit of competency is delivered and assessed with the unit of competency facilitate the empowerment of older people (CHCAGE001)

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: Questions and answers

Task 2: Care plan task

Task 3: Observation in a simulated and workplace environment


If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).


Assessment One:

Task 1: For this task you will be required to write a report about a time when you have provided an individualised support for a client. This report should include details on how you determined these needs, how you provided support and how you monitored the activities.

Task 2: You are required to research and report on a variety of topics including but not limited to; the rationale behind individualised support plans, service delivery, legal and ethical requirements


Assessment Two: You will be required to answer a series of written and verbal questions about providing individualised support for a client and the rationale behind individualised support plans, service delivery, legal and ethical requirements.


Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

-use of suitable facilities, equipment and resources, including:

- Individualised plans and equipment outlined in the plan

- infection control policies and procedures

- modelling of standard industry operating conditions and contingencies, including involvement of real people when using relevant equipment

Assessment Matrix

 Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:


Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. 

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:


Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion  

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.


Examples of plagiarism include:

·         Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;

·         Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;

·        Piecing together text from one or more sources and adding only linking sentences;

·         Copying or submitting whole or parts of computer files without acknowledging their source;

·         Copying designs or works of art and submitting them as your original work;

·         Copying a whole or any part of another student’s work; and

·         Submitting work as your own that someone else has done for you.

·         Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.


For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Course Overview: Access Course Overview