Course Title: Meet personal support needs

Part B: Course Detail

Teaching Period: Term2 2017

Course Code: HWSS6079C

Course Title: Meet personal support needs

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C3319 - Certificate III in Individual Support

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this unit you will acquire the skills and knowledge required to determine and respond to an individual’s physical personal support needs including the activities of daily living.

This unit will apply when providing support to people according to an established individualised plan in any community services context. The work performed requires some discretion and judgement and may be carried out under regular direct or indirect supervision.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS011 Meet personal support needs


1. Determine personal support requirements


Performance Criteria:

1.1 Review individualised plan and confirm required equipment, processes and aids

1.2 Identify requirements outside of scope of own role and seek support from relevant people

1.3 Consider the potential impact that provision of personal support may have on the person and confirm with supervisor

1.4 Consider specific cultural needs of the person

1.5 Consider specific physical and sensory needs of the person

1.6 Identify risks associated with the provision of support and confirm with supervisor


2. Maximise participation


Performance Criteria:

2.1 Discuss and confirm person’s own preferences for personal support in a positive way

2.2 Consider and confirm the person’s level of participation in meeting their personal support needs

2.3 Provide the person with information to assist them in meeting their own personal support needs


3. Provide personal support


Performance Criteria:

3.1 Safely prepare for each task and adjust any equipment, aids and appliances

3.2 Take account of identified risks in the provision of personal support and technical support activities

3.3 Identify and respond to routine difficulties during support routines, and report more complex problems to supervisor

3.4 Identify changes in the person’s health or personal support requirements and report to supervisor

3.5 Work with the person and supervisor to identify required changes to processes and aids

3.6 Maintain confidentiality, privacy and dignity of the person


4. Complete reporting and documentation


Performance Criteria:

4.1 Comply with the organisation’s reporting requirements, including reporting observations to supervisor

4.2 Complete and maintain documentation according to organisation policy and protocols

4.3 Store information according to organisation policy and protocols

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities


  • class exercises to review discussions and workshops
  • seminars/workshops/presentations
  • practical demonstration and use of workplace equipment and tasks
  • guest presentations
  • group discussions
  • research in and out of class time
  • independent workplace case study
  • group activities/projects

Teaching Schedule



Session 1:

WHS/OHS in the disability service sector
• Overview of course content and assessment requirements.
• WHS/OHS knowledge for direct service workers
• Legal frameworks, definitions, employer and employee rights and obligations
• Organisational arrangements and procedures
• Working with people
• Assessment task 2: in-class Worksite risk assessment.
Providing personal care support
• Identifying personal support needs
• Strategies for personal support needs in an OHS framework
• Recording information and using to ensure best support

Session 2:

OHS and Manual handling – practical session, on campus.
Instruction and assessment:
• Manual handling equipment – hoists, wheelchairs, shower chairs, walking frames
• Manual handling techniques – transfer, support,
• Personal care tasks – showering, dressing, grooming, shaving, mealtime assistance techniques

Session 3:

The healthy human body and providing personal care support in a person centred framework

• Recognising and maintaining good health
• Identifying personal support needs
• Maximising personal choice and preferences
• Recording information and using to ensure best support


Learning Resources

Prescribed Texts


Other Resources

Readings and other resources necessary for this course will be available through Blackboard. You will also use legislative and policy guidelines and documents including those of your agency. A copy of “WorkSafe Victoria Disability services – occupational health and safety compliance kit.” will be provided to each student by the university.

GUSS Skills Central ( is a site developed specifically for students in the School of Global, Urban and Social Studies at RMIT. It provides links to a range of resources for supporting student work on assessments and negotiating university studies more generally.


As noted you will use legislative and policy documents on current disability and community services practice for much of your reading and research. Commonly used websites may include:

The Department of Health and Human Services:

World Health Organization:

WorkSafe Victoria:

The National Disability Insurance Agency:

Your access to your agency website as an employee will allow you to use policy and practice documents, guidelines and, where appropriate, client records during your studies. You are expected to follow Agency guidelines regarding client, family and agency privacy and confidentiality at all times.

You are advised to look at the course at myRMIT for ongoing updated information.

Overview of Assessment

  This unit of competency is delivered and assessed with the unit of competency Recognise healthy body systems (HLTAAP001)


There will be three forms of assessment and they will include a  questions and answers task in relation to the unit of competency and care plan task and practical assessment in both a simulated and on placement in your workplace environment.

The assessment tasks are as follows:

Task 1: Questions and answers

Task 2: Care plan task

Task 3: Practical assessment in both a simulated and on placement in your workplace environment.




If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks


This course CHCCCS001 Meet personal support needs is assessed in accordance with competency based assessment and is assessed with the unit HLTAAP001 - Recognise healthy body systems

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria). You will receive a full assessment brief and it will be available on the Blackboard site accessed via MyRMIT.

 Assessment tasks:

Assessment Task 1: Quiz and scenario & response. Matching answers, 300 words per scenario

Matching Body system with function, disease with definition, responding to scenarios around personal care and support strategies, aids and requirements using your knowledge, experience and the organisational policy and procedures.

Assessment Task 2: Short answer questions 50 – 200 words per response

Using the information, discussions and materials from workshops, organisational policy, procedure and practices and your experience respond to the questions about personal care and support to maintain health and well being.

Assessment Task 3: Performance evidence: practical skills demonstration, Third Party Report from workplace supervisor, workplace professional discussion and sighting of evidence of work roles and responsibilities. As part of the required evidence determining competence students must provide evidence of work performance



Assessment Matrix

An assessment matrix for this unit will be available from the Program Coordinator 

Other Information

Work Integrated Learning

This is a Work Integrated Learning course in which you will complete a 240 hour placement in an organisation, undertaking the kinds of professional tasks you could expect in your work after graduation.

Police Check

You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.


You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.

Working with Children

You must provide evidence of a satisfactory Working with Children check before undertaking work placements and will need to pay the associated costs.


You may be required to obtain a satisfactory Working with Children Check at the request of their placement agency.


You may be required to provide evidence of immunisation for certain diseases before undertaking work placement. You will need to discuss the specific requirements of your placement with the course coordinator and/or WIL practitioner and will need to pay the associated costs for immunisation.

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions 

You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Assessment Appeals

If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:

  1. a) You believe an error has occurred in the calculation of the grade; or,
  2. b) You believe the assessment did not comply with criteria published in the Course Guide; or,
  3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).

Full details of the procedure (including appeals procedure) can be located at this RMIT site:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Course Overview: Access Course Overview