Course Title: Deliver care services using a palliative approach

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: NURS5368C

Course Title: Deliver care services using a palliative approach

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C3319 - Certificate III in Individual Support

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Gwen Cawsey –
Maria Pleitez-

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this unit you will acquire the skills and knowledge neccesart to care for people with life-threatening or life-limiting illness and/or normal ageing process within a palliative approach

This unit will apply to workers in a residential or community context. Work performed requires some discretion and judgement and is carried out under regular direct or indirect supervision

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCPAL001 Deliver care services using a palliative approach


1 Apply principals and aims of a palliative approach when supporting individuals

Performance Criteria:

1.1 Recognise the holistic needs of the person extending over time, not just end-of-life 1.2 Support the person, carers and family to express needs and preferences and report information to supervisor 1.3 Communicate with the person, carers and family in relation to the persons quality of life, pain and comfort and report information to supervisor 1.4 Respect the family and carers as an integral part of the care team and ensure that they have the information and support needed


2. Respect the person’s preferences for quality of life choices 

Performance Criteria:

2.1 Create a supportive environment that encourages the person, carers, family members and/or significant others to share information regarding changing needs and preferences 2.2 Use a non-judgemental approach to ensure the persons lifestyle, social, spiritual and cultural choices and needs are supported and documented in care plan 2.3 Encourage the person, carer, family and /or significant others to freely discuss spiritual and cultural issues in an open and safe environment within scope of role 2.4 Identify needs and issues outside the scope of your role and refer to supervising colleague 2.5 Communicate with individuals, families, carers and or significant others in a manner that shows empathy and provides emotional support


3. Follow the person’s advancecare directives in the care plan


Performance Criteria:

3.1 Interpret and follow advance care directives in the care plan in line with own work role and organisation, legal and ethical requirements 3.2 Comply with end-of-life decisions as documented in the care plan and in keeping with legal requirements 3.3 Report the person's changing needs and issues, in relation to end-of-life, to the appropriate team member for documentation in the care plan 3.4 Monitor the impact of the person's end-of-life needs, issues and decisions on families, carers and /or significant others and refer to appropriate member of the care team in line with organisation protocols to ensure they aresupported 3.5 Deliver services in a manner that supports the right of individuals to choose the location of their end of life care


4. Respond to signs of pain and other symptoms


Performance Criteria:

4.1 Observe and document the person's pain and other symptoms in line with care plan directives and promptly report to appropriate member of the care team 4.2 Implement strategies to manage pain and promote comfort in line with care plan and role 4.3 Regularly evaluate and document effectiveness of implemented strategies 4.4 Refer to appropriate member of staff any misconceptions in the workplace surrounding the use of pain releiving medication


5. Follow end-of-life care strategies


Performance Criteria:

5.1 Regularly check for any changes on care plan that indicate decisions made by the person have been reviewed 5.2 Provide a supportive environment to the individual, families, carers and /or significant others involved in their care at end-of-life 5.3 Respect and support the person's preferences and culture when providing end-of-life care according to care plan and role 5.4 Maintain dignity of the person when providing planned end-of-life care and care immediately following death 5.5 Recognise any signs of the person's imminent death or deterioration and report to appropriate member of care team in line with organisation requirements 5.6 Provide emotional support to other individuals, carers, families and /or significant others when a death has occurred in line with role


6. Manage own emotional responses and ethical issues


Performance Criteria:

6.1 Follow organisation policies and procedures in relation to managing own emotional responses and ethical issues 6.2 Identify and reflect upon own emotional responses to death and dying and raise and discuss any issues or reactions with supervisor or other appropriate person 6.3 Raise any ethical issues or concerns with supervisor or other appropriate person 6.4 Identify and action self care strategies to address the potential impact of personal responses on self 6.5 Access bereavement care and support of other team members as needed

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities


Examples of learning activities :

·         class exercises to review discussions/lectures

·         practical demonstrations in studio

·         Blog/Wiki or other online discussion and participation

·         analysis/critique of relevant reading material

·         seminars/workshops

·         design activities or projects

·         group projects

·         peer learning

·         guest lecture/presentation

·         peer teaching and class presentations

·         group discussion

·         research

·         independent project based work

·         group activities/projects

·         ‘workshopping’ of student projects including peer/lecturer feedback

·         visits to galleries and events

·         practical placement

simulated workplaces

Teaching Schedule

Session 1
• Principles and Aims of a Palliative Approach when supporting individuals
• Recognise the holistic needs of the person extending over time, not just the end of life
• Holistic care

Session 2
• Respecting the persons for quality of life choices
• Communicate with individuals, family and carer’s in a manner that show empathy and provides emotional support
• Demonstrate respect for the relationship between the client and carer

Session 3
• Interpret and follow Advance Care Directives in the care plan in line with own work role and organisation, legal and ethical requirements and comply with end-of-life decisions as documented in the care plan and keeping with legal requirements
• Codes of ethics
• Legislations

Session 4
• Observe and document persons pain and other symptoms in line with care plan directives and promptly report to appropriate member of the care team
• Implement strategies to manage pain and promote comfort in line with care plan and your own role
• Refer to appropriate member of staff any misconceptions in the workplace surrounding the use of pain relieving medication

Session 5
• Follow End-of-life Care strategies
• Monitor and evaluation
• Provide emotional support to other individuals, carers and families when a death has occurred in line with your role

Session 6
• Manage own emotional responses and ethical issues
• Bereavement support for the care team
• Raise any ethical issues or concerns with supervisor or other appropriate person and follow organisation policy and procedures in relation to managing own emotional responses and ethical issues

Learning Resources

Prescribed Texts


Author’s family name, initial(s) Year of publication, Publication title, Publication details.
eg. Bauman, Z 1999, Globalization and culture, Polity Press, Oxford. If website, a few more details are required:
eg. World Health Organization 2014, WHO recommendations for routine immunization - summary tables, World Health Organization, viewed 1 May 2014, <> You are advised to look at the course at myRMIT for ongoing updated information.

Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources. Students will need to purchase an RMIT polo top as uniform for placement

Overview of Assessment


This unit of competency is delivered and assessed with the unit of competency Provide support to people living with dementia (CHCAGE005)

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: Questions and answers

Task 2: Research task

Task 3: Observation in a simulated and workplace environment 

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks


To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).

Assessment One:
Task 1: this task requires you to answer a series of questions on delivering health and community services using a palliative care approach

Task 2: This task requires you to research and report on a series of topics including, but not limited to; Principles of palliative care, the needs of palliative care clients, the stages of grief, advance care directives, signs of imminent death etc.

Assessment Two:
This task requires you to answer a series of written and verbal questions delivering health and community services using a palliative care approach, and the skills and knowledge needed.

 The following conditions must be demonstrated to gain competency in this unit:

- typical workplace documentation and reporting processes

- scenarios in the provision of care using a palliative approach in a range of contexts

- using palliative care plans and equipment and/or resources outlined in plan

Assessment Matrix

 Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity 

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

·         Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;

·         Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;

·         Piecing together text from one or more sources and adding only linking sentences;

·         Copying or submitting whole or parts of computer files without acknowledging their source;

·         Copying designs or works of art and submitting them as your original work;

·         Copying a whole or any part of another student’s work; and

·         Submitting work as your own that someone else has done for you.

·         Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form: 

Police Checks

Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.

The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.

Where required by the workplace, students shall provide a copy of their police check on request.

If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:

-              advise the student of the outcome; and

-               discuss placement options with the student; and/or

-               provide program and career counselling.

RMIT will not store Police Checks on student files.

Early Termination of Placement

Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement.

Possible reasons for such decisions may include, but are not limited to- 

·         failure to follow processes required for safety

·         breach of client or patient confidentiality

·         failure to comply with the instructions of supervisors

·         or other unprofessional behaviour 

Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.

Course Overview: Access Course Overview