Course Title: Support independence and wellbeing

Part B: Course Detail

Teaching Period: VE 2020

Class Number: 2816

Class Section: BEN2

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: HWSS6076C

Course Title: Support independence and wellbeing

Important Information:

This course is delivered and assessed in a cluster with;

• CHCAGE001 - Facilitate the empowerment of older people •CHCMHS001 - Work with people with mental health issues •CHCCCS015 - Provide individualised support

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C3401 - Certificate III in Individual Support (Ageing)

Course Contact: Gwen Cawsey

Course Contact Phone: +61 3 9925 4581

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to provide individualised services in ways that support independence, as well as, physical and emotional wellbeing.

 This unit applies to workers in a range of community services contexts who provide frontline support services within the context of an established individualised plan.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS023 Support independence and wellbeing


1. Recognise and support individual differences

Performance Criteria:

1.1 Recognise and respect the person’s social, cultural and spiritual differences

1.2 Avoid imposing own values and attitudes on others and support the person to express their own identity and preferences

1.3 Consider the person’s individual needs, stage of life, development and strengths when engaging in support activities

1.4 Recognise, respect and accommodate the person’s expressions of identity and sexuality as appropriate in the context of their age or stage of life

1.5 Promote and facilitate opportunities for participation in activities that reflect the person’s individual physical, social, cultural and spiritual needs


2. Promote independence

Performance Criteria:

2.1 Support the person to identify and acknowledge their own strengths and self-care capacity

2.2 Assist the person to identify opportunities to utilise their strengths, while communicating the importance of using available support when required

2.3 Provide information and assistance to the person in order to facilitate access to support services and resources when needed

2.4 Provide support that allows the person to self manage their own service delivery as appropriate

2.5 Encourage the person to build, strengthen and maintain independence


3. Support physical wellbeing

Performance Criteria:

3.1 Promote and encourage daily living habits that contribute to healthy lifestyle

3.2 Support and assist the person to maintain a safe and healthy environment

3.3 Identify hazards and report according to organisation procedures

3.4 Identify variations in a person’s physical condition and report according to organisation procedures

3.5 Recognise indications that the person’s physical situation is affecting their wellbeing and report according to organisation procedures

3.6 Identify physical health situations beyond scope of own role and report to relevant person


4. Support social, emotional and psychological wellbeing

Performance Criteria:

4.1 Promote self-esteem and confidence through use of positive and supportive communication

4.2 Contribute to the person’s sense of security through use of safe and predictable routines

4.3 Encourage and facilitate participation in social, cultural, spiritual activities, using existing and potential new networks and as per the person’s preferences

4.4 Identify aspects of supporting a person’s wellbeing outside scope of knowledge, skills and/or job role and seek appropriate support

4.5 Identify variations to a person’s wellbeing and report according to organisation procedures

4.6 Identify any cultural or financial issues impacting on the person’s wellbeing

4.7 Identify the person’s risk and protective factors in relation to mental health

4.8 Recognise and report possible indicators of abuse or neglect and report according to organisation procedures

4.9 Identify situations beyond scope of own role and report to relevant person

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Details of Learning Activities

Workshops where information is shared through talks and discussions, and exercises are conducted to apply learning. Time is spent during workshops for students to work on assessment tasks. It is an expectation that students also work on tasks outside of workshop time.

Teaching Schedule

Session 1   Communicate effectively with people  Collaborate with colleagues  Address constraints to communication  Identify and respond to legal requirements  Recognise potential or actual breaches and report according to organisation procedures   Reflect on own perspectives  Role play  
Session 2     Report problems to supervisor    Refer unresolved conflict situations to supervisor  Follow safe work practices for direct client care  Follow safe work practices for manual handling
Session 3     Complete workplace correspondence and documentation    Follow safe work practices for infection control  Communicate with people from diverse backgrounds and situations  Promote understanding across diverse groups  Identify any client-related risk factors or behaviours of concern, report them to designated persons, and record them according to workplace procedures
Session 4     Contribute to continuous improvement    Appreciate diversity and inclusiveness, and their benefits  Identify and meet ethical responsibilities  Contribute to workplace improvements
Session 5     Identify and take opportunities to contribute to the review and   development of policies and protocols  Identify the scope and nature of own legal rights and responsibilities  Role play
Session 6     Recognise own personal values and attitudes and consider   ensuring non-judgemental practice
Session 7     Identify the scope and nature of own ethical responsibilities  Use communication skills to avoid, defuse and resolve conflict situations
Session 8   Manual Handling    Identify lines of communication between organisation and other services  Role play

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks

Task 1: Knowledge questions

Task 2: Practical assessment

Task 3: Practical assessment

Task 4: Practical assessment

Task 5: Practical assessment

Task 6: Practical assessment

Task 7: Practical assessment

Task 8: Practical assessment

Assessment Matrix

Students will have access to a marking rubric for reference at the time assessment tasks are distributed.

Other Information

Please refer to the rmit student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview