Course Title: Support relationships with carers and families

Part B: Course Detail

Teaching Period: VE 2020

Class Number: 2813

Class Section: BEN2

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: HWSS6081C

Course Title: Support relationships with carers and families

Important Information:

This course is delivered and assessed in a cluster with;

  • CHCPAL001 - Deliver care services using a palliative care approach
  • CHCAGE005 - Support people living with dementia

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C3401 - Certificate III in Individual Support (Ageing)

Course Contact: Gwen Cawsey

Course Contact Phone: +61 3 9925 4581

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to work positively with the carers and families of people using the service based on an understanding of their support needs.


This unit applies to workers across a range of community services contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS025 Support relationships with carers and families


1. Include carers and family members as part of the support team

Performance Criteria:

1.1 Assess and acknowledge the role and importance of carers and family members for the person

1.2 Work in a manner that recognises and supports carer’s relationship with, and knowledge about, the person with support needs

1.3 Identify the knowledge and skills of the carer that complement the role of the worker

1.4 Involve carers and families in the design and delivery of the person’s support services


2. Assess and respond to changes in the care relationship

Performance Criteria:

2.1 Assess potential risks of change to the care relationship including any potential physical and psychological harm to carers and the person

2.2 Support the person, carer and family to identify and use strategies that maximise positive aspects of change and transition

2.3 Support carers, families and friends to maximise ongoing support and involvement in the life of the person


3. Monitor and promote carer rights, health and well being

Performance Criteria:

3.1 Respect the confidentiality and privacy of the carer, as well as the person with support needs

3.2 Identify and respond to the need for services required by the carer to support the care relationship with the person

3.3 Identify and respond to issues that may impact on the physical and emotional health and well being of the carer

3.4 Provide carers and families with information about carer support services

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

Workshops where information is shared through talks and discussions, and exercises are conducted to apply learning. Time is spent during workshops for students to work on assessment tasks. It is an expectation that students also work on tasks outside of workshop time.

Teaching Schedule

This cluster is taught as intensive workshops and regular supervised on the job workplace based training. Intensive delivery is as follows;

Session 1 

looking at a palliative approach considering;

  • Personal life choice
  • Ethical and legal requirements
  • Consideration of care plans
  • Patient care strategies
Session 2   

Working with those affected  by dementia

  • Communication
  • Strategies for behaviors of concern
  • Documentation

Carers and family

  • Carers rights
  • health and well being

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment


 Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks

Task 1: Knowledge questions

Task 2: Practical assessment task

Task 3: Practical assessment task

Task 4: Practical assessment task

Task 5: Product assessment task

Assessment Matrix

Students will have access to a marking rubric for reference at the time assessment tasks are distributed.

Other Information

Please refer to the rmit student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview