Course Title: Undertake remote repair of network faults

Part B: Course Detail

Teaching Period: Term2 2010

Course Code: EEET6558C

Course Title: Undertake remote repair of network faults

School: 130T Vocational Engineering

Campus: City Campus

Program: C4152 - Certificate IV in Telecommunications Engineering

Course Contact: Eddie Vanda

Course Contact Phone: +61 3 99254456

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Mohammad Hassan

George Listopad

Ken Falzon

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course provides the knowledge of how to configure, test and maintain computer network, perform network fault analysis and repair.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTC087C Undertake remote repair of network faults


1. Establish context and background information
2. Identify/verify fault
3. Diagnose faults
4. Repair fault
5. Document results

Performance Criteria:

1.1 Alarm conditions are identified and type, location and priority noted
1.2 Customer information is received and analysed
1.3 Alarm information is analysed and previous alarm history is gathered to assist with fault identification
1.4 Previous reports are gathered and used in the fault analysis process
1.5 Impact of environmental factors is assessed
1.6 Appropriate design drawings are obtained
1.7 Appropriate procedural documents relevant to the alarm or customer identified condition are gathered
1.8 Fault history and trending data are accessed

2.1 Problem is fully discussed with the customer where applicable
2.2 Remote interrogation is undertaken to further identify the problem where possible
2.3 Appropriate tests are conducted and results analysed
2.4 Other associated alarms are monitored
2.5 Most probable causes of fault are determined from available data and historical trends where available
2.6 Likely causes are ranked in order of probability to ensure a methodical approach to fault identification is used
2.7 Ranking of causes work from system wide impacts to specific impacts where relevant to fault
2.8 Level of service degradation is measured

3.1 Approach to fault identification is methodical and suitable for system and problem type
3.2 Fault is progressively isolated to remove likely variables from assessment
3.3 Continued existence of problem is verified regularly
3.4 Fault is identified without undue interruption to other activity and in the shortest time possible

4.1 Options to rectify fault are determined and strategies for repair are established
4.2 Repair outcomes are determined and strategies developed for achievement
4.3 Traffic is rerouted during repair if possible
4.4 Hardware faults are advised to on-site operatives for repair
4.5 Instructions to on-site personnel for repair are clear and concise and address the problem accurately for repair
4.6 Software programme is varied and amended as required
4.7 Data changes are enacted in accordance with specification
4.8 Equipment is reconfigured and appropriate data reloaded on completion of the repair
4.9 Customers are fully informed of repair progress where fault is in customer end equipment
4.10 Unresolved faults are escalated in accordance with established enterprise procedure

5.1 Advice of fault/problem rectification is provided to all relevant parties including customers
5.2 New or changed network conditions are recorded and notified to all relevant parties
5.3 Details relating to any outage caused is recorded and advised as per enterprise procedures
5.4 Equipment faults are noted, recorded and filed in the appropriate data base for future reference
5.5 Details as to usage of spare parts are recorded and notified to relevant parties in accordance with enterprise procedure
5.6 Fault history records are updated
5.7 Cause and effect studies are undertaken, weaknesses in system or process noted and advised to the relevant body
5.8 Recommendations for change to system or process are prepared and on forwarded as appropriate
5.9 Network normalisation checks are undertaken to assess ongoing network health and the likelihood of further problems

Learning Outcomes

Details of Learning Activities

In this unit you will learn industry recognized skills in designing, implementing and managing a local and wide area network.
Classroom activities:
Lectures: to introduce the important concepts.
• Attending lectures will make it much easier for you to understand the central concepts of the course
• You will feel more comfortable and you will learn more if you read the relevant material before you attend the lectures
Tutorials: to enable you to ask questions and to clarify unresolved issues
• Review the material and prepare your questions before you come to class.
• There will be an overview of course content with a focus on the material students find difficult
• If something is unclear or if you find yourself falling behind please ask for help immediately
• You may be given worksheets to complete during the tutorial
Reflective Lab Journal: You will perform the exercise and write it up in a reflective lab journal.
The reflective journal will be an Online Blog created in the Learning Hub.
A reflective lab journal is a means to reflect on your learning (and learning experiences) in different ways. They are used to:
• record the development of your ideas and insights and / or those of a group in a given context and can include concepts, ideas and main points from experience and theory
• reflect upon the subject content and personal experiences as a means to increase your understanding
• analyse your own learning in and for self development.
They are used to explore situations from a personal perspective, but generally within the context of learning from your experiences. They are used to reflect on, in and for action. Common questions arising from ’reflection’ are:
• What happened? (Reflecting on actions)
• Why did it happen? (Reflecting in actions)
• What can be learnt from this for future actions? (Reflecting for actions)
The write up will be a record of your actions as they are performed and your corresponding observations.
The write up must be performed in the class as you perform the exercise, not at a later date.
o Write ups not in the Blog will not be marked.
o Write ups which are not done concurrently with the performance of the exercise will not be marked.
In general the detail of the write up must be sufficient for you to be able to comfortably perform the practical exercise a year or more lately directly from the reflective lab journal
Any difficult or tricky points should be especially noted in the reflective journal for future reference.
The neatness, completeness and the presentation of the reflective journal must be of a quality such that you would be prepared to show it to a future employer as an example of your work.
Work simulated activities: you will progressively implement a networking scenario as you would be expected to do in industry.
• You will be expected to work on a networking scenario progressively as you learn the material required for you to be able to do so.
• Leaving the work to a late stage and then rushing to complete it is bad industrial practice. It will be strongly discouraged and marked down heavily. You will be expected to meet progressive milestones in the completion of this activity.
Occupational Health and Safety:
• Conduct in lecture theatres, classrooms and laboratories will be of a standard required by OH&S legislation as applied to industry.
• You must behave in such a way as not to place the health and safety of yourself or anyone else at risk
• Covered shoes must be worn in all labs
• Thongs and sandals must not be worn in any lab
Preparation for the Work place:
All skills and knowledge in this course are oriented towards current industry practices and technologies. An essential industry expectation is that you are responsible for your behaviour and actions. When you are in employment you will be expected to attend work on time on a regular basis, perform you work on time to an accepted standard and be responsible for what you do. Industry will expect you to comprehend and follow both verbal and written instructions. All industry expectations will be applied to you in this course.
You will be expected to:
• Observe all Occupational Health and Safety requirements
• You must behave in such a way as not to place the health and safety of yourself or anyone else at risk
• Prepare for classes
• Attend all classes regularly and on time
• Use your class time in a productive and responsible way
• Finish your work on time to an accepted standard
• Pay attention to, comprehend and follow both verbal and written instructions.
• It is your personal responsibility to be aware of course requirements and timelines
• Please ask if something is not clear
The Preparation for the Workplace component will be an essential part of the assessment for this course. It will be included in the assessment of the practical and work simulated activities.
Activities Outside of Class:
It is expected that students allocate at least 60% of course hours for reading, independent study, project research, design, implementation, testing and problem solving activities.

Teaching Schedule

Week 1 Routing Protocols and Concepts
Lab Activity1 : Basic Router Configuration

Week 2 Static Routing, Understand Alarm condition and background information
Lab Activity2: Basic Static Route Configuration

Week 3 Introduction to Dynamic Routing Protocol
Lab Activity3: Subnetting Scenerio

Week 4 Distance Vector Routing Protocols
Lab Activity4: Basic RIP Configuartion

Week 5 RIP version 1
Lab Activity5: Basic RIPv2 Configuration

Week 6 VLSM and CIDR, Identify/verify network faults
Lab Activity6: Configuring Host Tables & Backing up files

Week 7 RIPv2 
Lab Activity7: Disaster Recovery

Week 8 The Routing Table A Closer Look, Diagnose network faults
Lab Activity8: Investigating the Routing Table Lookup Process

Week 9 EIGRP 
Lab Activity9:Basic EIGRP Configuration

Week 10 Link-State Routing Protocols, Repair fault
Lab Activity: Laboratory Test 1

Week 11 OSPF, Document fault & solution results
Lab Activity 10: Basic OSPF Configuartion/ Resit of Laboratory Test 1

Week 12 Revision
Lab Activity: Case Study

Week 13 Revision
Lab Activity: Case Study

Week 14 Revision
Lab Activity: Case Study

Week 15 Revision
Lab Activity: Case Study

Week 16 Revision
Lab Activity: Case Study

Week 17 Revision
Lab Activity: Laboratory Test 2

Week 18 Catchup

Learning Resources

Prescribed Texts

Rick Graziani, Allan Johnson, Routing Protocols and Concepts, CCNA Exploration Companion Guide (2e), Cisco Press, ISBN: 9781587132049


Google Book:

Network Alarm Management System

Alarm Management in Telecommunications Networks;col1

Other Resources

Overview of Assessment

The assessment is conducted in both theoretical and practical aspects of the course according to the criteria set in the National Training Package. The students are required to undertake summative assessments that bring together skills and knowledge as follows:
 Theoretical Written assessment.
 Work Simulation Projects
 A Pass in schedule practical exercises

Assessment Tasks

 The assessment for this course is a combination of assessable laboratory experiments via reflective journal, two practical tests, a case study and final assessment.

You will be assessed progressively during the course. The assessments consist of:

Reflective lab Journal - 20%
Laboratory reports, completing all the activities/practice sheets and submitting a reflective lab journal.
The first Feedback from the teacher about student’s Reflective Journal will be available in Week 5 on Learning HUB and then second feedback will appear on Week 13. The final feedback is based on all the labs.

Laboratory Test – 30%
There would two Laboratory Tests. Each is worth of 15%.

Case Study- 10%

Final Assessment- 40%
The students are expected to do CCNA 2 online exams and their marks will be extracted from the online exams as below-
- Online CCNA 2 Chapter Exam - 10%
- Online CCNA 2 Final Exam - 30%
Otherwise, students need to sit for a consolidated internal written exam of 40%.

(The laboratory activities are a compulsory part of the assessment to successfully complete the course.)
In order to pass the course, you are required to obtain at least 50% in the final examination and at least 50% in the combination of laboratory tests, laboratory exercises and project work.
Each lab must be completed and laboratory reports are a compulsory part of the assessment to successfully complete the course.

Assessment Matrix


Course Overview: Access Course Overview