Course Title: Train customers
Part A: Course Overview
Program: C4194 Certificate IV in Telecommunications (Technician)
Course Title: Train customers
Portfolio: SEH Portfolio Office
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
Course Contact: Program Manager
Course Contact Phone: +61 3 9925 4468
Course Contact Email: engineering-tafe@rmit.edu.au
Course Description
This unit applies to all contexts for indoor and outdoor installation within a customer premises and applies to both customer premises cabling and customer premises equipment. This unit applies to all communications applications whether digital or analogue including telephony, data, video including digital broadcasting, computer networks including LANs and WANs, and multi media. This unit may be applied to domestic, commercial or industrial installations. This unit can be undertaken by CPE installation staff or dedicated customer trainers. (The latter would apply particularly to the very large installations).
Pre-requisite Courses and Assumed Knowledge and Capabilities
There are no prerequisites
National Competency Codes and Titles
National Element Code & Title: |
ICTTC053C Train customers |
Elements: |
Conduct training Identify the extent of training required |
Learning Outcomes
Overview of Assessment
Training will be project based as well as class participation in role play