Course Title: Train customers

Part A: Course Overview

Program: C4194 Certificate IV in Telecommunications (Technician)

Course Title: Train customers

Portfolio: SEH Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Course Description

This unit applies to all contexts for indoor and outdoor installation within a customer premises and applies to both customer premises cabling and customer premises equipment. This unit applies to all communications applications whether digital or analogue including telephony, data, video including digital broadcasting, computer networks including LANs and WANs, and multi media. This unit may be applied to domestic, commercial or industrial installations. This unit can be undertaken by CPE installation staff or dedicated customer trainers. (The latter would apply particularly to the very large installations).

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no prerequisites

National Competency Codes and Titles

National Element Code & Title:

ICTTC053C Train customers


Conduct training

Identify the extent of training required

Learning Outcomes

Overview of Assessment

Training will be project based as well as class participation in role play