Course Title: Work effectively with culturally diverse clients and co-workers

Part A: Course Overview

Program: C4209 Certificate IV in Dental Assisting

Course Title: Work effectively with culturally diverse clients and co-workers

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Ms Eleanor Schroeder

Course Contact Phone: +61 3 93411412

Course Contact Email:

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

HLTHIR403B Work effectively with culturally diverse clients and co-workers


1. Reflect cultural awareness in work practice

2. Accept cultural diversity as a basis for effective work place and professional relationships

3. Communicate effectively with culturally diverse persons

4. Resolve cross-cultural misunderstandings

Learning Outcomes

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people and seek assistance when required

Overview of Assessment

This assessment requires students to produce a word processed document  in relation to cultural awareness. (Oral presentaion of this document TBC).