Course Title: Communicate with clients and colleagues to support health care
Part B: Course Detail
Teaching Period: Term2 2013
Course Code: OHTH5652C
Course Title: Communicate with clients and colleagues to support health care
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C4209 - Certificate IV in Dental Assisting
Course Contact: Ms Eleanor Schroeder
Course Contact Phone: +61 3 93411412
Course Contact Email: eleanor.schroeder@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Certificate III Dental Assisting or recognised equivalent.
HLTFA301B Apply First Aid Certificate
Course Description
This unit covers the skills required to exercise effective communication skills with clients and colleagues to support the delivery of client care services within the health industry
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTAMBFC301C Communicate with clients and colleagues to support health care |
Element: |
1. Exercise effective communication techniques |
Performance Criteria: |
1.1 Use verbal and non-verbal communication 2.1 Use communication codes and equipment 3.1 Ensure workplace instructions are interpreted 4.1 Establish rapport through open, sensitive and 5.1 Complete reports/records as required to the 6.1 Conduct communication with the public in a |
Learning Outcomes
1.1 Use verbal and non-verbal communication constructively to achieve planned work outcomes
1.2 Ensure all communication with clients and colleagues reflects an understanding and respect for individual differences and needs
1.3 Introduce oneself appropriately when required
1.4 Use interviewing and active listening techniques where needed to identify and confirm work and/or client requirements
1.5 Ensure communication is clear and relevant to situation, context and activities undertaken
1.6 Use touch and other non-verbal means of communication prudently, carefully and only as appropriate
1.7 Seek advice about communication difficulties with clients or colleagues from supervisor or other appropriate person and implement as required
1.8 Seek advice and assistance from appropriate sources as required to maintain and develop effective communication skills
1.9 Adjust own style to incorporate advice that addresses performance issues to maintain the agreed standard of effective communication
2.1 Use communication codes and equipment correctly
2.2 Acknowledge and/or clarify information received using active listening
2.3 Check to ensure information conveyed has been received and correctly understood
3.1 Ensure workplace instructions are interpreted correctly and carried out within agreed time frames
3.2 Seek clarification of work instructions when required to ensure understanding
3.3 Refer any difficulties in carrying out instructions to supervisor or appropriate person to ensure required work outcomes
4.1 Establish rapport through open, sensitive and confident manner
4.2 Inform client (or their agent) about client care procedures in a manner, and at a time consistent with the overall needs of the client and situation as a whole
4.3 Obtain information from client or others showing the firmness, sensitivity and respect for confidentiality demanded by the situation
4.4 Recognise and respect religious, social and cultural differences between individuals that may require special communication skills or client care procedures
5.1 Complete reports/records as required to the standard expected in the workplace
5.2 Ensure reports are clear and accurate and completed correctly within identified time frames
6.1 Conduct communication with the public in a courteous manner and respecting privacy
6.2 Ensure standards of personal presentation are appropriate to the organisation
Details of Learning Activities
- Facilitator led class room discussion using with power point presentation
- Small group activities
- Individual activities
- Oral presentation to class peers and an RMIT Assessor
- Written report and short answer responses
- Third Party Evidence Declaration
Teaching Schedule
As per Certificate IV in Dental Assisting timetable schedule or as scheduled by the Program Coordinator.
Learning Resources
Prescribed Texts
There are no prescribed texts |
References
Other Resources
Bird, D., Robinson, D. (2012) Modern Dental Assisting, 10th Ed. W.B.Saunders Company, Sydney.
myRMIT Blackboard
Zwemer, T.J. (1998) Mosby’s Dental Dictionary, Mosby Inc., Sydney
Overview of Assessment
• A 10 minute oral presentation using either video or power point communication method
• The submission of an Induction Policy document for a new staff member at the dental practice the student is employed in.
• Third Party Evidence /Feedback and sign off by the Workplace Supervisor/Employer.
Assessment Tasks
- Oral presentation patient case study 10 minute duration
- Written report and short answer responses
- Signed Third Party Evidence Declaration
Assessment Matrix
- Oral presentation patient case study 10 minute duration - weight 45%
- Written report and short answer responses - weight 45%
- Signed Third Party Evidence Declaration - weight 10%
- = 100% total assessment weight for this unit
All assessment tasks must be submitted by the due date for assessment unless the student has applied for special consideration http://www.rmit.edu.au/browse;ID=g43abm17hc9w
Students will be provided with only ONE opportunity to achieve a CA (competency achieved) result in this unit unless the student has applied for and been granted special consideration as per RMIT policy.
Please refer to the RMIT assessment policy www.rmit.edu.au/assessmentpolicy for further information.
NYC (not yet competent result) The student will be required to re-enrol in the unit incurring fees.
Other Information
Plagiarism RMIT University requires that you present only YOUR work for assessment. Plagiarism is a form of cheating. It is the presentation of the work or idea of another person without appropriate referencing, as though it is your own.
Plagiarism is NOT acceptable. Penalties can include charges of academic misconduct, cancellation of results and exclusion from your course.
Please note: It is also a disciplinary offence to allow your work to be plagiarised by another student. When signing the coversheet to submit your learning guide, you are declaring that the work is not plagiarised.
Special Consideration Please Note; Students may apply for Special Consideration as (per the information via the RMIT website http://www.rmit.edu.au/browse;ID=g43abm17hc9w (unresolved) if they believe their ability to complete Assessment for this Unit by the submission date has been affected by factors beyond their control. Special Consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date.
The application for Special Consideration is NOT granted automatically on application. RMIT assessment policies - RMIT University http://www.rmit.edu.au/browse;ID=od0oagg9uc111 (unresolved)
Special consideration online application - RMIT University http://www.rmit.edu.au/browse;ID=g43abm17hc9w (unresolved)
Non completion or non-submission of compulsory tasks
Failure to complete any or all of the compulsory tasks listed above will prevent the student from achieving a CA (competency achieved) result for unit HLTAMBFC301C. This will result in the student not completing the unit successfully. “NYC” (not yet competent) will be recorded and re-enrolment will be required to continue the unit/program. Fees will be incurred.
Please note: A second opportunity for assessment will not be granted unless the student has applied for and been granted special consideration as per RMIT Assessment Policy.
Course Overview: Access Course Overview